Worst moving experience of our lives! My wife and I hired Roadway Van Lines to move our property from DC to VA.
Worst moving experience of our lives! My wife and I hired Roadway Van Lines to move our property from DC to VA. Everything seemed ok at the beginning. Roadway started off by asking us how large our condo was and what "special" items we had that needed to be moved. After agreeing on a price and informing roadway of the larger items in our unit we set the date for them to come and pack our things. While we waited my wife and I decided that since we were paying by the hour we would try and box a majority of our stuff ourselves and save some money. By the time the moving day had come we had pretty much everything in our unit boxed and ready with the exception of the large items. As the mover started packing up the larger items I was noticing that they weren't really paying any attention to what they were doing. I had to stop them a couple of times when they tried to spin large or heavy items, like a steel filing cabinet, on our hard wood floors. When I explained to the mover that he was gonna scratch up the floors he just looked at me and left the cabinet sitting there. After running back and forth between the movers trying to make sure nothing was damaged I noticed that I hadn't seen them label a single box. I thought this was a bit odd, but had noticed that they had been placing stickers on each box so maybe that was how they were tracking what was in them and were they would need to go in the new home. After all was said and done the movers had everything packed and ready to be taken to storage. Two months later when our new home was finished we called Roadway and set up a delivery date. When our property arrived to say I was less than thrilled with the condition it was in would be putting it mildly. Our property looked like it had been, thrown, kicked, smashed, used as a chair, crushed and just generally abused. One of the first things to come off the truck was my Trek Bicycle. When they handed the bike to me the handle bars were pointing one direction while the wheel was pointing the complete opposite. I asked them what happened and they said "what do you mean?". I said the bike wasn't like this when you picked it up and they told me "don't worry it's not a big deal.". Slowly but surely everything else that came off the truck was either smashed or in disarray. They pulled our living room lamp off the truck and it had been bent at the base to look like the Leaning Tower of Pisa. After taking picture after picture of the damage to send in for an insurance claim we came to the the big pieces. One such big piece was my safe. Now I had told Roadway from the beginning that I had a safe and that it would need to be moved, stored, and then moved again to the new home. Roadway assured me that it would not be a problem and that they were professionals. So when I looked at the job foreman and told him that I needed the safe to be moved up stairs I was a little surprised when he told me that it couldn't be done (especially since I just had two men deliver my washer and dryer take them up the exact same stairs with no problem). When I started to question him on why it couldn't be done he said they would try but couldn't guarantee anything. What i saw next blew my mind. They literally began to wrap a blanket around an old dolly to try and drag the same up my stairs which are hardwood. When he got to the first step and I saw that the dolly was going to do irreperable damage I told him to just leave the safe on the main floor and I would talk to the manager about either getting money refunded or getting another crew out with the proper equipment to move the safe. When everything was all said and done there was numerous pieces of my property that were broken and my safe was no where near where I had wanted. This is were the good stuff happens. After waiting about two weeks to hear back from a manager I finally call Roadway again to see when the manager is gonna call me. The woman on the line begins yelling at me, literally yelling at me, telling me that they are not dodging me and that they are very busy. I explain that I've been waiting for two weeks to hear from the manager and she says she is well aware of that and knows who I am. She then proceeds to tell me that it is all my fault and that its not their fault that the safe is too heavy. She tells me that she will have the manager call when he can and hangs up. Later that day the manager call's and we start off having a normal conversation about why the safe wasn't placed were it belongs. After he finishes explain his side he says that since I only got 3 movers I would have to pay additional to have 4 movers come out and move the safe. I let him finish and explain to him that I had originally asked for 4 movers and it was HIS COMPANY that told me I only needed three. I further explained that since his company had already moved the safe once and that they were the experts I differed to them. He told me that they can not be expected to remember what they had moved and how much it weighed so it is on me. After going back and forth with him and explaining that not only was my property treated like garbage he now wanted to pay him to move something that I already paid him for he said he would get back to me. I haven't heard from him since. I've moved all over this great country and never have I or my belongings been treated so poorly.
