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Pressure Washing reviews in Pikesville

  • A
    GRIMEBUSTERS

    Grimebusters had done a great job of putting in Gutter covers for me a few years ago.  When I was looking for  a company to clean and stain my deck last year, their name came up on the search.  Since they had done such a great job for me in the past, I contacted them.  I spoke to Joe and emailed him a few pictures of the deck. He gave me some good advice for what I could do based on the condition of my deck.  Some things came up last year and I was unable to schedule the work, but was determined to get it done this year.  I contacted Joe again and he remembered me.  He came out and did a free estimate for me and looked at the whole house.  He noticed a lot of debris on top of the gutter covers and the mold on the rear and side of the house, and did a more thorough evaluation of my deck.  He left an estimate for me with figures for the house washing, gutter debris cleaning, and deck work along with a color palette to browse so I could choose the color I wanted.  He just told me to call him when I was ready to move forward. There was absolutely  "no pressure" from this gentleman about hurrying to do the work or haggling for prices.  A few days later, I called back to schedule my work.

    On the date of the service, two guys showed up ready to work.  They told me how they were going to proceed and then told me to make sure all my windows and doors were closed so I wouldn't be exposed to the chemicals they were cleaning with.  They covered the patio door leading to the deck very securely.  They went up on the roof to clean the gutter debris and while they were up there, cleaned off the entire roof itself--making sure that debris didn't filter into my gutters once they were cleaned.  They then moved onto power washing the back of the house first, then moved to power washing and cleaning the deck. My backyard is mostly covered by the woods, so there was a lot of debris in the crevices of my deck floor. They scrubbed and cleaned that beautifully.  They then moved onto power washing the side of the house.  When they finished that, they came back to the deck and started using a blower to help dry it quicker.  They left for a bit for a lunch break and to give the deck time to dry.  When they came back, they started to paint the deck. They used a sprayer to do it.  Once they finished, they came to get me so I could look over everything and to make sure I was pleased with their work.  They left the cover on the deck in place while the deck dried, and offered to come back to remove it the next day.  I told them I could handle that part myself.  They also left me with a half a can of paint for the deck they didn't use so I'd have some if I ever needed to touch up something or know what the name of the color I picked in case I lost the name.  They were very professional and friendly and went about their work with literally no disturbance to me as I was working from home that day.

    Again I would recommend this company's work to anyone needing deck work. A couple of my neighbors inquired about them while they were doing my work and I believe they'll be back on my block working on those decks as well.

    - Felicia S.
  • A
    Deck Renewal of Maryland LLC
    Jeff performed some deck maintenance on a rental property.  He arrived on-time to deliver a reasonable quote for the work and was great in communicating with me all options to perform the job.  On the day of the job, he was prompt and performed the work as agreed.  I would definitely contact this company for future maintenance.
    - Remelda D.
  • A
    Mr. Clean Power Washing
    The gentleman was on time then he explain exactly what he was going to and gave me  a estimated time of when he was going to be done. What  I loved about Mr. Clean Power Washing was when he was done , He told me  to take a walk around the house and to make sure that I was satisfied with the work..
    - Dionna G.
  • B
    INDEPENDENCE HOME IMPROVEMENT

    They showed up when they said they would and made little noise. They were polite. They left no mess behind, and they gave me the leftover paint.  I did have to call them back because they didn't paint between the boards, so if the decks were viewed from a certain angle, those areas still looked gray.

    When I showed them the problem, they corrected it.  Of course, I was holding final payment, so that had some bearing too.

    All in all, they did a good job (my upstairs deck has an intricate patterned railing, and they covered it all).  I would recommend them, with the proviso that you check the work closely when they're done.


    - JOAN B.
  • A
    Bonn Group America, LLC
    Update:  As promised, the provider followed up and completed the brickwork on 11/29/14.  The workers did an excellent job of removing, repositioning, and re-grouting the brick.  Mr. Rodolf was professional and very responsive in following through on completing the job.  The company also completed some drywall repair work and bathroom floor grouting and did an excellent job in those areas as well.  I highly recommend Bonn America Group, Inc. and will certainly contact them for future jobs.

    The provider was unable to complete the job of repositioning and re-grouting the brick due to low outdoor temperature; however, the provider has committed to rescheduling to complete the job at no additional cost as soon as the temperature reaches at least 52 degrees.
    - Deborah G.
  • A
    EcoTek Power Wash
    They came and told me that because I had siding that was aluminum and not vinyl, that I could not expect to get it cleaned by power washing. We decided against the job. I very much appreciated their honesty.
    - Jay B S.
  • D
    INDEPENDENCE HOME IMPROVEMENT
    When Don, the owner, first contacted me through the message center, he asked for the deck size and I responded with all the specifications and details of what i was looking for. He informed me of the extra costs that would be involved. I then asked him a clarifying question for the cost given that the deck was only 157 sq ft. We corresponded back and forth a few times to finalize the details of the work to be done. I had to followup a few times as I did not receive a response for the last email I sent. Around the 9th, we set an appointment for Friday 6/13 and accepted the extra costs for the steps and clear waterproof sealing. The workers showed up on Thursday 6/12, a day early, did not let me know they were beginning work, and it was in the pouring rain. I sent another message on 6/14 telling the owner I should not have let the workers start. The owner admitted the date was a mix up on their part. I never met the actual owner who I had spoken to as his son was the one coming out to do the job. The son offered to take $35 off the job and then afterwards gave me a hard time about doing work with the popped nails on the deck stating that he had taken money off the job. The owner's son was also going to do a portion of siding for me (not part of the deal) but said he was in the area all the time and would come back to do that portion of the work (and later tried to charge me more money for extra labor). I then questioned him about the work (pressure washing & sealing) because the deck had been saturated with water before they began work and there were puddles. I questioned him about the cost of the product they used as I could have purchased everything they had used for less money. I communicated that I believed the deck needed another coat of sealing. One of the workers from the manufacture the sealant told me the deck could be wet but should not be applied in the pouring rain and that if it rains shortly after another coat would most likely need to be applied. I felt that the job was rushed (they completed the whole job in a half hour). On 6/17 I had texted Don to ask if he knew when they were coming back and also sent him pictures of spots on the deck where there was beading and spreading of water, reminding him again that the manufacturer of the sealant stated that sometimes a 2nd coat may be necessary. He said he was not coming back to finish the job regarding the popped nails. I reminded him his son had said it wouldn't be a problem to come back to clean the siding as he had told me he was in the area all the time and it would not be a problem. I reminded him today, 7/2, the deck had been cleared of furniture for weeks waiting for him to finish the work and that we'd like to use the deck but do not want to move the furniture back if they need to come back. They said they would possibly be able to come today and I told him that the G-seal manufacturer had told me it may be best to power wash and then seal a couple hours later. The last reply said he would not apply if it was raining. His son then arrived and once again did not tell me they were there. When he did finally knock on my door, he was raising his voice and screaming at me and then blamed it on the machine noise and was upset when I told him that I had been questioning what was going on through communication with his father. The son then refused to finish the job and said it took him an hour and a half to come and I wasn't happy so he was just going to leave. Today I called Don after the situation and he was saying that his customers are usually very happy and that he would not come back to finish the work under any circumstances. He also called me crazy which was extremely inappropriate and unprofessional. If I realized I could have cancelled the deal I would have.

    Addendum: The comments above were summarized incompletely and incorrectly by an Angies list employee  after a call during which I verbally reviewed the issues I had with Don, the contractor. I specifically said I was initiating a complaint but did not want anything publicly written at the time. I was very upset when the Contractor notified  me the review synopsis was already placed on his record. Both the  Angie's' list synopsis of my complaints and the contractor's response are not entirely correct. I can not remove the entire review as synopsized by the Angie's list employee as I would have to restart the complaint process process from the beginning. Angies list has agreed to add this addendum as written by me, the Angies list Groupon purchaser. I am presently still attempting to negotiate a solution with the Contractor in which case this entire review will be edited with only a brief mention of  a "disagreement" and how a successful resolution was reached. If an agreement is not reached, then the Complaint Resolution Process will continue and a longer edited factual review will be written by me and placed at this site on Angies list. Despite any disagreement, and whether a solution is reached between us, I apologize to the Contractor for the premature publication by Angies list of the above incomplete and not completely factual review.


     Review addendum:July 8, 2014
    Please note copy of Contractor's Groupon Angie's list deal below.deal below:
    Here's the Deal:
    $249 for professional deck restoration Valid for up to 200 square feet of decking and railings; extra square footage can be restored for an additional fee Includes power-washing Securing loose nails Applying clear waterproofing sealant
    The Fine Print:
    Deal must be purchased through Angie's List to be eligible for discount
    Service area includes: Carroll, Baltimore County/City, Harford and Anne Arundel Counties
    Not valid for cash back
    Deal cannot be combined with other specials or offers
    Deal cannot be applied to current or past jobs
    For residential service only
    Appointments are to be performed during normal business hours
    Limit one deal per person/household
    All work is weather permitting and may need to be re-scheduled due to inclement weather
    Covers up to 200 square feet of deck. Additional square footage will
    incur additional costs and will be payable at time of service
    Deal does not cover repairs or replacement of decking, spindles, railings, etc. These repairs can be done for an additional cost
    Some service restrictions apply; deck stairs can be cleaned and
    sealed for an additional fee; custom colors, semi-solids, and solid
    sealers can be applied for an additional fee
    Deal does not include stripping of old paint, stains, or varnish
    Water must be on during time of appointment or an additional trip charge will apply

    Extensive final review: July 8, 2014
    As this was my first Angies list Groupon I was not aware that it was refundable within 30 days. Angies employee verified it was in fine print. It was nowhere on description of groupon. If I had known this I
    would have backed out for refund early on upon learning that  the cost of the
    steps was $175.00 extra and the clear sealant was to be sprayed on, not brushed on as  I had expected..The deal is not specific and does not say sprayed on clear sealant. Also was very surprised that the Contractor did not examine the deck first and based all costs including steps on measurements he asked me to make. As I was unaware of the possibility of a
    refund, all I felt I asked is how the Contractor came up with the cost of the
    steps. I discussed this with his son the day he came to do the work and he graciously offered to take $35 off the $175 cost of the steps. At no time did I ask for a refund. I just asked questions as to how the cost of the steps were determined. The deck itself was $157 sq feet, below the 200 sq ft max of the deal.
    Apparently this $35 discount bothered the Contractor and on our second call and each subsequent call I offered to pay the $35.00 Contractor never asked me to do so.

    It is an absolute untruth for the Contractor to state that I asked or expected your son
    to power wash my "house" for free. We were standing on the side of my house while the other worker was apparently doing the work by himself  when I asked Contractor's son (Contractor himself never was on premises)  a simple question. I pointed to a 5-7 ftX1 ft piece of aluminum flashing containing some dark grey vertical streaks and asked if that is removable by power-washing. He said likely but the pressure had to be less to avoid damage. I then asked if this is something they do.
    He was very friendly at that time and said that power
    washing at a lower pressure would likely help. High pressure might
    damage the flashing. My only question, and I was very specific, was "is
    this something you guys do?" He said yes and then offered to do the
    small length of flashing. He never mentioned money or gave an estimate. I would have been happy to pay $20-$25.00
    extra just for this small job, but there was no discussion re: price and
    when the pressure washer was already back in the truck, and I asked him
    about the small length of flashing he volunteered to do (no request for
    money ever made although as above I would have paid a small cost) your
    son said: "I'm sorry I forgot" and he offered (I never requested) to come
    back to do it as "we are in this area often."  Also the Contractor's statement that
    I called to "complain" that he didn't power wash the house is not true.
    I wrote an email and may have called (no record of call) to describe
    what happened and the concerns I had. I factually mentioned the flashing
    as I have described above. There was never a complaint that it wasn't
    done. I never asked for anything free.  I just stated the factual events as above. What started as a
    question and Contractor's son saying he would power-wash this small area of flashing has
    become Contractor's untrue statement that I expected him to power wash my
    house for free. There was nothing other than your son's offer to power-wash a
    short length and stating he would come back. I never argued that he had
    not come back to do this nor have made this an issue of concern until
    you stated incorrectly that I wanted the house power washed for free.
    Totally untrue.

    This was my first Angies list Groupon  purchase and I blame
    Angies list for its lack of prominently placing refund information on
    its Groupon deal. I thought incorrectly this could not be refunded.
    Although admittedly not the Contractor's responsibility, when early on it was clear I
    was not happy, the Contractor could have  suggested that  I ask for a
    refund.

    After discussing my concerns with the Contractor he agreed to apply another coat of G-Seal. This was following me sending him pictures of the areas of the deck where previous brown stain had peeled off demonstrated lack of seal. I had also told him that all my concerns regarding applying G-Seal in the rain were substantiated by the manufacturer. The Contractor stated unequivocally based on a picture alone that the wood areas were rotten and would not accept the seal. If this was so, how does someone who signs for this Groupon know whether the spray on clear sealant would be effective without a deck inspection first. Th son stated that the deck looked Ok and they had sealed many worse decks in the past

    The Contractor's son came to apply the second coat, again unannounced despite the fact we were home. Never did he announce his presence until after spraying water from the power-spray he knocked on the sliding doors from the deck to house and said it was beading and why was he here. He was clearly upset stating he drove 1 1/2 hours to come here . He raised his voice then stated he had to do so to be heard over the power washer. I said that the areas where brown stain had come up (plain wood) were not sealed. The conversation escalated and apparently he had his father the Contractor on the phone and was, despite the promise to apply second coat of sealant, told by him to leave. I begged him to stay and finish the job and apologized (despite my feeling no apology was necessary)

    .During my call to the Contractor (at first unaware his son leaving was upon his instructions) I stated his son  got upset and
    refused to finish the promised reapplication of sealant,  Contractor then asked  what I
    wanted. I said that I want an application of the sealant as the
    original application was not fully effective. I did not ask for a refund
    as I believed Angies list had to approve a refund and didn't believe at
    that time that you would provide a refund. Asking for a refund at that
    point might be used to confirm your incorrect statement that all I
    cared about was cost. My primary concern was always a complete and professional job.

    Regarding showing up a day and completing the powerwashing and sealing of deck and 12 steps and I assume all verticals in less than 30 minutes (my wife a witness and amazed that your son came to seal a deck in the rain. Your conditions did state, "weather permitting." Is weather permitting snow, hurricane, tornado? An average individual would think that power
    washing and the spray application of a clear sealant in a steady and at times
    heavy rainfall, continuous, before, during and for hours after
    application would not be considered appropriate. Again this was verified by G-Seal manufacturer.


    Originally, when I was told by the Contractor he would be at my residence on Friday. His son and another worker  showed up and actually start working without notifying that he
    was onsite. You had asked that I clear the deck of all furniture.  I had already  removed 2 chairs and planned to remove the rest by Friday am. The first evidence of anything unusual or that someone was on premises was our chairs were placed on top of
    the table on the deck. I asked my wife if she had done this as no one
    was on the deck yet. Then I saw the Contractor's son. The pressure washer was already at the deck and connected to water.. I
    questioned doing the work in the rain and he said its not a problem, that the sealant would still work, even in standing water and in steady rain. I asked how long the work would take and  was somewhat surprised
    to hear 20-30 minutes.

    As far as me "ranting," a term the Contractor used, is concerned, when I questioned
    how the cost, especially the steps was determined you went on multiple
    times on multiple conversations regarding your time to come onsite, the
    cost of the pressure washer, insurance, labor for 2 people. I only saw
    the worker accompanying your son actually do the work. Your statement
    may be true, but I do have the right to question this deal given what
    appears to be minimal effort to come to a site the contractor's son originally said he was near all the time. said your are
    around "all the time." My experience in the past for about the same cost
    with just power washing and brown stain was in the $400-550 dollar
    range and took many hours to complete as opposed to the cost of the$249
    groupon deal plus $175 for steps and $400. for stain (which I did not
    have done as I thought it excessive). $824 which is supposedly a deal 3
    years after similar work for much less does not sound like a deal and
    unfortunately I was unaware I could ask for a  refund.


    I went outside myself and  and sprayed water from a hose spray nozzle onto
    the deck. Most areas with brown paint tended to bead up, the verticals better than the deck but all areas
    of wood where paint had peeled off spontaneously or following pressure
    washing, absorbed water immediately. The Contractor stated that  the wood was rotten (based
    on picture I sent, as the Contractor's son never saw the deck dry until the day he
    returned and stormed off and would not return despite my apologizing and
    begging him to return and just finish the additional coat of sealant
    (as had been promised by the Contractor). His son was clearly upset that "I drove
    an hour and a half to get here and felt the deck was adequately sealed.
    He excused his raising his voice stating he was talking over the sound
    of the pressure washer. I was not given such courtesy. Instead,
    apparently since he said he was on the phone with you, you ordered him
    to leave. The whole problem could have been settled by just applying the
    sealant as the power washer was already there and had applied a water
    spray to the deck (no sealant).


    Another concern. Neither during the first visit during the rain nor
    upon return when the Contractor's son stormed off (no pun intended) did we have the
    courtesy of a knock on the door to tell us they were coming onto the
    property. We discovered the presence both times after work had been
    started. The only reason your son knocked on the sliding door to the
    deck on the second visit was after he had applied a water spray onto the
    deck from the power washer and vent over why he was there as the deck
    was adequately sealed, my comments regarding the non stained areas not
    withstanding.


    On the initial visit despite reminding the Contractor's son about the popped
    nails (part of the deal), they were not taken care of and when I had
    forgotten that I reminded him of the nails (see email documentation)the Contractor
    "ranted" as to how I should have reminded him and pointed them out. The deal promised to fix popped nails, yet I had
    show the Contractor the nails or remind him?! It would have been reasonable to fix
    any popped nails the Contractor saw and then ask me to look at the deck before he
    left the premises. I sent him pictures with evidence of the popped
    nails, as well as spreading water in non brown stained areas.

    If in fact the deck wood is "rotten" as the Contractor suggested  and the sealant wouldn't
    work well, it appears the Contractor was saying that the sealant would not have worked had the
    brown stain never been applied and his clear sealant applied just to wood.
    Clearly, as per the manufacturer of G Seal, the conditions during which
    it was applied was far less than optimum (standing water and rain
    following application)and even in good conditions a second coat may be
    necessary. I am  am sorry if the Contractor felt put down by
    my contacting the manufacturer, but every concern I stated in my
    original email regarding application in the rain was substantiated by
    the manufacturer.

    On multiple occasions the Contractor tried to minimize my concerns/complaints
    by stating how great a reputation he had  and how few complaints he had received. I
    can only compare apples to apples and oranges to oranges meaning the deck restoration Groupon deal.  I found only 5 reviews for this particular deck maintenance since April 2014. One was graded  A across the board and
    had paid you for considerable extra work which they were satisfied with.
    My F should not have been listed as an F across the Board but was
    Angies list's fault as it was not to have been entered as a review or
    evaluation at the time. The revised grading is related to this review.


    One Grade  B was  withdrew and asked for a refund. From this review I
    assume it was for the same deal as cost was $249. You or your son
    (implication was you) showed up on time, explained the "Deal" and at that
    time the person decided not to go ahead and asked for a refund. I see
    no complaints so I assume a refund was given. The Contractor often mentioned to me
    how he had  to consider the length of time for the trip and everything
    else and justified  asking for me to pre-measure my deck and for him
    to give an additional price based upon my measurements site unseen
    (including condition of deck). I wonder why the Contractor could go to this Groupon purchaser onsite and  describe the deal, apparently discuss options, I assume inspect the deck and the leave without the job. 
    The list  list of Groupon conditions states areas that were acceptable for the Contractor to
    travel to complete the work.

     We did not contract directly with the Contractor originally, only based on the "deal" and the xtras as per the list.
    If I am in fact reviewing above a groupon puchaser who bought the same deal, why didn't the contractor come on site first to see the deck . Instead i was asked to  measure my own deck and without an
    initial deck inspection or onsite visit first, as the Contractor stated he could not afford an initial visit based on the great groupon discount. Nevertheless,  it appears the Contractor  made an onsite visit to the same deal
    subscriber and then even left without the job or money for the visit. I
    was never given this courtesy although, at least an onsite evaluation of
    the deck is what I expected. If the Contractor had inspected the deck and told me
    the areas where stain came up seem to be rotten and the seal might not
    work I would have immediately backed out. Many of these concerns should
    have been listed in the original "Fine Print" Contractor requirements. Just because the Contractor believed the deal
    was so inexpensive that he couldn't afford an onsite inspection, I believe
    most individuals do expect that the contractor see the deck first. It is
    not fair or ethical to expect someone to pay for a "rotten deck"
    preservation that may not seal well with the sealant being used and therefore can not be preserved.
    There is no way the Contractor's son could have determined
    the condition of the deck properly in a rainstorm. If he could in such
    conditions the question of a rotting deck was never addressed. In fact
    the opposite occurred. I asked his son about the condition of my deck.
    He said it looked pretty good and that he has done much worse. Even
    stated in relation to this particular conversation, "you should see some
    of the decks we've done." I did not ask if they were successfully
    sealed. I assumed they all were. For the Contractor to subsequently say the non
    stained part was rotten and wouldn't seal is speculation and if true I
    should have had this knowledge, based upon direct inspection, before any work was done.


    The other 2 Groupon deck restoration purchasers were not so complementary and one implied problems
    with communication and both some concerns re: punctuality and
    responsiveness which frankly I had little problem with.



    To end this long  narrative let me say that if not for the Contractor
    calling me "crazy" during our last telephone conversation I would not have contacted
    Angies's list at the time I did. The last time we talked the Contractor said  said he
    would not return to apply another coat of sealant but agreed to come out to my
    house (?1 1/2 hrs) to knock in popped nails. I asked the Contractor  to apologize
    for using the word "crazy" as uncalled for in any situation. He then apologized.The Contractor  took
    offense to me apparently using the term "liar." I do not remember the
    context , but I did apologize for the use of this word. Instead I should
    have said that Contractor  (or his son) were not being truthful as I have stated
    in detail above.


    There was discussion of a "deal" that, if in fact, I verify my
    complaint was already (unknown to me) placed publicly by Angies list and the Contractor's response was appropriate that the would come over and knock the nails in, and not
    apply a second coat of sealant which I still believe is necessary to
    seal the multiple areas of deck where stain had previously peeled off or
    were peeled of by the power wash.


    Based on the untrue assertions in the Contractor's response, I can not accept
    any deal regarding just popped nails.. I do in part blame Angies' list for publishing the evaluation when
    I originally said I do not want to enter an evaluation or review, but
    just initiate the complaint process. If I had known they were going to
    enter it publicly I would have either held off or asked to edit the
    summary they created prior to publicizing.

    The nails were never a major issue in my mind, but used only to
    demonstrate that the Contractor did not finish the job and had to return anyway.
    Again, he initially blamed me for not reminding his son or pointing out the
    popped nails (over 30). I then documented that I had told him and, I
    guess he forgot or possibly wanted to get out of the rain. This was
    following the 30 minutes to power wash an 10X16 ft. deck 10 feet off the
    ground with 12 steps followed by application to the same area of clear
    sealant in the middle of a prolonged steady rain. I believe my concern
    as expressed in the Angies list email was appropriate and remains so.


    Therefore I informed the contractor  not worry about the nails. I would not require him to
    make a trip just to knock in the nails. I can do this myself.
    Nevertheless, given the untrue statements (by Contractor or son,) the only solution other than
    proceeding with Complaint Resolution is for him to either agree to
    refund all funds or come to my house and apply another full coat of
    sealant during a time when the deck is dry and no rain expected for 1
    hr.
    I sent a copy of this potential review as well as 2 reminders with 3 day notice to accept or reject my request to seal the deck. No further word was heard from the Contractor therefore leading to pursuance of the Angie's list Complaint Resolution Process. I also stated I would be happy to return the $35 the Contractor's son deducted from cost of working on the steps.


    Also, given that my simple initial question re: power washing
    effectiveness on aluminum flashing somehow led the Contractor and/or his son to believe that I expected free house power washing, I state definitively that I never at any time asked that my "house" be power washed and certainly never asked that my house or any small part of it be Powerwashed for free.

    Let me finish by stating the Contractor is a General Contractor with a generally good reputation and good evaluations ave for a number of individuals, like myself, who signed up for the deck preservation Groupon. This appears (speculation) to be a very small part of the Contractor's business and for some reason has been problematic at times. I do not believe the Contractor has added enough detail o the Fine Print of the Groupon. I suggest the following was minimally necessary:

    1) deck must be examined first to determine whether the spray on sealant is appropriate for the condition of the deck. This is the Contractor's responsibility, not the purchaser.
    2)Contractor must measure the deck and any steps that would add to price. Not the purchaser's responsibility. If this is the only manner Contractor can provide Groupon price Fine Print must say that there will be no preliminary inspection additional estimate visit and the purchser will have to provide measurements to the Contrcator
    3)Suggest that rather than come up with a cost for steps that Contractor can't or won't explain, list a cost per step in advance as I have seen written by a Power-washing company offering a similar Angies list Groupon.
    4) Clarify what is meant by inclement weather that may lead to cancelled appointment. Based on my experience, apparently it is not rainfall.
    5) Specifically state that clear sealant is a spray-on clear sealant and not brush on.


    Not in fine print but must:

    1) When making appointment ask if someone will be home and notify purchaser of arrival onsite prior to bringing out equipment. If this is not verified in advance, courtesy would involve knocking on door or ringing bell to notify presence prior to starting work. If no one is home it then may be reasonabe to proceed.




    - bernard k.
  • B
    INDEPENDENCE HOME IMPROVEMENT
    There were some initial issues, the owner thought the my deck had been completed, but there was not any evidence that anyone had done any work on my deck.  After a couple of telephone conversations the owner performed a site visit and was surprised that the work had not been done.  He apologized and the work was finally done, the final job was very good, but trying to convince the owner that work had not been done was annoying.
    - Lamont N.
  • A
    City Clean Inc
    First time i ever had the house done so wasn't sure what to expect. I thought they missed quite a few places, but they came out and redid some places and explained why they couldnt do the others. The explanation was logical and acceptable
    - Laurie R.
  • A
    City Clean Inc
    Tim Brassell and his helper Ben Miller arrived promptly and immediately began spraying the roof. On several occasions I asked questions about the procedure. In a very professinal manner they each explained in detail their function. It was comforting to know how well informed these two young men are. I personnaly felt that they are so good at their job,I immediately contacted my roofer to recommend them to him. The roof looks fabulous.
    - Stuart H.
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