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Hauling reviews in Rockville

  • F
    College Hunks Hauling Junk & College Hunks Moving
    Do not use this franchise for your moving and hauling needs. This is a franchise location that is getting business due to the strong marketing of the brand College Hunks. As you can see by the mixed reviews you are not guaranteed consistent service of a stress-free experience. The owner of this franchise does not care about his customers experience and due to the brand gets consistent business so he doesn���t care about your positive experience. I requested service on 5/7/18 to haul bags of clothes, two bookshelves, a couch, a crib, a computer table and some boxes of miscellaneous items. When quoted on the phone from their corporate call center I was told a full truck is $580. Looking at my items (see pictures) I knew this would not be a full truck so I collected more bags of clothes. The movers upped the price from the top quoted price of $580 to $762. Being that I had to go out of town for work the next day I had to go ahead and get it done for the additional $182. Hostage tactic because the mover had a binder with a flyer with this price printed for a full truck. So they do not use the prices that is quoted when you call the corporate office to set up the appointment or get a quote. The movers arrived at 9:30 and left at 10:07 (see pic of receipt). They threw in the items in the truck all kind of way and then left. They said they were going to break down the crib and that was going to be an additional $15 for labor. Well he waived it but before you think it was out of the goodness of his heart take a look at the picture. He just broke it (see pic). Due to them throwing the items in any kind of way and not packing it neatly like corporate advertises they said the truck was full and left leaving a many of the items including one of the movers tshirts (I have no idea). They left the place a mess with items all over even though it was neatly packed when they got there (see pic). I took a picture of the so called packed truck and you can see that it wasn���t full. Even if it was the stuff they left behind could have fit. Also when I called corporate to complain they said that they generally charge a ���cap��� fee of $100 to fill up the top. Again this franchise branch is a joke and they do not care about providing a stress free experience. When I asked the movers about the other getting the other stuff done he was like let me call my manager so he had to leave the room to do so. They left and called back an hour later to say they gonna charge another full truck fee or something like that. They were there from 9:30 ��� 10:07am! They made $762 in 37 minutes to haul some bookshelves and bags and leave the place a wreck. The manager never answered his phone, voicemail was full, corporate couldn���t get a hold of him. Corporate ended up rescheduling another truck to come out the next day (yup, I still had to travel for work but was totally inconvenienced cuz I needed the stuff moved) for an additional $400. The manager reached out to me the next day, but because he cares so much (and yes, now I am speaking fluent sarcasm) sent me AN EMAIL. Not a phone call to mitigate but an email defending his position and why I am not entitled to a refund or adjustment. He doesn���t give a **** and is sitting somewhere in the lap of luxury from his positive income flow due to the advertisement and branding of College Hunks. Like I advise, do not use this branch for services. They are capitalizing on the brand and are not providing consistent quality service. Use another company it is not worth the headache and it is definitely not a stress-free experience.
    - Nilaja T.
  • A
    My move was exceptional! Abraham and Luis were very courteous and professional. Although it snowed over night, they contacted me prior to our scheduled time and arrived during the time that was provided. The move was the easiest move that I have encountered. They introduced themselves and the company, explained the process, and was done in less than 2 hours. I will definitely refer them to others and will use them for future moves. Thank you very much for a job well done by 2 very professional college students!
    - Deidre W.
  • F
    1-800 Got Junk
    Horrible, Horrible, HORRIBLE!!! When the guys got here, they quoted me a price double what was stated on the website. I could have accepted 10-25% increase but not double. This is called bait and switch. I had furniture being delivered the next day so I had to pay. AND, the idiots who came had a ton of mud on their shoes. They just walked in and didn't care that they had dumped several pounds (yes, pounds) of mud on my carpet. They didn't try to clean off their shoes before they entered, What idiots. And they must have acquired the mud on a previous job and didn't notice. What IDIOTS!!!
    - Mark A.
  • A
    Junk In The Trunk LLC
    Frank, the owner, called us the night before with an estimated time of arrival........ .Frank, Francis & Patrick arrived on time. They were efficient, courteous, friendly and cleaned off the deck area where they removed our old hot tub. Frank responded immediately to our first email contact, and subsequently with phone contacts. We would definitely use Frank and his crew again. We are cleaning out and will certainly use Junk in the Trunk again. We also prefer to hiring local services, whenever possible.
    - SHIRLEY H.
  • A
    We Do Windows Inc
    We had a wonderful experience with this company, they were able to haul everything we wanted them to, and more. They knew when to break items down so as not to damage our walls. The people we worked with were very pleasant and personable.
    - sandra t.
  • A
    D & B Hauling & Moving
    Wonderful! The gentlemen were friendly, punctual, and very efficient in determining how best to work with the small interior of our home to get the sofa out. I was also able to benefit on price from the company doing another job in my area.
    - Allison M.
  • A
    We Do Windows Inc
    It went very well. I had most of the stuff that I wanted removed outside of my garage. Some items that were too heavy they retrieved from inside of the garage. They also added extra stuff because there was leftover room when I was finished.
    - Nancy L.
  • F
    College Hunks Hauling Junk & College Hunks Moving
    I scheduled the appointment online and received an estimated price. The crew arrived and I showed them the items that needed to be removed. They told me the price would be double the estimate I received. I told them I received a much lower estimate when I booked the service and they told me that the schedulers always quote the lowest price so that we would book with them. I find that practice dishonest and unethical and asked them to leave.
    - Natalie B.
  • A
    They were very punctual, quick and confirmed everything. $325 felt a little pricey, but I was in a hurry to have it removed and was hoping it would find a good home. The bench apparently found a home, the piano itself did not. But, I appreciated their responsiveness.
    - Angelique A.
  • A
    All Purpose Clean Up
    All Purpose Clean Up exceeded all of my expectations by far. Mr. West was very responsive to my initial request for an estimate and his prices were better than all of the other companies that I contacted. The clean out was completed quickly and left my garage looking like new. I'll definitely be calling for all of my clean up needs in the future. Thank you!!
    - Lela H.
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Hauling Services in Rockville

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