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Fireplace Repair reviews in Riverdale

  • D
    The logs are great, however, we have had multiple issues with scheduling the installation and subsequent inspections. Worst customer service I have ever experienced. 
    1) The team that came to install the gas logs (after the line had already been installed) were over an hour late after they had given us a window of 0730-1600. The team was very rude and not apologetic. I actually asked them to leave and have us reschedule with another crew for installation because I wasn't comfortable with them in our home.
    2) This one deserves its own category...we have had multiple issues with scheduling the final inspection. Multiple reasons have been given by Cyprus. I have taken off two days of work after scheduling the final inspections through Cyprus. Both times, nobody has showed to conduct the inspection. When calling Cyprus to see what happened, the first time I was told that the inspector saw that I had a "Beware of Dog" sign on my yard and that they were scared of dogs and thus didn't even try to complete the inspection. We were never called by the inspector to let us know. The second time, we were told that the inspection was cancelled by the inspector and we were never notified. Two days of leave wasted. Again, neither time were they apologetic and was told, "there's nothing we can do." 
    3) Cyprus was supposed to wait to charge the final payment for this installation on my credit card after the final inspection was completed. I checked my statement last month, and they ran the final charge on the installation was made even though they had not completed the final inspection which is a violation of their sales agreement/contract. 
    I discourage anyone from using Cyprus Air mainly related to how many days of leave I have wasted and the stress of having to deal with their poor, unapologetic customer service. Otherwise, I love the logs but I regret not going with another company.
    - Michael N.
  • A
    Overall this was a great contractor and I would hire them again.  We bought the Angie's List Big Deal and the contractor contacted us right away.  We had to put off service for a few months, so I then scheduled when we were available.  The office staff was very friendly and great to work with. 
    I was at home on the scheduled day, and the chimney sweep called when he was about a half hour away.  Then some mix up occurred such that when he arrived, I must have been outside for about 5 minutes with the dog.  He said he tried the doorbell and called on the phone (which I did not hear), and then he left since he could not contact me. When I came inside, I was waiting for him for awhile, not realizing he had already come and gone.  What a ridiculous situation!  I wish he would have tried again, since there are many reasons a person could be tied up for 5 minutes. He said he waited 10 minutes, but he must have been sitting out front waiting for a car to come home or something like that.  So I called the main office, and they told me the chimney sweep would call me. He called right back and said he could come back later that day.  WOW. GREAT! 
    When the chimney sweep arrived a few hours later, the service took literally less than 10 minutes.  We have a newer house that has the compact fireplace insert with the large metal pipe for the chimney. It's only about as wide as one of their round brushes. There were 2 men. They ran the brush up once and down once, vacuumed, and left.  I took off a star for quality, because the man never checked the chimney after he was done (or at least I didn't see him do it), and I saw a few spots that looked like the brush had missed some creosote.
    - Thomas S.
  • B
    Jiffy is always punctual and the install went exactly as we discussed.  The salesman chose the correct unit for my home (I've had that verified by other professionals who reviewed the work).  Jiffy had a two-man crew do the install and a senior supervisor visit the work site several times to check on their work.  They did the work without making a mess and they cleaned up afterward.  Everything works perfectly.  My electric bills have been cut in half during summertime months. 
    The only negative aspect is that I'm not satisfied with the leveling of the air conditioning unit outside the home.  Jiffy chose to "extend" the existing concrete pad without extending the concrete.  I caught the un-level aspects of the install and made them correct it before they finished.  Due to their poor methods of leveling it was soon back out of level.
    These guys are just plumbers.  They show up for emergencies without charging a premium.  If you have a large job, get a quote and tell them you're looking for the best price.
    - Jeff S.
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Fireplace Contractors in Riverdale

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