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General Contracting reviews in Potomac

  • A
    Glenwood Kitchen & Bath LLC
    Richard provided great follow-up service on a 2011 master bath project. When we called him about the blocked door, he sent the carpenter who worked on the original project the same week. Mike removed the door, removed all of the loose paper inside the wall, and showed me how to remove the door myself in the future. We were very pleased that even 7 years later they were very responsive to a request to fix something from the 2011 renovation.
    - David B.
  • A
    Hassle Free Home Improvements, Inc
    Can't say enough about how accommodating the team was for each change that became necessary. A real pleasure to work with Hassle Free. Quality of work is 5 star plus. The project came out better than we hoped for, on schedule and on budget. We are very, very happy customers.
    - Peter A.
  • C
    For the basic construction he and his crew did a good job. They used quality materials and put it together with good workmanship. I did ask that some material be upgraded and he did that without hesitation. We did have some issues that needed to be addressed. He promptly took care of them. He also had to make some changes but the fee he charged was very reasonable and he willingly made the changes. The only issue we had is the quality of the tiling job. In short is was fairly poor with tiles that too much "lippage" (i.e. not flat) and cracks in the grout due to either improperly mixed grout, improper curing of tile-setting material or not forcing gout into joints properly. In short, I would hire them again but NEVER for a tiling job. Hire certified tile setter (Ceramic Tile Education Foundation).
    - Robert M.
  • A
    Benchmark Painting & Carpentry of Kensington, LLC
    We really liked the team's candor with regard to what ideas they liked and did not like. The job was finished quickly. The space was cleaned well each day. What really stood out is how much care they put into preparing the surface of the mantle after the installation. I had always planned on painting it myself (as per the terms of the contract). However, they really took care to try to make the new mantle devoid of nail holes, etc. Lots of attention to detail.
    - Brenda P.
  • A
    E & L Home Improvement LLC
    Basement looks beautiful. Luis and his team did a fantastic job as usual. We have used them for the past seven years for various projects. Over the years, they have replaced and painted outdoor wood trim, painted other rooms in the house, changed light fixtures, deck planks and steps, exhaust fans, updated kitchen backsplash and reattached aluminum trim that fell off during a rain storm. We are so confident in their work, we will definitely continue to use them!
    - Maddie S.
  • F
    JW Home Improvement
    AWFUL! Beware that Jesse is extremely unethical. His employees at my home, Sam and James both warned me of same. They, in turn, were also unethical. Here is my story: 1) On 16 December, I called JWHI for an estimate. Sam Casim answered and told me he was my "estimator", and came to my home several hours later to evaluate the work I needed done. It was clear when Sam arrived that he was not a contractor, as I knew far more about the details of what needed to be done than he did. Sensing same, Sam suggested he would return with Jesse later in the day and at that time, collect the $50 payment for an estimate. 2) Sam and Jesse later showed up same day. Jesse spent about 30 minutes in my home looking at the job, saying he would get back to me with an estimate. Sam told me that he would drop Jesse off at work, and return to collect the $50. 3) Sam came back same day to inform me that Jesse was going to charge $59,000 for the work to be completed. Sam then said that he would take care of me using Jesse's staff as an authorized "side job", and get the job done for $12,000 in 3 weeks with a one week contingency. Sam told me not to worry, that if anything at all happened, he was working under Jesse's MHIC number. Sam told me that Jesse carried a $2Million dollar insurance bond, and had an additional $1Million dollar "slush fund" for jobs that went bad to avoid insurance claims. Sam also assured me "not to worry", as he had done with with 12 other customers of JWHI where the JW estimate was far too high for the amount of work to be done. 4) Sam and I agreed to a "pay for performance" contract, where I would pay Sam $3000/week for work that was adequately completed. If at any time, the work was subpar, I had the option to decrease payments as I thought fit and hold the last payment until completion. With these multiple assurances, I accepted Sam's offer, assured that JWHI and Jesse himself would do the right thing should anything happen at the job site. on 16 December, I gave Sam $50 for the "estimate" from JW (which I only received verbally from Sam), and an additional $250 cash for "tools and supplies" for his employees Charles and Will who I also met that same evening. 5) Sam and his team arrived to start work on 2 Jan 2017. Within very short order, it was clear that Charles did not know what he was doing. Charles ripped out all the drywall in the basement when it was not required. Charles ripped out all the electric which had already been run and was hot from my original contractors--again, doing work that was not required. 6) Though I paid for the first week of work in full, it was clear that other than unnecessarily demo my home, no progress had been made on my project. I informed Sam that I would be paying him less the following week. At this point, Sam, Charles, and Will had spent in excess of $2000 at Home Depot in supplies, and I had paid $3000 as per our agreement. Sam arrived at my home daily in his JWHI sweatshirt, and identified himself as a JWHI employee the entire time he was at my home. 7) After the second week of work revealed relatively little progress, Sam informed me that he would be bringing another JWHI employee to the job site, James Williams. By the end of the second week, I had given Sam nearly $6000 in cash including additional Home Depot purchases by Charles and Will. 8) At the end of the second week, I fired Charles who was clearly incompetent. At the start of the 3rd week, I requested to Sam and James to fire Will who was also clearly incompetent. Neither took action on this request until the end of week 3 when it became apparent that Will was incapable of doing anything correctly. By this time, I had given Sam over 65% total funds toward the full project fee. At this point, Sam had still been coming to my home daily in the evenings to judge progress and attempt to keep me "quiet", and not talk to Jesse. 9) During week 4, James brought in 2 additional workers who showed up sporadically, and never worked a full day. Sam, at this point, had stopped responding altogether to texts, phone calls, and emails. James was in my home daily to assess progress, and each time, he was wearing his JWHI uniform, and also held himself to be a JWHI employee on my job. 10) During weeks 5 and 6, I made no further payments. At this point, I was beyond frustrated, and was putting together a formal MHIC complaint against JWHI. Both Sam and James implored me not to talk to Jesse, as they were afraid they would be fired. 11) Three weeks ago, I called JWHI and left a message due to the disaster that my job had become. No progress had been made, the money had nearly been entirely spent, and both Sam and James had been unresponsive to project needs writ large. Sam erased that message, but the software system at JWHI notified someone that Sam had attempted to erase the voice message I left. 12) Upon finding this out, I informed Sam that I would be taking legal action. He finally went to Jesse's home on a Saturday to "confess". I understand that Jesse fired Sam and James 3 days later. I also found out that Sam and James had been in the process of using the prior 12 clients and myself as references with an outside investor to start their own business. By late February, I found out from James that Sam had at least one additional client to myself, bringing the total number of clients to 14 that he had done "side work" for under JW's MHIC number, and with JWHI staff. 13) That week that Sam and James were fired, I went to the JWHI office on a Friday morning, wanting to talk to Jesse and see what he would do for me. He was polite, and agreed to come to my home to see the residual damages left by his two workers. Jesse came to my home with another employee from his office on Saturday morning to take a look at what was remaining. 14) Two days later, Jesse himself informed me that he would not stand by the promises made by HIS VERY OWN EMPLOYEES, and has refused to finish the work on my home. 15) I am now out $10,000+, and will be forced to take action to recover damages. DO NOT WORK WITH JESSE. HE IS UNSCRUPULOUS. HE DOES NOT MANAGE HIS PEOPLE WELL. HE WILL NOT DO THE RIGHT THING WHEN PUSHED TO DO SO.
    - meera k.
  • A
    C&Painting LLC
    The painters did an excellent job. The house looks really good. Since I'd used the special, the total cost of painting was lower than usual. Total cost came to $5,500, including paint and materials. This is about $2,000 less than the usual cost to paint the house because of the offered special.
    - Betsy D.
  • A
    Mr. Handyman of South Montgomery County
    The company office was very responsive and scheduled us quickly. Technician Dustin arrived on time and worked efficiently. Instead of just sistering the part of the joist that was cracked, he recommended adding a full joist to provide more support and avoid problems in the future. The joist was in a utility room and was between a wall and our furnace, and we agreed with his suggestion. So he removed part of the ceiling in the adjacent room to be able to maneuver the joist into position. After securing the new joist next to the old, he repaired and patched the ceiling, painted, and cleaned everything up. We gladly recommend this company to others. Cost: $560
    - Carol S.
  • A
    Willis Builders Inc
    The project involved removing siding from a separate garage��and replacing it with fibrous cement siding. ��Much of the siding had rotted where it touched the ground. ��There was also some rotted molding where it touched the surface.��
    I contacted Willis Builders because of the��strong reviews on Angie?s List and was not disappointed. The fact that they had a broad range of skills was important to me, since I have other projects that will require different skills. �� While there was some delay in responding to��my email description of the project, I was not disappointed after that.��
    The bidding process with Steve was interactive and��smooth.�� The crew chief, Tom Roberts, is��excellent.�� He has strong analytic skills and technical skills. ��He independently searched for problems that might be under the surface because of the��rotting and came up with solutions that would prevent future moisture��problems. ��There was a potential issue in dealing with the electrical connections for a pool and fish pond that are mounted on one side of the garage. ��Rather than removing them as some contracts had bid, at high expense, he decided to build a frame around them and leave the old siding as it would not be subject to moisture. ��That worked very well. ��He and the crew members had��the right skills and applied them very well.��
    They were easy to work with and Tom?s good nature made it a pleasure to��work with him.����
    The contract was for labor with materials costs outside the bid price. ��There was an estimate of potential materials costs but the actual costs were higher because of the need to protect against future moisture all around the base of the garage. ��That should have been anticipated. ��

    - LYNN P.
  • A
    Potts Brothers LLC
    I didn't expect to get this work done until the actual spring, but the board trim repairs were a priority for me. As soon as the weather conditions looked good enough, Darlene called to schedule the full job. The day before painting, they came out for power washing to scrape the surfaces, some of which were in notably deteriorating condition. They came out on a Saturday to paint, which was very helpful for my schedule, with a team of about five. My home is brick, so the painting focused on high areas of trim (as much as 3 floors off the ground), as well as one area built of wood. I am really very happy with the wood repairs, and the fresh coat of paint looks wonderful as well.  The work was very nicely done, and at competitive cost compared to the options I considered. I found Potts Brothers to be responsive and professional.
    - WALTER W.
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General Contractors in Potomac

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