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Tooth Extraction reviews in Riverdale

  • D
    My initial impression of Dr Lanza and the Dental Group were quite favorable.  They got me in quickly because I had a tooth that broke.  They performed the root canal that was required quickly and efficiently.  

    But, then... the trouble started.  My temporary filling shattered while I was while waiting for my appointment for my crown.  They canceled my appointment for my crown without telling me.  I found out when I arrived at the office.  Dr Lanza was dismissive of my discomfort with no filling or crown.  It took two more weeks to get the appointment for the crown.  I finally got my temporary crown, only for it to break 2 days later.  I called, left messages, and got no response.  I lived with the broken temporary crown for about 3 weeks before my appointment for my perm crown.  I went, only to find that the crown that they had made was the wrong color, didn't fit, and was cracked.  Instead of building me a new temp. crown, they "patched" the old broken one.  They said they would "rush order" the perm crown.  The patched crown broke the VERY NEXT DAY.  And they still did nothing.  After 10 days, I still didn't have the "rush order" crown.  I called to find out what was going on, only to be told that Dr. Lanza was on vacation and that it would be 5 more days until they could fit me in.  Over all, it took more than two months from root canal to crown.  

    Tony, Dr. Lanza's billing person (who no longer works for the organization) massively miscalculated what my insurance would cover.  Leaving me with a $1700 bill when I was told it would be $500.  The person who was filling in for Tony until they found a new billing person was kind and understanding, and took $100 off for all the hassle I had been through.  And made payment arrangements for all the rest.  She then promptly LOST all the paperwork and contracts that I signed regarding the payment arrangements (thank GOD I have copies!) and I have had to fight finance and late payment charges and speak to the office manager every MONTH since I began my payment arrangements.  The billing office is nothing but incompetent and faulty.  Oh, they are nice enough, but they don't seem to know how to manage their accounts.  

    Dr Lanza lost all his comforting bedside manner as soon as I told him that due to all my problems with the crown and billing office that I would not be back.  It was clear that I was nothing but a $ to him and as soon as that wasn't going to be continuing, I wasn't worth his time.  

    I chose the Dental Group because I had heard so many wonderful things about it... and perhaps my experience is a fluke, but it is what it is.  
    - Melanie f.
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Endodontists in Riverdale

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