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Appliance Repair reviews in Reisterstown

  • A
    Wooten Appliance
    I have nothing but good things to say about Daryl and Wooten Appliance. I had an oven short out on me earlier this summer during a power outage, and the company that Whirlpool originally hooked me up with to attempt a repair was disappointing to say the least. Enter Wooten Appliance. I found them originally on Angie's List when I realized that I'd need to hire someone to install the new unit. Daryl has been friendly, knowledgeable, and helpful. The job isn't even finished (unfortunately it's more involved than anticipated by any of us, and he needs to be back next week to re-route the gas line to get the oven properly installed) and I'm writing this review. I will use Wooten for any appliance related needs in the future. They've got a customer for life.
    - Breanna S.
  • A
    Landers Appliance Inc
    After checking dryer out, technician noticed that the circuit breaker was warm to the touch and turned the circuit off again while advising me to call an electrician. The electrician came, removed the panel cover, and the breaker in question began to smoke when the dryer was turned on. Needless to say, it has been replaced. Thank you, George and Joe - a very very good catch!
    - THERESE K.
  • F
    J J Clements & Son Inc
    I called and the appointment was quickly scheduled. He stated that they carry the parts necessary for the range and would look at the ice maker once he was there. He arrived on time but things quickly went downhill from there. He looked at the range, saw the error code and quoted me $600 to fix it without performing any diagnostics. Since I saw that the part cost around $350 as I had looked it up earlier I asked what the breakdown was between parts and labor that made up the $600...He became very rude and stated that he did "not know" and they just quote "by the job". As far as the ice maker was concerned...he quickly looked at it and stated "I think it probably needs to be replaced" and quoted us "around" $280. Nothing was right about this...We paid him the $89 service charge and quickly ended the relationship.
    - SCOTT B.
  • A
    Home Systems Appliance Repair
    Great. The representative was on time, courteous, and professional. The representative discussed the problem and the service needed. The representative also made some other great suggestions for maintaining the appliance. I would call them again and recommend them to others.
    - Jerome C.
  • A
    Home Systems Appliance Repair
    James Charles took everything apart, vacuumed really well, I really appreciate him being very careful and courteous. He also told me he would investigate how much it would cost to replace the motor saying he would call back within the hour which he did. He was here about an hour and realized the washing machine motor was unrepairable, so he suggested replacing it. He was very patience with me due to me being deaf. He exchanged notes with me. He did a great job.
    - Geraldine M.
  • A
    Crest Appliance Repair
    I enrolled on Angies List on Friday, February 26th looking for a referral to get our malfunctioning gas dryer repaired.   I was constrained by the fact that I had just received my work schedule for the following week and I was working six days straight.    I looked for someone in the area of Reisterstown so I could possible get service on Saturday (the next day).  I called & spoke directly with Mr. Rubin about my problem.  I was happily surprised when he agreed to see me at 10 AM on Saturday.  Mr. Rubin arrived exactly at 10 AM was very profesionally attired and immediately went to work.  He explained what he thought was the problem (it was) and what he thought was not the problem (it was not).  He had the part with him, installed the part, tested the dryer and was gone in less than an hour!  He even went to the back of my home to make sure the dryer vent was working properly!
    Repair accomplished in one trip!! Great service! Fair price! WOW!!!!

    - Harry L.
  • D
    THAT KITCHEN PLACE

    We started our search for a company to complete a kitchen remodel by interviewing (4) businesses on Angie's List that had the most "A" ratings.  After receiving the estimates and breakdown of the cost, we decided to select "That Kitchen Place."  My wife preferred the preliminary plan submitted by Kate; who served as both the sales representative and project manager.  The layout seemed to maximize the available space without major renovation to the area.  Kate did a good job with the initial scheduling and was available on the first day of demolition to introduce the carpenter, electrician, and plumber.  However, she was not available at times as the project progressed due to a vacation, illness, and a few long weekends away. 

    CARPENTER (JIM):  Jim was very personable when we met and throughout the experience; however his average work day was typically between (3-4) hours and punctuated with smoke breaks.  As reflected in the attached pictures, the quality of his work was poor and he displayed little regard for the new DuraSupreme cabinets that cost us over $11,000.00.  To address a ceiling that was not flat, Jim cut the ceiling where it met the wall, installed a makeshift wood bracket, and jammed a stick into the attic.  When asked if the brace was temporary, Jim indicated that it would not be removed as the crown molding would cover it.  Due to considerable heat that radiates from the attic, I directed Jim to remove the stick and he complied.  As I was concerned that the ceiling would not be supported due to the drywall cuts Jim made, I allowed the bracket to remain.  He also made jagged and uneven cuts for the microwave electrical outlet and under the front sink, failed to properly square and level the cabinets, improperly nailed trim into the grout lines at the base of the "floating" refrigerator panel, and used our new cabinets to store his dirty shop vac.  As my concern grew over the inferior quality of Jim's work, I started taking days off to oversee the project (Kate's job).  I am also self-employed and cancelled appointments costing me $3000.00 to monitor the construction.  At one point, I became so desperate that I gave Jim a generous tip with the hope of motivating him to improve the quality of his work.  On the day he was given the tip, Jim arrived just before 9:00 am, pointed at me and said, "We got to be out of here by noon."  I later heard him coordinating a job at another location with his assistant Glenn.  A few minutes after receiving the $300.00 tip, I checked the kitchen to discover that Jim had not cut back a ledge needed to accommodate the drop in sink.  He was standing in the driveway by the rear of his van smoking a cigarette.  I approached Jim and reminded him that Advanced Granite Solutions was coming on Monday to install the granite counters and sink.  He came back inside and a few minutes later I saw him pulling out of the driveway.  When I checked the ledge, I once again discovered another jagged uneven cut and saw that Jim had gouged the inside of the new kitchen base cabinet.  I went downstairs and retrieved my Porter-Cable multi tool, made a straight cut, and lightly sanded the area so it was presentable.  At this point I sent Kate an email and told her that Jim was no longer allowed on our property.  SEE ATTACHED PICTURES FOR DETAILS OF JIM'S WORK.

    ELECTRICIAN (JOE) Sonntag Electric:  Joe arrived on October 22, 2015 for the demolition.  He argued briefly with Project Manager Kate about another job they working on, disconnected and capped a few wires and left after about (15) minutes.  When he returned on November 10, 2015 for the electrical trim out I met Joe in the kitchen and mentioned to him that Jim and I were discussing the number of lights that should be installed and their placement in the ceiling.  While I was in midsentence, Joe held up his hand and indicated that he had to get to work.  Joe advised that he would "template" the recessed lighting locations and get my feedback before they were installed.  Jim arrived a short time later and asked Joe if he had spoken with me regarding the number and placement of the recessed lights.  I heard Joe respond, " I wish he would have told me that before I started making the cuts."  After hearing Joe's lie, I came upstairs and reminded him that we had just discussed this issue, and he promised to "template" the ceiling and call me when he was finished so a decision could be made.  Although Joe recommended (4) recessed lights, I decided to go with the (6) that were in the original design.  His suggestion as to the placement of the lights worked well and the installation commenced.  In addition to his very negative and condescending attitude, Joe also installed wire and junction boxes in violation of the National Electrical Code (NEC).  I noted the violations shortly after they occurred and brought them to the attention of Kate.  After consulting with Joe, Kate indicated that there were no code violations.  I specifically mentioned that the junction boxes were to remain accessible and not covered by drywall and that the new electrical lines were supposed to be a minimum of 2" inside the stud (Joe had pulled away the drywall and wrapped the lines around the front of the bottom stud).  I eventually accepted the work as I was getting tired and wanted the job to be over.  SEE ATTACHED PICTURES FOR DETAILS OF JOE'S WORK.

    The reaction from Kate was a consistent theme during several encounters.  I would bring substandard work to her attention, she would speak with the subcontractor, and simply repeat back the excuse that they had already given me.  Some of the highlights...The molding had gaps as the ceiling was not flat, the base cabinets were not flush as the walls were not straight, and the cabinets were not aligned properly as the room was not square.  The old oven fit well in the previous kitchen, but after the new cabinets were installed it does not.  Unless you are one of the fortunate individuals with perfectly straight walls, flat ceilings, and square rooms, it may be prudent to look elsewhere for your remodeling work.  "That Kitchen Place" does not have carpenters with sufficient skill to skim coat ceilings, scribe molding, or make other necessary adjustments often needed to produce quality work. 

    PLUMBERS (Kurt & Charles) KELLER PLUMBING:  Overall the plumbers did a nice job during the reconnect, with one small issue.  I checked downstairs to discover that they had connected the new refrigerator water line to an old saddle valve.  The compression nut that they used was leaking water onto the floor in the downstairs storage area.  The plumbers were still in the area, returned, and acknowledged that the saddle valve should have been replaced as they are prone to failure.  They quickly installed a new shut off valve and new copper plumbing.

    TILE (Rick):  The new floor tile was installed by Rick.  Not only was he personable and professional, Rick did a beautiful job installing the floor tile.  Rick later returned and was able to patch some grout lines and properly affix trim to a floating refrigerator panel (work that was completed improperly by the carpenter, Jim).  It was refreshing to have a professional at our home who took pride in his work.

    PAINTERS (Diane and Don):  An outstanding experience!!!  We hired Diane and Don to paint the kitchen, the upstairs ceiling due to the partial wall removal, and two walls in the hall/dining room.  We also added the upstairs bathroom and downstairs bedroom to the contract.  Diane was able to cut in around the brand new cabinets and crown molding (free hand) without touching the wood.  Her attention to detail was amazing.  Although our contract with "That Kitchen Place" clearly stated that the kitchen would receive, "Tape, mud, and sand to paint ready," Diane and Don had to take several hours the first two days patching, sanding, and taping the kitchen walls/ceiling  before they could apply primer.  The finish job completed by Jim and Glenn needed a considerable amount of work.  Diane and Don consistently arrived early, stayed for several hours each day, always went above and beyond what was required of them to complete the project, and took obvious pride in their work.  It was a pleasure speaking with them and they will be used for any future painting projects.

    THAT KITCHEN PLACE (Owner Deb Holt):  Our genuine hope after reading the considerable number of "A" ratings was that we had found a quality remodeler in "That Kitchen Place."  Sadly, that has not been in the case.  When factoring in the price charged by "That Kitchen Place", the separate installation of doors, the painters, and the appliances; my wife and I paid over $40,000 for a kitchen remodel with inferior quality work. We paid an above average price, for inferior quality work, from apathetic employees.  We are now waiting until Ms. Holt's son returns from vacation with the hope that he can finish by December.  Most companies offer a 5 year warranty on their work, "That Kitchen Place" offers (1) year.

    UPDATE (12-16-15)

    Projected date of completion is now the third week of January 2016.  The (3) week project has now been extended to (3) months.

    RESPONSE TO MS. HOLT (01-30-16)

    If Ms. Holt is "flummoxed" as to why a customer would be concerned about a carpenter who can not properly install cabinets, an electrician who commits code violations, and apathetic/inept employees who arrive late and leave early she is in the wrong business.  I would encourage others to disregard her response and simply review the attached pictures.  I too am "flummoxed" as to how they remain in business.  I would fully encouraged others to GET A PERMIT if dealing with this company.  They need someone to compel them to do the right thing.  I am amazed that Ms. Holt cites my numerous "demands and complaints", but not once did she come to our home to review the issues first hand.    

    - Brian H.
  • A
    Home Systems Appliance Repair
    I live on the opposite coast from my rental property, so I need repair people to be independent and coordinate with my tenant. Home Systems did an excellent job of that and sourced a part and completed the repair quickly. I would definitely use them again.
    - John F.
  • A
    Affordable Speedy Appliance Repair
    I called Affordable Speedy Appliance Repair because a friend had recommended them. I called and they were very nice and said they would send someone out that same day. They sent a tech out he was very polite as well as knowledgable and he repaired my refrigerator and only charged $259.00. They did not charge a service call or any other junk fees.The $259 included parts and labor . I called another well known  company while the technician was there to compare prices and was told it would be $429.00 for the same exact repair. I had Affordable repair my refrigerator that day and has been working great. I would like to commend them on their great service and price  and would definitely recommend them and use them again.
    - joseph k.
  • A
    Richard's Appliance Repair
    Aces all the way...sent email on Sunday regarding no water drain from dishwasher, got call back Monday morning (today), was able to get appt for an hour or so later due to cancellation, was even referred to vendor special ($25 for $50 of service), Richard was called before arriving and was right on time, very cordial & professional, took care of problem, offered advice, very good service, would definately use again if needed
    - Dean K.
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Appliance Services in Reisterstown

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