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Furniture reviews in Oxon Hill

  • A
    I contact Rick with photos of my chairs asking if it was possible since the black was so severe and he quoted me back and set up time to pick up my chairs.  He had about 1000 stain samples to go through to match my other pieces and when it wasn't a match he asked if could take the draw and match it at the shop.  My husband was doubted that he could do it and have them look perfect. 
    Fast forward 7 wks and they arrived and they are STUNNING! i don't mean they look nice, I mean they look STUNNING!  My husband was stunned by how insanely good they look.  
    I would highly recommend Refinishing Express!
    - Elizabeth M.
  • D
    Furniture broken.  Telephoned Warranty Department to report the item.  Regency is not honoring the 5 year warranty they sold me at the time of purchase.  Many calls to the company only resulted in the company asking me to pay a technician to come out to take a look before they can make a decision to repair.  Is it legal to sell warranties to customers and not come out to repair damage reported.?
    - Veronica B.
  • F
    The warranty did come in the mail on October 26; it included a message to keep the Protection Plan for my records.  I studied this warranty and it does cover damage beyond the original manufacturer’s warranty.  I went to the address listed on the warranty.  It is the same location and number I have been calling all along.  I was greeted by a young woman who took one look at the warranty papers and said we don’t do business with that company anymore.  I asked if I can talk with someone in the warranty department.  I was told that I cannot walk in but should call in the claim at the 800 number.  A receptionist asked to look at the paperwork and she said; so what’s wrong?  I told her and had pictures.  She said it does not cover that.  I did not want to go on with the conversation so she called Shannon in the warranty department.  She turns to me and said your manufacturer’s warranty has expired.  I now see you have an extended 5 year warranty so you may email your pictures to Shannon and she will get back with you.  I sent an email with pictures attached to pictures7900@gmail.com.   (Attention Shannon Henson.) I called again on Saturday evening November 3th to speak with Shannon, Sherrie says she is not in and that she feels that Shannon has the information and will get back to me.  My problem is how I know I am not talking to Shannon all along.  The staff does not act like they know what a 5 year warranty plan is.  One employee suggested that I under the section that applies and show it to her. Mid Atlantic Protection Plan is not honoring the warranty that they sold me.
    - Veronica B.
  • A
    unknown
    - Judith B.
  • A
    Excellent always did a good job.
    - DOROTHY H.
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Custom Furniture Makers in Oxon Hill

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