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Water And Smoke Damage reviews in North Potomac

Real People ~ Real Reviews ~ Real Results

  • My area is now completely fresh, clean, dry and restored to its original condition. I couldn't be more satisfied or relieved. Mike was great to work with. He explained every step in the process and was both professional and personable. He went out of his way to make sure things were done right and even re-lit the pilot light on my water heater so I wouldn't have to call my plumber back.
    - Beverly S.
  • We were extremely pleased with the entire process and how well it went despite the size of the job. There were some delays that were not in his control (sub-contractors not showing up on time but did show up) but he handled them in a professional and urgent way and ultimately did not cause the job to run over. Quality and control really stood out to use because his level of quality and expectation of each stage was much higher then you would see from most in this industry. This was especially important because much of the project changed/evolved through out due to wanting upgrades with cabinets and appliances that needed to be replaced through out. Pricing was fair and right in line with 2 other bids we received for the job (Of course it went over because of the upgrades and changes we requested outside of the original estimate). Overall the entire job turned out great and I would and will use Frank and his company for future work. I would highly recommend him and his business to anyone looking for renovations and/or upgrades to their home, I was skeptical due to some of the reviews listed but very happy I focused on the overall consensus of Ruxton.
    - Dasan H.
  • Dave and his crew responded fast with a good and fair price.
    His crew worked through the weekend to get the basement clean and dry.
    Everything is ready for my rebuild contractor to start the reconstruction.
    Dave came through with everything that he promised and on time.
    - Henry P.
  • We went with Servpro since our tenant recommended them. I should have checked Angie's List before doing so and definitely will not make that mistake again. The issue, which we clearly stated to them, was soot in ducts. They came to the house and gave us a higher quote than some other companies, but I was ok since I believed they had experience cleaning soot. We installed a new non-oil burning HVAC before they came to clean the ducts. The cleaning experience appeared fine, but when we noticed some soot coming out a few months later I gave them a call informing them that soot particles were still coming from vents. That was last week. During my conversations with Dave Gates, he was very combative and unprofessional. Initially he said it would cost us $150 just to check it out. When I called again he said it would be $800-$1,200, since his records does not show cleaning was done for soot. Very hard to imagine that! I asked him what is the difference between regular cleaning and soot cleaning, he said it is fogging. Fogging is done for disinfecting, not to clean out soot. I asked him and left messages to send me written quote. One week has past without a response. I do not plan on following up as they lack any professionalism. Avoid them at all costs. They seem to think repeat customers are not good for business.
    - Kenji W.
  • I purchased a big deal for this service and it was good. I am renting and have been there six years. I gave the recommendations and the quote to the owner, but I do not know if he is going to do anything about it. They confirmed the issues that I already knew existed. The wall in the basement is kind of wet and damp because it leaks when it rains. This company thinks it should be repaired. They were very good, thorough, on time and professional. They took their time in checking everything and explaining everything what he found in terms I could understand. They called several times to check back, but I could not give them the okay because I am not the owner. They were on time.
    - Maria D.
  • I am renting and have been there six years. I gave the recommendations and the quote to the owner, but I do not know if he is going to do anything about it. When I saw the price I thought it was reasonable and was something I could afford if I did it. Their responsiveness was excellent. They did all the work the same day.  



    - Maria D.
  • A toilet overflowed and caused extensive damage. CC Remodeling was on time for an inspection and then provided a fair estimate. We asked that they complete the job by Thanksgiving and it was  even done before that date. Steve corresponded with me in a timely manner via email and phone calls working out the specifics. He accommodated our schedule when we would be at home. When I wanted to be able to order some of my own materials, such as flooring,  CC Remodeling had no issues with that and they worked around the delivery. Once the job was finished, when we discovered some issues, he made sure his team fixed them in a timely manner and again came up with some creative remedies even though the issues had nothing to do with their performance, such as a change in carpet thickness causing a gap that was then rectified.  We would highly recommend CC Remodeling as a general contractor and would use them again in the future.
    - Keith W.
  • The work was scheduled promptly and the provider, Alex, arrived on time and  worked diligently to complete the job.  The job took a total of two days.  Alex was very professional, courteous, and very communicative with regards to all aspects of the  job.  He went the extra mile to address the small details and was very conscientious about his work and cleaning up at the end of each day.  I definitely recommend Lemus Contracting to anyone needing their services.
    - Bobby S.
  • Rich was terrific.  We had a sump pump failure, causing water to seep into our finished basement.  We initially thought we could handle the drying ourselves and called in Rich to evaluate.  In addition to evaulating the carpeting for damage and possible salvage, he checked our walls for moisture.  Thank goodness he did. It was discoverd that moisture was behind the wallboard, and most likely would have led to mold issues.  Rich promptly got his crew to work removing the wet carpeting and  2' of drywall around the perimeter of our basesemt.  He continued the drying process with negative air fans, and dehumidifiers.  He used an anti-microbial agent to ensure no mildew growth.  After the cleanup was done, he coordinated with his contractor Paul for reconstruction.  Paul was also very knowledge and probably the best carpenter we had ever used.
    After our initial contact with the insurance company, Rich handled all the coordination of extensive paper work and photos.  That in itself was hours he took upon himself to save us time.
    Rich also cleaned the carpeting in the rest of our house, and did a beautiful job.
    We highly recommend My Carpet Cleaning Services.  Rich is not only professional, he is good!  Our basement looks beautiful!
    - Pamela B.
  • . South River was called in by the insurance company. They sent out an initial crew to evaluate prompt;ly after they were called by the insurance comany and then they called me to insure we would be available. After the initial assessment, they returned with the work crew, removed the damaged areas and contents, treated with anti-microbials and anti-mold preparations and set up air purifiers and dehumidifiers. They provided photos and an inventory of the damaged goods to the insurance company, returned daily to check on the progress of drying the area, and removed excess equipment as the remediation progressed. They were courteous and professional. (Note: This experience was much better than a recent experience I had in FLorida with a company there, which was good, but nor quite as good as South River,
    - Nathan M.
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Water And Fire Damage Services in North Potomac

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