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Sports & Recreational reviews in Ocean City

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  • purchased a new Hurricane from North Bay Marine. After the purchase they continued to show the boat as available for purchase for several months. After calling them about boat remaining outside and lists for sale on their website, the immediately brought the boat inside and stored it. Upon picking up the new boat, I notice they did not receive any owners docs. They told me to go online and download everything and then gave me the wrong model numbers for the products. I also notices several several items that needed fixed during the delivery. The main one being the stereo having a high pitched noise when the engine was running. They said to bring the boat back in and they would fix it. I dropped the boat off for its initial service as well as to repair the damaged or not working items. After having my boat for over 2 weeks, the only work done was an oil change. All the other items remained broken. They sent a technician out to look at the boat and he was able to fix the high pitch noise coming from the stereo but then sub woofer stopped working. They returned and fixed the sub woofer but then the high pitch sound returned. This is the first summer with my new boat and I have not been able to really enjoy it due to multiple issues that have still not been fixed on the boat. I would never do business with this company. I have talked to other locals in the Ocean City and Delware area and they too said to avoid North Bay.
    - Wesley D.
  • We spoke with Randy in August to remove old pilings and old boat lifts and install a new boat lift with 3 catwalks on risers on one side so that we could launch our kayaks. As he said he was busy during the season and we were not in a hurry, they agreed to complete the work in October. We had bought a new dock ladder we were going to install ourselves but when Randy saw it, he told us that it was too short for our dock and advised us to send it back and he would install a new ladder for us when he put in the boat lift.  We thought he was throwing that in as part of the whole project.
    During installation, they were unable to remove one piling. We were charged $525 for removing 3 pilings but only credited $50 for the piling that they were unable to remove. We had to call and ask them to adjust that accordingly. We were then told that it would be better to have 2 risers on one side and 1 riser on the other. We took their word for it and allowed the change in work order. Come summer when we purchased our new boat, they told us to call them and they would be there to balance the lift with the boat. We called the week prior and told them the date and approximate time when we were picking up the boat. They told us it would be no problem, they have people in the area and someone could be right over on a moment's notice. So we called on our way to picking up the boat and then we called after we took possession. Suddenly everyone was too busy and they became very rude making us feel like we putting them out. We were stuck out on the water waiting for over 2 hours and since it was a brand new boat and we had no way to dock it otherwise.
    Meanwhile, they came and installed the dock ladder and they charged us both for the ladder and the installation even though it was clear that we were prepared to install our own ladder and only let them do it because we thought they were throwing it in as part of the project.
    After putting the boat on the lift, we immediately realized that the catwalk that they moved to the far side of the boat was unusable because we could not access it from the dock and it was too low to be accessed from the boat. We called and asked them to make it the same height as the other catwalks. They were too busy at the time, could we wait until mid-June. Called back mid-June, they completely forget. Yes, they would put in a riser for an extra $195. Since the original work order called for all 3 catwalks to be on risers and we were never credited for the 3rd riser that they did not install, we could not understand why we should be charged again for something we already paid for.  
    - Nancy D.
  • The water is an integral part of life for those who live in Ocean City, MD. In the spring, everyone is anxious to get their boat on the water. I sadly discovered that I needed to get the carburetor cleaned. I took the boat to Harbor Marine. The owner said they would be happy to perform the service, estimating the cost of the job at $180 and time to complete the work at one week. A week passed with no call from the shop, no surprises there. But after a week and a half and being anxious to get on the water, I called the shop to find out the status of the work. I was shocked to find out the work had been complete for several days - strike one - and that more work had to be performed at a total cost of $485 - strike two! The owner explained the engine needed - and they had replaced - the impeller and water pump - in addition to cleaning the carburetor. I was angry that the total bill was so much higher than the original estimate and that the shop had not called to discuss the additional repairs and obtain my authorization. Regardless, I picked up the boat and paid the bill. The following day, I put the boat in the water and was furious to find the engine running incredibly rough and that the boat wouldn't even plane out before engine alarms starting sounding. It wasn't very far, but I limped back to the boat landing and trailered the boat. I returned to the shop and explained the situation. The owner said he'd take care of it for free, but not before he tried to tell me I probably needed another $50 fuel filter... plus the installation labor of course. I explicitly requested I be called if there were any other parts or labor required, beyond investigating and fixing the source of the original, faulty repair. Two more weeks passed before I had to again call them to find the status of the work. I was then told, the thermostat on the engine needed to be replaced and that they had already ordered the part. I was angry again, that I had to call them first and that they already had plans in motion to do work I had not authorized. I was told the cost of the part was $30 and that the labor to do the work would be $100. I told them not to do the work - that I would replace the thermostat myself - a very straight forward and easy operation. I returned to pick up the boat, only to find the it full of water from a heavy rainstorm. The plugs had been left in place by the shop, not allowing the water to drain. The water was less than an inch from covering the battery. In addition, the shop had not fully reassembled the engine and those parts were floating in the water! Strike three!! I replaced the thermostat and put the boat in the water only to find the problems still existed. I took the boat to a second shop, who looked it over and confirmed one cylinder was not firing. I returned to Harbor Marine, only to be told by the owner that the carburetor needed to be replaced - without even looking at the boat!
    - Margaret M.
  • No complaints with the quality of, or time for, service. I will be continuing the relationship with them.
    - Stephen P.
  •   I was worried about the shaft getting back from the machine shop. The next morning the travel lift was putting us back in the water.
    - Bette H.
  • The work never happened!
    - Carol F.
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Sports Stores in Ocean City

Companies below are listed in alphabetical order.

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