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Hardware Store reviews in North Potomac

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  • DHL, took $75 from me for an inspection, and after coming to the conclusion, that the unit was dead, recommended replacement. Warranty company, agreed, and work was scheduled on 04-11. I had to provide an additional $250 for uncovered costs.
    On 04-11, spoke with Don Lloyd (Owner) who stated that warranty company had ordered wrong parts, and that if he didn't have them by 1PM he would have to reschedule for the next day. Called him at 6PM that night, and 3 times on 04-12 to determine the timing of the install, only to receive a text from him that his "mother had passed away".
    I bought into it, and gave him until Monday to contact me. After doing some research online, discovered that he had taken a down payment from another client to the tune of $2500, and had had called her the day before the job was scheduled to start to also tell her that his "mother had passed away" This was 2 years prior to my date of installation.
    Called him several times, demanding my $250 be returned, to only be met with nothing. Do not trust, Do not use. 
    I will be suing him to recover my $250, and in addition to that do not trust Old Republic Home Protection either, they do not background check the people sent to your homes!
    We will not be renewing our warranty with that company either!
    Don Lloyd is a complete and total scumbag, do not trust him for ANYTHING!
    If you don't believe me do your own public record search, and look and see how many times the state of Maryland has sued him for licensing violations!
    - Chris D.
  • The experience was excellent.  All of the staff know their products and plumbing supplies, were eager to help, and very easy to work with.  The "showroom" had lots of products on the floor so you could get a good sense of the wide range of choices.  The toilet I wanted had to be ordered and it arrived within 2 days, much faster than I anticipated.  They were knowledgeable about what might be needed for the install; and were willing to take back anything I bought for the install, but didn't end up needing to use.  (Which was the case (for a flange spacer kit) that was returned without any issues.)  It doesn't get much better than this... and it was light years ahead of anything available in the "big box" hardware stores.  I would highly recommend this plumbing supply store and plan to go back for all of my future plumbing needs.
    - Gary S.
  • In terms of overall service, my question is what service? It is difficult to find anyone for help and if you're lucky and find someone, he/she is too busy helping someone else. We have also had it where one employee went to find help and never came back. We once had to wait almost 30 minutes for someone to show up at the paint counter so we can buy some paint. In the meantime, no other employee offered to find help. There was a long line by the time one single employee came to the counter. Even simple things can be frustrating. I had to have a couple of keys duplicated. There was at first a 10 minute wait for a person to show up to find the person. After three attempts (including driving back and forth 3 times) and losing the original inside the machine, I was finally able to have my keys duplicated and thank goodness he and another staff member found my original key that had fallen inside the machine. When we were planning on remodeling our kitchen, we had to wait a long time for someone in that section to show up to help us. Then we were told we had to make an appointment. Our kitchen is pretty small--about 8'x8'. We wanted new floors, cabinets and countertops. We also wanted to switch the places of the kitchen sink and the dishwasher. The estimate was almost $18,000 and that did not include taking down and removing the old cabinets, countertops, and flooring. Additionally, the employee said they would not guarantee the work because they contract out remodeling services, so you never know what you're going to get. So, needless to say, we did not go with them. Ceiling fan and lighting selections are very limited. We ended up going elsewhere for those items.
    - Christine D.
  • We where extremely pleased with the work that was done. The painters attention to detail and Jason's choice of colors brought our home back to life. The small things such as cleaning up daily and always keeping us updated on the the project made working with Jason a delight.
    - JoAnn P.
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Hardware Stores in North Potomac

Companies below are listed in alphabetical order.

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