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Hvac Repair reviews in Pomfret

Real People ~ Real Reviews ~ Real Results

  • I have had two total heating systems replaced. I have had many, many repairs jobs done. If there is a problem, which rarely occurs, they are easy to contact, and quick to respond. I have referred them to many friends and family members, and again, never a problem. They are a first rate operation and not some bush league business. Would highly recommend them to anyone.
    - R W.
  • I Contacted Real Plumbers at 8 am this morning to look at my Furnace which was not working. The Person who took my call was very professional and empathetic to my  problem. Within 30 minutes I had technician at my door. The technician was extremely pleasant and knowledgeable. He explained the problem in a way that I could understand. I felt like he went out of his way to fix the issue instead of pressuring me into replacing. I would use this company again! And recommend to anyone in need of Heating or Plumbing Service.
    - Vincent S.
  • When I first called into their office, I got a live operator right away, and very courteous. She listened to my concern, and sent someone out within 3 hours. The technician explained everything to me, and because my husband wasn't here, he gave me a written order of everything that needed to be done. I took a picture of it to my husband, he approved and got the work done. I was very pleased. I referred them to one of my neighbors, and I think they have already used them. My husband was pleased with the pricing. We signed up for a preventative maintenance agreement with them.
    - ricky b.
  • I found them at CostCo. I had to call several times to have that thermostat fixed, and when the guy came out, he didn't have a replacement thermostat. Then nobody would talk to me on the phone about it. I finally got a call from the service manager, after threatening to go back to CostCo, to complain about this subcontractor, he finally sent a man out the next day. He said he would spend his own money to send someone out the next day. What really bothers you, is that while you are on hold, they have these advertizements, and it says that if you are a prime member, which I am, and I signed up for it, then the truck is fully equipped, and it took me 5 days for them to come out. The installation was good, and they were professional, and wore little booties, but when something goes wrong, you can't talk to anybody to get it squared away. When I called them, they said that they couldn't get anyone to come out for a week, and their excuse was that there are other people who didn't have air conditioners. I thought the people who came out were real professional, but they drop the ball when you call in. The service people were great, they know what they are doing. I am signed up for a 10 year guarantee with them, so I am stuck with them.
    - Joseph C.
  • It went well! When I turned on the thermostat, it wouldn't kick on. Didn't know what was wrong with the unit. We never used it in the winter-time, because we have a fireplace. I called them and someone came out within an hour! I was super impressed with that. The guy was so nice. He checked the power to the furnace unit. It didn't have any power. Since it ran on oil, we had the emergency oil heat switched off. To my stupidity, apparently the unit all works together, so turning the switch on for the oil fixed our problem. He knew exactly what was wrong. He didn't charge me anything. He even tested the temp of the fan outside to make sure it was pulling the proper temp into the house. I told him that if I ever needed someone for repair, I'd definitely call them to do it. Also told him I'd give him a good report on Angie's List. Thanks for the great work Precision Engineering!
    - Jennifer V.
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HVAC Contractors in Pomfret

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