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Plumber reviews in North Potomac

Real People ~ Real Reviews ~ Real Results

  • I talked to Ralph in dispatch and gave him my and the tenant's cell number and he informed me that the plumber would arrive between 7:30 P.M. - 9:30 P.M. last night. We got stood up and no was informed up. The pipe was leaking about 1/2 gallon/hr. Thanks to my tenant's ingenuity, he turned off the water off from the outside and the basement was not destroyed. I called my old plumber and they did the job in a matter of minutes the next afternoon.
    - Sheikh Shakil H.
  • I'm really surprised to be writing a bad review, because Justin and his crew seemed like very good guys, and I was very accommodating in delays caused by weather school closures and his child care needs. I also felt I was being a good guy by paying him full with the promise that he would return to complete the repairs. Multiple phone calls, texts and emails later, he finally returned my call and said sorry, this slipped his mind and he would get right on it and get back to me. Weeks went by and he will not return any of my calls, texts and emails. So as it stands now, he has the part of my fan that needs replacing, and refuses to return my calls. Additionally, we have multiple nails pops in our bathroom ceiling that he was supposed to fix. That fix lasted about 2 months. Not a good experience
    - Peter K.
  • Fred was extremely professional and efficient. Since our faucet broke and we could not use the kitchen sink, we really needed this fixed quickly. Fred came on a Saturday, which was great. He returned our calls quickly and took pride in his work. I would hire him again for a larger job.
    - Michael E.
  • Five Stars... BUT... Not only did Basement Innovations come in at the lowest price for the work, but Mike Doolittle was the most professional representative and had the best plan out of the four contractors I got quotes from. Much of the perimeter work we needed was around the edge of an existing bedroom in our basement. The other three contractors' plans included putting the sump in the corner of the bedroom. Mike considered how that would look (and how my wife would feel about that) and suggested that we extend the system slightly so that the sump could be located in the adjacent unfinished space. All at no additional cost. Chris and his team came in to do the work. Chris laid out the plan in detail before they started and it was really reassuring that he was exactly on point with the plan and had some great suggestions on how to make the installation look clean. Team of 5 for one day - they got an incredible amount of work done and they were polite and professional. It's been a few weeks now and we've had some significant rains and the system is running flawlessly. Their pump are 3/4 hp so they pump more quickly and quietly than my previous pump. I'm very happy with the system and very happy that I chose Basement Innovations over the other. If you're looking into this type of project, odds are you aren't doing it for fun. It is a loud, messy job and it can be scary to think of the impact it will have. The guys at Basement Innovations made this process as smooth and painless for me as I could have hoped. Other companies will come in and try to scare you into using them. These guys don't do that. They are legit. >>>Here's the BUT. After the work was done, my newly trained eye spotted a crack in my foundation on the other side of the basement - where I did not have any work done (should have done the whole perimeter...). I called Basement Innovations to see what it would take to have them come and fix this crack, since they had just done so on the other side of the basement. They asked for some pictures, I sent them. Then no response. I called, emailed, called again and nothing. So, that's super annoying.
    - adam r.
  • I have now learned that having a clogged main sewer line is a job that separates the "handyman" plumber from a real professional like Jim's. Owner, HP was lifesaver that I wish I had called first as he was the third plumber in two weeks. Jim's Inc., is who you want to call when you want your issue solved the first time and not suffer through repeated visits to solve the same problem without finding the root cause. In my case, HP didn't just snake the line and give me a bill but videoed the sewer line determined this was an issue that WSSC needed to be called in on (and gave me a DVD for insurance purposes).
    - DENNIS S.
  • There was a leak in the ceiling in the basement. The repairman determined the leak was coming from the bathroom upstairs. He showed me and explained what needed to be done and quoted a price. The repair job took less than 30 minutes. He also recommended what I needed to do to repair the water damage to the ceiling in the basement.
    - Shirley B.
  • What does anyone look for in a plumber? Friendly service from a professional who shows up on time, respects your family and home, and knows what s/he is doing. John is an A+ because he delivered on all categories. Thank you, John!
    - Steve D.
  • Fantastic! Ray helped out through the condo association I used to be with and because of his fantastic work, we have kept in touch since. He is my go-to for anything I need! I even referred him to my office and now he’s their go-to as well. He takes pride in what he does and won’t leave until your satisfaction is met.
    - Chris H.
  • If you are looking for home remodeling and design, look no further than Elite Contracting Services. I do not have enough good things to say about working with Ken and his team. I recently got my basement/man cave finished and it turned out ten times better than I anticipated. Ken was very engaging, straight forward, honest, trustworthy, and enjoyable to work with. He is very experienced and did a phenomenal job of listening to my visions for the design of the basement and turning those visions into reality. Thank you to Ken and Elite Contracting Services for making my experience stress free and enjoyable. What a great group of professionals!
    - kevin w.
  • Rocket Rooter responded quickly and professionally to the call, came out as promised, and were professional and knowledgeable on site. I feel that they charged a very reasonable rate, worked hard for their money, and communicated well.
    - jamie l.
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Plumbers in North Potomac

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