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Explore Our Solution Center for Helpful Basement Waterproofer Articles

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6 Questions to Ask a Basement Waterproofing Contractor

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What to Expect with Basement Waterproofing

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Basement Waterproofing reviews in Pasadena

  • A
    The folks at AA Action were very professional and knowledgeable. They suggested a practical solution for water intrusion and mold remediation at a reasonable price for the job. They went the extra mile to be helpful and were very responsive to my questions. I'm glad I found them on Angie's List.
    - Glenna S.
  • F
    The worst experience is their phone staff, especially the guy "Zach" or something. They kept bullying us to have both owners out - when I explained that wasn't going to happen -they kept calling. The guy who came out was nice, but never gave us an estimate. Was supposed to send and never arrived...They wanted someone to come out with a better estimate - and then wanted a time window. Finally I had to block them from my caller list - first time I've ever done that. I knew from the way they were on the phone, I'd never do business with them. Such poor business practices - unbelievable. They must be desperate for work to harass the customers - but I'm not sure it works for them. My advise - send your staff to Disney customer service training. Amber was nice... but the follow up guy needs some help.....
    - Laura A.
  • A
    Myriad is a really good company.  We have done a lot of work with them and have never once been disappointed.  Their pricing is extremely good, the work is always beyond satisfactory and the workers are conscientious and have great attitudes.  Our most recent experience was with Bill Ott.  We had him do work previously through Myriad that we did not have the tools or expertise to do and i liked his attitude and how he always found the best and most efficient way to do a job, plus he gave me advice on how i could do the projects i was working on in the most logical manner.  This time we had him for 3 of the 7 hours we purchased and he completed everything on my list with 15 minutes to spare.  He is amazingly efficient with time, his work is clean and complete and looks great!  i would never hesitate to use Myriad and recently always try to get Bill.  A great company.
    - debbie s.
  • F
    I called this company to see if they could come out and do a sump pump maintenance and battery check. I got the run around from Nelson whom I spoke to on the phone. I got the impression that he REALLY wanted to sell me a new sump pump, which I don't need.  I told him that there were other companies that do a sump pump maintenance and battery check.  He then stated that he would be able to get someone out to my house and check the pump and battery, but if it didn't work 10 minutes after his employee left, he wouldn't be able to do anything about it. He reluctantly agreed to schedule a "maintenance" for me, but would not do it on a Monday, which is the only day I have off from work.  He stated that he could set up an appointment for me for Monday, but if an existing customer were to call for service, then he would have to bump me to another day (in other words, he would have to reschedule me). So much for customer service. Why would you say that to someone who is a potential customer? So I get the impression that if you don't spend lots of money with this company or if you are not an existing customer, they don't want to have anything to do with you.  Or at least Nelson doesn't.  I told him how about me looking for another company to do this and I hung up on him.
    - Teresa R.
  • A

    As a result of heavy rains in the last week of April I found water in my basement.  After doing some research on Angie's list, I contacted Budget Waterproofing.  They were highly rated not only by Angie's list but also by the Better Business Bureau.  Bill came out within 24 hours of my call to provide me an estimate.  He explained what they did and what they didn't do.  Since I had a finished basement I was informed that they would remove the drywall but I would be responsible for having drywall reinstalled.  I was glad that this information was given to me upfront.  The repair was scheduled for a week later, could have happened sooner but my schedule didn't allow for that.  On the appointed day Robby and Mark showed up, on time, to perform the work.  One of my concerns was the smoothness of the repair to the concrete floor, because I would have to re-lay laminate flooring over the repair,  that needed to be opened up.  Robby assured me it would be smooth.  They went about their work and cut out the drywall in such a way that I will be able to reuse most of it.  The floor was left as smooth as when they started.  Robby provided me with instructions on how soon I can reinstall the insulation, drywall and the flooring.

    I am very pleased with the work.

    - Ronald M.
  • A
    I knew what to expect from talking to the owner of the company, Steve Norfolk, and reading reviews of this type of work on Angie's list. It was going to be a messy and noisy job, and it was. However, the noise wasn't as bad as I expected from the jack hammering of the concrete floor and drilling into the walls. The two men who did the installation were very good about cleaning up the work area at the end of the day and when the job was completed. They were also very polite and answered any questions I had as the job went along. I was very satisfied with the way the basement looked when the job was completed. Steve's wife Mary was great too, when I asked for an owner's manual for the sump pump and battery backup, she immediately put the papers in the mail. The reason it took so long for me to finally write a review is that I was waiting for hurricane season to end, hoping to see how the system worked in a big storm. It figures that it was a quiet hurricane season! However, we did have 6 inches of rain over a two day period in October and the basement was totally dry.
    - Dawn P.
  • A
    We have used this company in the past and have always been exceptionally happy. Our rental property recently started to take in water in several areas to the point that we could no longer "patch" the areas. We called Worldwide and spoke with Summer who is always a pleasure to speak with. She immediately knew who I was since I had built such a great relationship with them over the last few years. She set up with Mike to come out and look at the problem. I love that he is not a " Sales guy". He actually does a lot of the larger structural and commercial jobs. He took some measurements and talked with me over different options. He found a large crack outside and asked if he could some remove some drywall on the inside. To my surprise we had a HUGE, and I mean HUGE crack in the wall. He right away got in touch with the engineer to come out and look at. His advise was the same as what Mike prepped me for. Once the drywall was all removed that same night we had an even bigger surprise. We needed I Beams to stabilize the wall. While this was discouraging since it is a rental property I knew I was in good hands. The Engineer works for many waterproofing firms and when he left and shook my hand he said " You have the best in the business". I  was so impressed. Anyway, long story short after a new french drain in the basement that works great and the beams, we also chose to replace the badly cracked sidewalks and rear patio and boy does it look beautiful. I am so beyond pleased with the quality of work this company performs and the Great office staff. I couldn't be more impressed with this honest company.
    - Carol A.
  • A
    Working with this company helped to make a bad situation bearable.  We thought we had a small amount of water seepage at our rental property and it turned out we had significant water AND hazardous mold growth. All of this within days of our tenants hoping to take occupancy of the unit.  Budget waterproofing was able to provide me with an estimate within 24 hours of my call and begin work the following day.  The crew arrived early to the work site (such a great surprise) and finished within the allotted time frame.
    The house was left clean and 100% mold free.  His work is guaranteed so we feel great knowing our current and future tenants will never have to deal with this again.
    - nirvana s.
  • A
    I purchased this deal for my parents and was not present for the inspection.  What I can say is that my mother is typically difficult to please and typically "knows" the answers.  In this case she had no complaints or criticisms with regards to this company.  She actually stated she was in agreement with several of their recommendations.  No work has been scheduled as of yet but she indicated she would call the company back in for the next steps. I would also not hesitate to call them into my home if a need arises.
    - Anne M.
  • A
    Our property had several sidewalk cracks and foundation cracks which were allowing water
     to leak into the lower level apartment.
    MJ quickly located and identified these problem areas to include 2 drainage area issues where the water would flood around the foundation from the defective rain gutter discharge spouts.   Because they weren't draining properly away from the house, our basement was taking on water.
    MJ services caulked and sealed cracks inside and out, and repaired/replaced and redirected all gutter down spouts.
    The service technician was very polite and addressed all our questions and concerns, while explaining problems that existed. He took into consideration our ideas and was very willing to work with us. Work was completed in record time and best of all.... We haven't had one leak since MJ completed their basement water proofing services. The exterior is in better shape and appearance then how they found it.  The service men even tightened my fence gate at no charge! Thank you!

    - debbie e.
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Waterproofing Contractors in Pasadena

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