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Appliance Repair reviews in Rockville

  • A
    ABW Appliances Showroom: Silver Spring
    The refrigerator had been dripping water, and ice had been accumulating in the freezer. We suspected that the icemaker was leaking. However, the repairman simply snaked out a condensation drain hose, and the problem disappeared. We were impressed both by his professionalism and by his honesty - he could easily have replaced the icemaker, and we would have been none the wiser.
    - Harold V.
  • A
    Peaco Appliance Service
    Pius diagnosed the problem very quickly. It was late and so he came back Sunday morning at about 8am. He is very polite and responsible, dealing with the problem efficiently. I recommend Pius without reservation. He is an absolute winner and a very nice person.
    - Myles G.
  • A
    Factor Appliance
    Was able to make a decision on whether to repair the washer ($400), replace the washer ($600+), or use a different wash cycle ($0). Decided on using a different wash cycle and the timer seems to be fine on another wash cycle.
    - Susan K.
  • D
    Bray & Scarff Appliance and Kitchens - Rockville
    As detailed below, frustrating experience buying a fridge that never worked properly from the beginning. Salesperson/manager pretty much disavowed any responsibility to help me fix the problem and then hung up on me. --2-16-19 (Sat.) Bought a fridge from B&S Rockville. The salesperson was Tommy Y. -- The extra installation charge of $39.95 for "deluxe install" -- on top of the regular install fee of $49.95 -- seemed wrong since we already had a water line for the prior fridge's ice maker/water dispenser, but this was a relatively small matter so we did not raise this issue with Tommy or B&S. --2-23-19 (Sat.) Fridge was delivered. The delivery people checked our water line by turning the main faucet on and off before connecting the line to the fridge's ice-maker. We were told to wait 24 hours for the ice maker to make ice. (We were happy and tipped them $20.) --2-25-19 (Mon.) Still no ice, so I attempted to call Tommy Y. several times to no avail. No one answered my repeated calls to the store. So I called the service department directly and was told someone would come out the following day, sometime during a 4-hour window in the AM. --2-26-19 (Tues.) B&S service dept called and said due to scheduling issues, serviceperson would come during a 4-hour window in the PM instead of in the AM and that I would get a phone call about 30 min. prior to arrival. The service person came in the afternoon without a prior phone call. But more importantly, he told me he fixed the problem (happy and grateful, I tipped $10) which did not turn out to be the case! He told me to wait 24 hours for ice to be made; unfortunately, still no ice as we speak. -- 2-28-19 - I called the B&S Rockville store several times and finally reached someone at the end of the day. I told him we bought a fridge from Tommy Y, and I wanted Tommy's help because the fridge was not making ice. I also explained that I previously dealt with their service department directly but the serviceperson they sent failed to fix the problem, so I wanted Tommy's help. The person was very understanding and told me that Tommy was the manager of the store and was not in that day but that Tommy would call me first thing the following day and would definitely make sure to help me resolve the situation. I was relieved to hear that. -- 3-1-19 - I get a call from a woman in the service department -- not Tommy as promised -- telling me a serviceperson could be sent out next Tuesday (4 days later). I asked her if Tommy had called her and explained my situation, and she responded no. She had not spoken with Tommy, and was not told anything specific other than just to call me to schedule a fridge appointment. Disappointed not to have heard from Tommy directly, as promised, I call the store repeatedly until Tommy answers. I explain the situation and tell him I need his help to navigate the service process because a serviceman already tried and failed to fix the problem, and I don't want to repeat the unsuccessful process. He tells me B&S does not "make the product" and is "not responsible" for the product, and he has nothing to do with the "service department." He keeps repeating, "There is nothing I can do!" When I ask him if he can at least ask the service department to send someone more experienced and knowledgeable than the prior serviceperson and/or to send a serviceperson sooner, he tells me, incredibly, that Tuesday (4 days from now) is already a specially early appointment since it normally takes "two weeks" to schedule a service call!!! WOW. I said how can someone with a defective fridge wait two weeks for it to be fixed? What if they have food in the fridge? He did not answer directly, but said B&S does not have enough service people because not enough people want the jobs. Tommy subsequently hung up on me, even though he was the one raising his voice and I was calmly rebutting his arguments about why he cannot help me at all. I understand that Tommy's job is to sell, rather than deal with service, and perhaps B&S is having problems hiring enough servicepersons, but I did not expect such a brush-off in this situation. I feel Tommy could have at least tried to talk to their service people and asked them to give me priority since a prior service call failed and this is supposedly a brand-new fridge. I am now unhappily contemplating what my next step should be. : (
    - Susan M.
  • A
    Centric Sub-Zero Repair
    Wow, Adrian was AWESOME! Apparently my heat defrost element was broken, causing my freezer to malfunction. He diagnosed the problem quickly, and ordered the part immediately. Adrian gave me simple detailed instructions on what to do to have the freezer ready for repair (how to thaw the ice that had collected - otherwise he said he could do it but it would take longer). He came back 2 days later and fixed my freezer in less than 30 min. The bill was very reasonable, and he was prompt, efficient, and professional. I can't believe this wonderful service - I will never call anyone else for my Sub-Zero!
    - Deborah D.
  • A
    Centric Sub-Zero Repair
    It was a wonderful experience. Adrian responded immediately to my call. In fact he was the only company that actually answered my phone call without a call back request. He was able to do my repair within a couple days and was actually able to come a little earlier than expected. He was able to diagnose my problem very quickly, even though it was a very rare problem. He had the necessary parts for the repair. His attitude, competency, and experience was excellent. Also, his pricing is better than other companies I have used. I am very happy I found Centric, and will definitely use Adrian in the future. :)
    - Marshall and Shirley K.
  • F
    ABW Appliances Showroom: Silver Spring
    worst company i have ever had to deal with. one of the most expensive appliances i purchased, a dishwasher, was faulty and they would not allow me to return the unit even after a tech was dispatched to fix it and he could not do so. my only option was to have ANOTHER tech come out-and who knows how many it would take. i had purchased a NEW (i assumed) appliance, and i expected to have a NEW appliance installed and one that would work. This is their company policy-nice scam!!!
    - pallas c.
  • F
    KG Appliance
    TL;DR Version: This company is horribly managed, the dispatcher does not communicate properly, if you do not get through to her on their 240 number call her on the 716 number that she contacts you through. Expect to wait a long time for simple service to be accomplished. Like the other review, I also had a home warranty with HMS that the seller of my property offered as part of my home purchase. We contacted HMS when our dishwasher stopped working, and HMS referred us to K&G Appliances. K&G's scheduler contacted us a few days later to schedule an appointment for a tech to come out. I asked the scheduler if she would like the make and model of our unit and she declined with an explanation that they usually come out, inspect the issue, order parts, and return soon thereafter to complete the repairs. This seemed reasonable, however the "soon thereafter" part was a complete and total lie. The tech came and visited with us, and K&G ordered parts the same day. They texted me a tracking number to track the progress of the parts. The parts arrived quickly, and I did not hear from K&G. I tried contacting them right after they arrived and their number directed me to a voicemail. I left a message, and no return call. Three days later, another message and no return call. Five more days later, and no return call. Finally, I received a call from a different number than what I originally dialed (I believe a 716 area code), with a message that they were waiting on an additional part and they would get back to me when they received it. The caller asked that I call their original line and not her 716 number. Following her directions, I called the regular line to request tracking information for the additional part and did not receive a return call. Several days later, I called again to ask for an update, and, not surprisingly, they did not return my call. Noticing a pattern folks? I called one more time and finally I got a return call on a Wednesday. The operator said they scheduled someone to come by my house Thursday, the very next day. She did not ask about my availability and seemed surprised when I told her I could not be available to meet the technician at my house. I have a job with limited leave, I need a little more notice to schedule things with my boss. I got her to agree to reschedule for Friday, and I arranged to take off to meet the technician between 1 and 5pm. The technician never came. I got a call at the end of the day explaining that they could not locate the parts they ordered for me, and they would need to check a different truck or reorder the parts. I was livid! They knew at the beggining of my time window that they did not have the parts, so why wait until the end of the day. More time passed and about a month after they initially came out to my house I began calling them daily. I found that the operator was very slow to respond to voicemails on the 240 line, so I began calling her directly on the 716 number she used every time she called me. She seemed annoyed, but I did not care--they were not being responsive. Once the parts they re-ordered came in, she again played the same game of calling me and telling me when I needed to be home to meet the technician. I explained that I was not going to take off anymore work for this job, and kindly requested that they come on a weekday when I did not have work. She agreed, but refused to provide me with a time window for the technicians arrival. Frustratingly, the technician showed up at my house on the day she initially shared with me when I was not home. He left the parts on our front stoop. I called the operator for clarification, and she said it was a mistake on her part and the tech would come on the date we originally agreed to. I pressed her for some assurance that this would not be an issue again, and asked once more for a specific time frame. She was able to provide a 1 to 4pm time frame. The tech finally arrived on our agreed upon date, nearly 6 weeks after we initially spoke with them, and replaced the small parts for the dishwasher. What an ordeal!
    - Daniel A.
  • A
    Wuerstlins Appliance Service
    This service company was excellent! They scheduled us fast, showed up on time for two different repair issues on 16 year old appliances. The two techs that visited our home both did a great job and knew how to run the diagnostics to solve our issues! We will both use and recommend them again.
    - M G.
  • A
    DARS Domestic Services
    DARS arrived on time and was very professional. He fixed the refrigerator within an hour and was reasonably priced. Knowing my luck, another appliance break soon. Thankfully I now have a reliable company to call.
    - Matt L.
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Appliance Services in Rockville

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