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Lawn Mower Repair reviews in Phoenix

Real People ~ Real Reviews ~ Real Results

  • This was my first experience with Mower Master because my previous mower service provider was not available. I took the recommendation of my neighbor and I’m glad I did. The appointment was scheduled at my convenience. Plus all of the work for this annual tune-up was done at my home. I less than 2 hours the job was completed and the mower never left my house. It’s only been just recently when I used my riding mower for the first time after the repair that realized how good I job was done. The mower feels like new. The motor starts on the first try and it handles so much better. Thank you so much for a job well done. I will recommend Mower Master to my friends.
    - John E.
  • It did not go. They scheduled an appointment a week out and then cancelled completely saying it was too far to drive. This after I specifically asked if I was in their service area when I scheduled the appointment. Everything I read about this company gave me high hopes and I was excited to be able to use them and give them business. Now though, VERY DISAPPOINTED.
    - Davison D.
  • I have historically used a large local service provider for this type of work.  They are reliable, but very expensive.  I decided to try another provider and found Jack's name on the internet.  I called the store to explain what I needed.  For the snow blower I was told they may be able to clean the carburetor, or, worst case scenario would be that I need a new carburetor.  I asked what it would cost if they needed to replace the carburetor and I was told it would cost roughly $60.  I asked what it would cost to have my riding mower serviced and was quoted $159.  I asked what that included, and was told it includes changing the spark plug, replacing the fuel and air filters, etc., etc.  I told them to pick up my equipment which they did on 5/20/14.  Jack's has a website you can use to monitor the progress of the work.  They called me a week later and told me the snow blower needed a new carb and it would cost $210.  I asked how it went from $60 to $210.  I was told that the $60 was only the cost of the new carb, and the labor is extra.  I was also told that they thought they could fix the carb and tried, but it didn't work - so that resulted in extra labor.  I also noticed on line that I was being charged $159 for the tune-up on the mower, plus there were separate charges for the spark plug, filters, etc.  I told the representative from Jack's I was quoted $159 for the tune-up, and he replied that the $159 is for the labor only - all parts are extra.  I told them I felt like the victim of a bait and switch - they lowered the snow blower bill by about $30.  The other repairs on the mower were originally estimated to be completed by 6/3/14.  On 6/3/14 I looked on line and saw that a part was back ordered, and the estimated completion date was moved to roughly 6/19/14.  On 6/19/14 the estimated date was moved to July 3rd.  I called to see what the problem was, and I was told that a bracket assembly was on back order from the factory through their supplier - and it would not be available for several weeks.  I asked if they had checked with any other suppliers and was told that they use one supplier for these parts.  I called the original provider I previously used, and they had the part in stock - retail cost - $74 (remember - I said they are expensive).  Jack's had the part listed for $114 on my repair estimate.  I purchased the part myself and drove it to Jack's so they could complete the repairs and save two weeks.  Jack's completed the repairs several days later and delivered the equipment to my home.  The company I used prior to Jack's is expensive - they are a large company (as is Jack's).  However, every quote I have ever received from them has been accurate.  My problem in this situation was that I feel I was not given complete information when I was quoted prices for the work.  I complained about this twice, and was given a nominal price reduction (but still, roughly $130 more than I was quoted).  Also, rather than make a simple call to another supplier to find the needed part, they were willing to let the mower sit for an additional two weeks.  Finally, based on the one part I mentioned above, I feel the price they were going to charge me was excessive.
    - William F.
  • Our chain saw wouldn't start.  Thought it might be the fuse but we couldn't get the fuse out to replace it.  Took it to Hammond's.  He figured out what the problem was (was not the fuse) and fixed it.  He took about 1 week.  Great old garage environment - no fluff.
    - Beth M.
  • unknown
    - STEPHEN W.
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Lawn Mower Repair Shops in Phoenix

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