Preferred Automotive Associates Inc

A 95 Reviews

Founded 1990 • Angie's List since March 2007

Angie's List certified badge

Awards & Badges

Angie's List Super Service Award badge
Super Service
Award 2019

Business Highlights

LGBTQ+ FriendlyLGBTQ+ Friendly
Family Owned & OperatedFamily Owned & Operated
Eco FriendlyEco Friendly
Wears MaskWears Mask

Licensing

Licensed
  • Trade License Number
  • MD
  • Trade License Locale
  • Montgomery County
  • Trade License Authority
  • State of MD
  • Trade License Expiration
  • 20151004
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

Hours

Monday
7:00 AM - 5:00 PM
Tuesday
7:00 AM - 5:00 PM
Wednesday
7:00 AM - 5:00 PM
Thursday
7:00 AM - 5:00 PM
Friday
7:00 AM - 5:00 PM

Company Contact

12356 Wilkins Ave

Rockville, MD 20852

Description

Preferred Automotive serves Rockville, Bethesda, North Bethesda, Garrett Park, Silver Spring, Gaithersburg, Germantown, Potomac and the greater Washington D.C. areas. We offer a $50 first time customer discount because we appreciate the opportunity to earn your business. Please take a look at our customer reviews on Google Reviews , Demand Force Reviews and our web site to see how much we appreciate our customers. Preferred Automotive has earned the best reputation for auto repair in the Rockville, Bethesda, Potomac, Gaithersburg and greater Washington area by caring about the customer first. This may seem obvious, but in this day and age it is less common. We have always done the right thing (whatever that may cost us) and put integrity and honesty first. We have been fortunate to be recognized for 18 years by Washington Consumers Checkbook, Washingtonian Magazine and Carquest Autoparts (nominated Preferred Automotive as the best shop in America 6 years running) as doing the job right the first time with accuracy, honesty, and unparalleled customer satisfaction! Get $50 off your first visit with us.View Our Coupons Page Or, learn about or special Valvoline Promotions. We have the ability to handle everything from oil changes to tune-ups, tire rotations to four-wheel alignments, engine & transmission overhauls to complete replacements. We have a state of the art facility on and off line to support the latest problems with cars, trucks, and SUVs of all types including hybrids. With employees that attend ongoing training on a regular basis, and a staff that has been with us for an average of 18 years, we feel that if we take care of our employees, our customers will receive the benefit in the end. Award wining....

Verified Reviews

95 Total Reviews
Reviews by Rating
A Rated
89
B Rated
5
C Rated
1
D Rated
0
F Rated
0
Read reviews by category
auto repair (90)tire buying and repair (15)car inspection (14)transmission service (3)muffler repair (3)
Showing 1-10 of 95 reviews
A

RATED

09/28/2020

Gary and all the wonderful men at preferred automotive were amazing. They were not just professional but kind. I love how they take pictures of what needs to be done and are also more then willing to explain what needs to be done even if it is multiple times for someone who does not know anything about cars like me. I highly recommend taking your car to Gary and his amazing staff. Thank you for ev...

DESCRIPTION OF WORK
Oil change and other repairs

CATEGORY

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/23/2020

SERVICE PROVIDER RESPONSE

Thank you very much! Sincerely, Gary
A

RATED

03/24/2020

Todd texted me the report including photos. He also called me to explain things in detail about the inspection. With the info, Todd saved me a lot of money & headaches. Take all of your automobile business to Preferred Automotive Associates. They will treat right!!

DESCRIPTION OF WORK
A pre purchase inspection for a truck I was wanting to buy.

CATEGORY auto repair,car inspections

COST $99

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/24/2020

SERVICE PROVIDER RESPONSE

Thank you very much for taking the time to comment about Todd and how great he is with customers. Sincerely, Gary
A

RATED

02/20/2020

My experience at Preferred Automotive was fantastic. Not only was the team friendly and responsive, they were able to clearly explain to me everything they found wrong with my vehicle and give me advice on pursuing my dealership for warranty issues. They followed up the next day, making sure the dealership wasn't giving me a hard time or false information. They even offered to talk to the service ...

DESCRIPTION OF WORK
Transmission Service and Oil Consumption Information

CATEGORY auto repair,transmission repair

COST $150

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/19/2020

SERVICE PROVIDER RESPONSE

Thank you so much for coming to Preferred Automotmive. Sincerely, Gary
A

RATED

01/31/2020

Well done. Gary and Todd professional and transparent. provide options on must repairs and things that could wait. Much appreciate these guys.

DESCRIPTION OF WORK
Brakes Rotors and Pads

CATEGORY auto repair,car inspections

COST $300

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/31/2020

SERVICE PROVIDER RESPONSE

Thanks [Member Name Removed]!!! Great catching up with you the other day. Gary
A

RATED

09/08/2019

I started using Preferred Automotive when I lived in Rockville 30 years ago. After two moves, I continue to go extra distance just to continue to use them. The service has always been extremely professional. Gary and Mike have never tried to sell me on unnecessary service or repairs and have actually worked with warranty companies to save me lots of money. Because our car has been consistently ser...

DESCRIPTION OF WORK
Our car started overheating and needed the radiator replaced.

CATEGORY auto repair,radiator service

COST $1,400

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/15/2019

SERVICE PROVIDER RESPONSE

When we hear a customer still wants to see us even after they moved further away it makes us want to try even harder. We thank so much!!! Gary
A

RATED

07/24/2019

I have only great things to say about Gary & Todd. In the decade we have been using them they never recommended work that was not needed. They tell us what they think we need, tell us why, and an estimate of cost, so that we can decide what to do. They kept our 12 year old Civic running until repairs exceed its value and continue to keep our 12 year old Accord running safely. This means that their...

DESCRIPTION OF WORK
Air conditioning repair

CATEGORY auto repair,heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/23/2019

SERVICE PROVIDER RESPONSE

Thanks [Member Name Removed] for everything, Gary
A

RATED

06/25/2019

Was was promptly professionally and we were kept involved and informed for the entire process as a bonus the quoted price was almost 50% less than the rip off dealership

DESCRIPTION OF WORK
Tailpipe need replacement, other parts were involved. Quote from dealership was outrageous

CATEGORY muffler repair,auto repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/20/2019

SERVICE PROVIDER RESPONSE

Thank you very much for taking the time to review the shop. We really appreciate everything. Gary, Mike and Todd
A

RATED

06/24/2019

It went well. I like the fact that they arrange the inspection elsewhere. My car did not pass the inspection, but Gary arranged for the requisite repair (license plate bulb) quickly and it passed within a couple of hours. Thanks!

DESCRIPTION OF WORK
MD Inspection

CATEGORY auto repair,car inspections

COST $150

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/18/2019

SERVICE PROVIDER RESPONSE

Thanks so much, Gary
A

RATED

03/04/2019

Car repair service done right! From the moment you walk in and are greeted by the owner, to the time of picking up your vehicle, you know exactly what's going on. Amazing friendly, courteous service with the customer in mind. Gary and his crew fixed my front end within a day and also did a vehicle inspection which identified other potential issues. There was absolutely no pressure sales for additi...

DESCRIPTION OF WORK
Front end repair

CATEGORY auto repair

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/18/2019

SERVICE PROVIDER RESPONSE

Thank you for the kind review!! Sincerely Gary
A

RATED

02/11/2019

Great, as always. They were flexible with times/appointments and came up with solutions in case they couldn't fix the windshield cleaning fluid issues. And, they wanted to know how I was doing. (We share life experiences and advice.) They have always helped. For example, a few years ago, my mother was ill and I couldn't pick my car up. They came and got me even though I was with her in Potomac at ...

DESCRIPTION OF WORK
93,000 mile check, replacement of left turn signal light, battery replacement, replacement of fluids, and repair of cracked hose to window shield cleaning solution

CATEGORY auto repair,car tires

COST $1,400

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/11/2019

SERVICE PROVIDER RESPONSE

Thanks [Member Name Removed]. You know your family here. Thanks so much, Gary

Services Offered

wheel alignment, brakes, transmission repair, flush, coolant, power steering, fuel induction, tune up, timing belt, hoses, oil change, lube, filter, muffler,exhaust, suspension,differential, electrical, computer diagnostic,emmissions, serpentine belt, alignment,tires,heating and air conditioning,clutch,coolant system flush, power steering flush, transmission flush, brake flush, alternator, starter, battery,balance tires, struts, shocks, hoses,thermostat,tire repair,factory service intervals,

Services Not Offered

Upholstry, painting, major body repairs

General Information
Free Estimates
No
Payment Options
MasterCard, American Express, Discover, Check, Visa, Financing Available
Senior Discount
5%
Emergency Service
No
Warranties
Yes