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Piano Tuning reviews in Owings Mills

  • D
    The bottom line is that they have no respect for anyone else's time. I was told my piano would be delivered on a specific date and I took the day off to be here. When I called the day before to confirm the time, I was told someone would call me back. Nobody did. When I called again the folloiwng day I was told the piano was still at the refinishers and sorry they forgot to call me. I was FURIOUS. When I complained to them by email, they did not respond at all. Finally after having the piano for nearly 2 months they delivered it, but two of the keys were still chipped, the lyre wasn't properly prepared be replaced, and there were a number little chips in the wood that hadn't been covered or addressed by them. I was told they would call me to schedule a tuning within the next two days. Nobody called. I called them. Finally a week later Phil came back--two hours later than he had originally said but he did at least call to say he'd be late, and found a few other things he needed to come back for again. He scheduled for Monday at noon (That is today). At 12:45 nobody was here. I called them again. Oh, he was at another place and forgot to call me. Again. He finally arrived at about 2pm, unapologetic as always. The work that was done on the piano looks fine, though the $2500 price tag seemed a bit much for fixing some veneer---however, as I could not very well get a second opinion, I have nothing to compare it with. For the service I got, however, it was definitely not worth the price.
    - Jonas S.
  • A
    This is not the first time we have used Buzz Grimes. I received an email reminding me that it had been a year since our last tuning and asking if we would like to schedule another one? I said that I am working and can only do it in the late afternoons or weekends. He offered to come the next Saturday. He came on time. Got right to work. And when he's finished to be sure it sounds great, he plays for a few minutes, and it's wonderful. It music that he has written himself and it's absolutely lovely. He has also offered to contact someone where we bought our piano to have them come out and look at a problem with the finish.
    - JENNIFER G.
  • A
    Jonathan is a consummate professional and incredibly skilled at what he does. I would recommend his services to anyone with a piano that needs tuning or a little more TLC.
    - Harry K.
  • A
    unknown
    - Jessica L.
  • A
    unknown
    - josh d.
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Piano Tuners in Owings Mills

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