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Gas Leak Repair reviews in Riverdale

  • D
    The logs are great, however, we have had multiple issues with scheduling the installation and subsequent inspections. Worst customer service I have ever experienced. 
    Issues:
    1) The team that came to install the gas logs (after the line had already been installed) were over an hour late after they had given us a window of 0730-1600. The team was very rude and not apologetic. I actually asked them to leave and have us reschedule with another crew for installation because I wasn't comfortable with them in our home.
    2) This one deserves its own category...we have had multiple issues with scheduling the final inspection. Multiple reasons have been given by Cyprus. I have taken off two days of work after scheduling the final inspections through Cyprus. Both times, nobody has showed to conduct the inspection. When calling Cyprus to see what happened, the first time I was told that the inspector saw that I had a "Beware of Dog" sign on my yard and that they were scared of dogs and thus didn't even try to complete the inspection. We were never called by the inspector to let us know. The second time, we were told that the inspection was cancelled by the inspector and we were never notified. Two days of leave wasted. Again, neither time were they apologetic and was told, "there's nothing we can do." 
    3) Cyprus was supposed to wait to charge the final payment for this installation on my credit card after the final inspection was completed. I checked my statement last month, and they ran the final charge on the installation was made even though they had not completed the final inspection which is a violation of their sales agreement/contract. 
    I discourage anyone from using Cyprus Air mainly related to how many days of leave I have wasted and the stress of having to deal with their poor, unapologetic customer service. Otherwise, I love the logs but I regret not going with another company.
    - Michael N.
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Gas Repair Services in Riverdale

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