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Septic Tank Cleaning reviews in Pasadena

  • F
    Duncan's Septic & Backhoe Service, LLC
    Called at 7:05am, Friday 8/5/16: no live answering; left a voicemail with my phone number. (They advertise hours of operation as 7am to 5pm) Called at 7:35am - no live answer Called at 9am - left second voicemail "please let me know if you're able to help me; I see you have great reviews on Angie's List, but if you can't help be I need to keep looking." Called at 11am - no live answer By noon it became apparent to be that that nobody from Duncan Excavating was going to return my call. I did some additional searching and called Robert Beall and Associates; who answered immediately with a very pleasant live receptionist, and within 1-1/2 hours sent one of the owner's sons over to diagnose the problem. Based on his visit and diagnosis I now have confidence that we can use my plumbing over the weekend; with further diagnosis of my system to occur early next week. As glad as I am to have called Robert Beall and Associates; I'm quite annoyed that Duncan Excavating still (7pm in the evening) hasn't had the professional courtesy to call me back after leaving two messages. Very unprofessional and discourteous business if you ask me.
    - Bill E.
  • A
    Home Land Septic Consulting
    Jon from Home Land Septic Consulting did an excellent job. He had to do some minor digging in the yard, but made sure to cut out the grass in a manner that made it easy for him to replace at the end of his inspection. He also did a very thorough inspection and discovered that the existing septic was leaking. He spent a long time trying to find the absorption area but was unable to find it at the end. He also found an unused septic tank buried deeply in the front yard but not filled in. He potentially saved me thousands of dollars by identifying it so it could be filled in before I buy the home. Jon was very professional and courteous and spent a good amount of time explaining well and septic systems to me since I've never had them before and this was my first home. He and Home Land gave outstanding service!
    - Daniel S.
  • A
    Duncan's Septic & Backhoe Service, LLC
    We purchased a home owned by a bank and Duncan replaced the broken septic that the bank paid for. They did a wonderful job and we are very satisfied in his work!! He even leveled my yard out when he was finished and put my fence back up after the job was done. We have recomended them to friends and will use them again in the future if needed. Also the lady who answers the phone and emails is very informative and always did what she could to help answer all my questions I had.
    - Carl S.
  • A
    Duncan's Septic & Backhoe Service, LLC
    Duncan's Septic was very professional and actually charged me less than the original quote since the work needed was less. I am very happy with this company and would recommend them to anyone.
    - Scott S.
  • F
    Home Land Septic Consulting
    We are selling our house and the buyers used this company to
    complete their septic inspection. The company dug up our yard to complete their
    inspection and left a huge mound of dirt where they dug. I called and asked
    them to come back out and fix it and the women on the phone was so terribly
    rude to me and extremely unprofessional. She told me that I was being difficult
    and I am lucky their company didn't have to use a back hoe. Then I asked her to
    put all of her comments in writing and she again told me I was difficult. In
    turn, she did send me an email, but she was very nice in the email. I
    am sure she knows better than to be rude in writing, as I would have definitely
    posted for all to see here on the site.
    We later received the report from the buyers and it appears
    that the company did a very thorough inspection. However, the company needs to
    re-evaluate their customer service.
    - Jessica C.
  • A
    Duncan's Septic & Backhoe Service, LLC
    Duncan's did a great job!  They showed up on time (15 minutes early actually) and got right to work.  They even gave me some helpful tips on how I can care for the system until my next service.  The only problem I had was a broken down truck on the original service date but they contacted me promptly and rescheduled the service.  Excellent job over all.
    - David C.
  • D
    Beltway Septic Cleaning
    They pumped out the water but left the sludge.  The next company that came  11/20/14 said that it should have been cleared of sludge when pumped the first time.  The money was not well spent. Very disappointed in  Beltway's service.
    - Susanne D.
  • A
    GLOBE SANITATION
    I've been using this company for several years now. They are a family based company. They do great work and their pricing is good. There's not much to it...you call and talk to the owner Kathy and she sets up an appointment for you. They pump the septic and leave. However, what puts them above the rest is that they are very responsive and have great customer service.
    - Dea J.
  • A
    Duncan's Septic & Backhoe Service, LLC
    Duncan Septic is the Best! They were very punctual, professional, patient and quick! They made sure the tenant had the aerator working, explained the best septic treatments to use and answered all of our questions. The phone receptionist was very helpful and able to schedule the service quickly. Before I chose Duncan, I had emailed them to ask questions and they were very quick in their response back to me and they shared all septic service procedures from A-Z. I really appreciated that! Thanks Duncan!
    - debbie e.
  • F
    A-1 Septic Service
    They came to pump out and they said they did pump out. Come to find out, whatever they pumped out was not our septic system. Apparently they did this also to the people that lived here prior to us because they left us information on where we could get a pump out. Apparently they had been pumping out at this address for years and did not have the correct pump out because we had to have someone come in and find our pump out. That is how we discovered they were not actually pumping out for us. They were charging us and the prior residents. The pump out was hidden and grass was growing over it so we had to have someone come in and find that for us. They charged us and we paid because we never had a septic system before. Then we started having issues and called another company. They said it was full to capacity and they didn't know when it had been pumped out.
    - Joanna K.
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Septic Tank Services in Pasadena

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