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Dog Grooming reviews in Rockville

  • A
    The Owners are hands on. The staff is well trained, dedicated and caring. The facility is clean and safe. The groomers are gentle and do a good job. Individual care of the dog's specific needs and temperament is always given. The dogs are well cared for and happy there and love to go back!
    - Maureen M.
  • A
    My dog loved Dany! I can't wait to bring her back to get groomed again. Dany was so kind and gentle with my dog that it was reassuring for me to see how much care she takes with the dogs she grooms. I HIGHLY recommend her.
    - Brooksley J.
  • A
    Been using them probably around 10 years. The pet likes it very much. Staff is always very friendly and helpful. Scheduling is never a real problem.We don't go any where else, I have no prices to compare.
    - Elizabeth A.
  • A
    Drs. Manzoor and Sohi are great. I had to have my last pet put to sleep and Dr. Sohi did it while I held Mumu in my arms. Mumu spent 3 days at VCA Gaithersburg at a cost of $6000.00 and 1 day later I had to have her put to sleep. I have had two friends who have had the same $6000.00 experience with VCA Gaithersburg. (ENOUGH SAID). Dr. Sohi was very understanding and compassionate. Both cats have been spayed/neutered at Kenhaven and the new addition, Mimi, the 2 1/2 lb. teacup poodle is scheduled for spaying and baby teeth removal. The total approximate cost of Spaying, tooth removal and required blood tests are below.
    - Richard C.
  • D
    Went to these folks when my regular groomers couldn't do it - and while I was able to get an appointment quickly, this was NOT a great experience for my dog, or me. Grooming is done in a tiny room with two guys who, I swear, could not possibly be dog groomers. They took in my dog and sent me away, since the room is so small that my dog would have been able to see me while they were grooming.

    When I came back, my dog was sheared like a sheep. In seven years, my other groomer has never had any problems making my dog look like a dog magazine model. But Groomingville? They said that my dog's legs were "too matted" to cut gently, so they simply shaved her legs down to 'bald.' Her tail was CUT - both short and also bald. Again, they claimed her tail was "too matted" to cut properly. They cut her anal region so closely that she ended up with a tear under her tail, and really hurt her - AND they cut just above her back paw, too. So we ended up at the vet. She's fine, but was uncomfortable for quite awhile.

    While this place has some very *friendly* staff members, they don't have any idea what they're doing. I have no idea how they've stayed in business. Maybe people just don't care if their dogs are sheared like sheep���? Our dog usually gets a haircut every four months. She's a mutt, and that's when the hair gets in her eyes so badly, she can't see. But after Groomingville, we waited - quite literally - EIGHT MONTHS before giving her another haircut.

    And we did NOT go back to Groomingville.
    - Kirsten H.
  • D

    I had come back to this office after the voicemail and for the $60 had at least expected as good a trim as the first time around. So I was shocked to see a ratty tail, and even worse later at home that at best half the dog had been groomed, the easy parts, back and belly. Then I was given a long song and dance about how my dog had been harder to trim this time around. (This despite assurances their vaunted dog therapy techniques had worked wonders the first time around). I paid Joanne $45 because she had not finished the job and was full of implausible excuses as to why. Her son then lost his temper and said I had not paid the extra $5 for the medicated bath. What they did to my dog grooming was something I could have done myself in an hour. They kept the dog four hours, same as the first time when they actually did groom the dog. If over half the dog could not be groomed, allegedly because it was too difficult this time, why didn't they call me earlier?

    This groomer engages in a number of false and deceptive practices. They claim you have to book an appointment "two weeks ahead of time" because they are "SO" busy. Likewise you can NEVER reach them on the phone. You hear a message that says in essence we are SO busy, we will call you back within 12 hours. In fact during my appointment yesterday, there was a big sign out by the main road saying come in today, no appointment necessary. That sign looks well worn to me, put out often not once in a blue moon.

    But the worst deceptive practice is that they can charge you anything they want depending on THEIR sole opinion as to how easy or difficult the dog is any given day. They claimed to know how to work with my dog after the first visit. Either that was a false statement justifying the essentially same price they tried to charge yesterday before I complained. Or something else was going on. I had left a voice mail after theirs saying the charge would be $60 saying that Joanne had said as low as $45 the next time after my first visit. I said in that voice mail I would probably shop around if the price was not going to be lower in the direction they said after the first visit.

     I believe my dog was the same dog as during the first visit, same friendly temperament. I believe these people are not only engaging in false and deceptive practices, the appearance of the dog leads me to a justifiable belief that the moment they listened to my voice mail, they stopped any and all grooming work on my dog. If the dog had been difficult there would have been at least some indication they had tried trimming the head and tail and legs. There was no such indication in any of these areas of the dog.

    These people are full of malice based on the son's temper and the condition of my dog indicates willful vengeance.  Do not go to these people. They talk a sweet and caring game, but their actions belie what they really are.

    - James C.
  • A
    I've taken my dogs to Dog Sense Unlimited about five times now. Overall the experiences have been great. My dogs return to me well groomed and happy. We've had a bit of an issue with skin irritation on one dog, but Nancy and her team have been very accommodating and are happy to help us with any troubles. I would highly recommend Dog Sense Unlimited for grooming. We haven't done any training there yet, but the place is always packed when I go to pick up or drop off my dogs, so I think they're doing something right.
    - Angela B.
  • F
    I never used Rosie's becasue a very rude toned man said he only worked on BIG dogs.
    Angie's list keeps nagging me for a review... i don't know why.  Angie's  list is the vender that gets the BAD review for this!
    - Eloise P.
  • A

    Our dog came home healthy and happy.  She has been dealing with a yeast infection for some time and Teresa knew the best shampoo to treat it.  When we picked her up, she looked great and was definitely feeling better.  The treatment really helped. I have used this service for years and wouldn't trust my pets with anyone else.   They charged a nominal fee to include my daughter's rabbit.  There's no fancy waiting room or other amenities for people because, the animals are the real priority here. I highly recommend them.

    - Kenneth s.
  • C
    When I arrived at the facility, I was greeted by an employee who took my dogs and asked what services I wanted for each, then told me when I could pick them up. Shortly after I left the facility, I received a call from another employee asking me to come back. I turned around immediately. When I walked into the facility, the person informed me that the first employee I encountered, "doesn't run (curse word that starts with S) around here," and that the second employee is the manager and I should only listen to him. He asked for a picture of how I wanted the dog that needed to be fully groomed to look. I sent a picture and was told that I could leave and when to pick my dogs up. I arrived at the time agreed upon, but the dogs weren't ready to go. The one that needed only a bath and nail trim was still being worked on. The employee who cursed at me earlier began yelling at Ann telling her to hurry up and cursing. Then got on the phone with a family member and continued yelling and cursing. 
    My dogs were clean, but the cut on the one that received a hair cut wasn't quite what I requested, and the nails on one paw were not clipped. This dog really dislikes having his nails clipped and Ann noted to me that he cried a lot when she tried to clip them. Unfortunately, I didn't realize the nails were not clipped until we were home. Later that day, his paw began to bleed, but nothing had happened in the house to cause the bleeding, so I suspect he may have been cut when the groomer was trying to clip his nails. He also had a large deep cut on his back (maybe from clippers?), but I'm not entirely sure what caused it. 
    Overall, my experience was poor and I will not be taking my dogs back.
    - Angela B.
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Dog Groomers in Rockville

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