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Recent Water Delivery Reviews in Mount Rainier

  • A
    DAY & NIGHT PLUMBER LLC
    Absolutely 1000% satisfied. Easy to deal with customer service, technician was doing he jobs **** good and Most important their price are much better than all of the other company that have been call the 10 years, insurance Roto Rooter, Len and mongolian plumber company etc.
    - Patea N.
  • A
    4 Service Pros
    4 Service Pros are THE BEST plumber service provider in Northern Virginia -- Period!  On Friday morning we discovered our utility room on our main floor flooded, and subsequently the adjacent basement well and basement flooded also.  4 Service Pros were my first call and their office manager Missie immediately handled the situation.  Understanding I had to have water mitigation and clean-up done first she scheduled a plumber (Shane) to arrive later that day. ServPro did the water clean up and remediation .. but couldn't find the source of the water.  We were stumped. Shane (4 Service Pros) called when he was en route and upon arrival immediately began to methodically assess the situation.  We were still having trouble finding out where the water from originating from.  After about an hour of assessing each water line and water utilizing appliance in the home we found the water was flooding from a very nondescript and oddly placed sewer relief line.  Shane immediately went into action to try and remove the blockage and worked feverishly to correct the issue.  He snaked the line and ran a preliminary camera through the line.  He ultimately cleared a minor obstruction and found another blockage further down the line.  In order to assess that more definitively he would need a different piece of equipment and scheduled a follow up. All sytems were in working order, but until we could find out the source of the possible blockage Shane told us to minimize our water use and maintain vigilance of the lines. We did great until Sunday ... out of no where  the system began to flood again.  I immediately call 4 Service Pro after hours emergency line and Greg, the owner, answered.  He was working another emergency but assured me he'd be by that same day.  Sure enough later that day, Greg himself and his Supervising Plumber Lead - David, arrived with a state of the art line camera system, sensor, and water jet.  They cleaned out the line and begin to camera it again when they found the source of a blockage ... another utility company had tunneled a line right through our sewer line.  Greg and Dave were able to take excellent pictures with the camera in the line for me to send to my homeowner's insurance company.  They even had a sensor to scan the yard and driveway so they could pinpoint the exact location of the camera as it sat at the blockage.  This way we new exactly where the blockage was. They didn't end up leaving until about 9pm that Sunday evening. The whole time they were consummate professionals. Having lived in various parts of Northern Virginia for the last 13 years I've used other plumbers who honestly make you feel like a number and have no qualms making you feel beholden to their schedule, with absolutely no empathy to your situation.  That absolutely is not the case with Greg and 4 Service Pros.  I am so glad I chose 4 Service Pros this time and will for as long as I live in Northern Virginia.  At no time did I feel like a number.  They understand and empathized with my situation.  They understood the urgency, and even though it was occurring on a Friday night through the weekend -- they were resolute in finding and correcting the issue.  The fact that the owner, Greg, answered the phone and came to the house to oversee and participate in the house call spoke volumes.  He is straight forward and honest ... as are Shane and David.  They treat you and your home with respect. They are hands down the most professional and responsive plumbing company you can call in Northern VA .  4 Service Pros not only do plumbing, but also electrical and remodeling -- which will come in handy as my insurance claim will require all of those services by the time I'm done. Forget the rest .. call the best ... 4 Service Pros. Respectfully, Kevin F.
    - Kevin F.
  • A
    4 Service Pros
    Before I had this work done, I purchased a 3-year service plan that included a whole house inspection. When they did the inspection, they came up with a litany of things that should be fixed. I think only some of them were really necessary, and I proceeded with the ones that I thought were (replace rubber washer hoses, sump pump) and proceeded with a few that I'm not really sure I needed (CPVC lines, dishwasher line). There were several others they suggested that i declined - reworking water heater valves, replacing gas line, replacing disposal. I gave them a B on price because they seem like their prices are pretty high (roughly $200) for some pretty routine stuff - fixing toilets, unclogging slow drains. I won't use them for these small projects like toilet flappers and sink drains but would use them again for any more substantial repairs.
    - Robin H.
  • A
    4 Service Pros
    Rick performed both jobs. He and his assistant did an excellent job explaining the work to be performed, executing the repairs/replacements, and ensuring to clean up any debris left behind by the job. The office staff is also very courteous and attentive to their customers. I highly recommend 4 Service Pros for your plumbing requirements.
    - Joseph C.
  • A
    4 Service Pros
    David arrived on time and was finished with the "big deal" inspection in under an hour. He was very professional and very thorough. He identified several issues with our plumbing and showed us exactly what was wrong. He also told us how to fix some of the minor stuff ourselves (which we did). He returned a week later to replace a kitchen faucet which has perfectly installed. We are also scheduling 4 Service Pros to replace our bathroom sink and faucets. The quality of work, honesty, and customer service were exceptional. Additionally, the customer service representative (on the phone) was extremely helpful in scheduling and answering our questions. We were very satisfied with the service and price of 4 Service Pros and will keep them on our list to call for repairs. Thank you for the big deal offer.
    - DAVE & Renae W.
  • A
    4 Service Pros
    Bottom line: 4 Service Pro is not the cheapest option, but I doubt you will find a more competent, honest, innovative, and hard working group of professionals. Situation: This was an emergency as the shower in our master bath was leaking water down into the study below. The difficulty was that the leak seemed to be coming directly over our built-in wood shelves. We called another Angie's list top plumber to evaluate. He cut a slit in the ceiling to look above the shelves and noticed the drain leaking. Problem identified. Unfortunately, his company could not fix the problem due to its location. He stated that the drain had to be repaired from below, and this required the wood shelves to be dismantled - likely damaging them - and his company (although also claiming to be a full remodeling company) could not guarantee this work. Instead, we contacted 4 Service Pro. Scheduling: Contacting them was easy and were able to get on their schedule quickly. Execution: These guys got down to business. Cody arrived on time and immediately surveyed the problem. He, like I, hoped to be able to fix the problem from above without destroying our wood shelves. After consulting with the master plumber who was on vacation and the owner, Greg, they decided it could be done. Cody and Greg worked on it together and were able to completely replace the drain from above with some serious ingenuity and trail and error. That ingenuity likely saved us a couple thousand dollars, which they did not need to do. They simply could have told us it needed to be done from below and will cost a bunch of money. Forty-five days later, still no leak. Cost: Although the cost was a little steep for replacing a drain, the complexity of the situation, required trial and error, and likely cost if it had to be replaced from below made it all worth it.
    - David G.
  • B
    4 Service Pros
    Greg was professional and helpful however he sent his contractors who contradicted each other and ended up turning off the pilot light to fix our water heater only to refuse to light it again because they claimed the gas leak could not be fixed, insisting a new water heater was needed. Left us with no hot water until we agreed to buy and install the new water heater. Water heater went in no problem but we were disappointed with the overall service.
    - William S.
  • C
    4 Service Pros
    If I had written this review the day after 4 Service Pros completed the job for my water supply line, it would have been all A's and I would have definitely recommended them to others.  They spent all day at my house in the bitter cold, dealing with every issue you could imagine, and did it with a professional and courteous attitude.  I commend David and the plumbing team for the work they did, and couldn't have been happier with the results and the fair price.  Missie was also phenomenal to work with on the scheduling/coordination side of things. However, unfortunately I am writing this review now and my attitude toward 4 Service Pros has changed considerably.  My wife and I decided we wanted to do some kitchen remodeling and since we had such a positive experience on the plumbing job, we contacted 4 Service Pros for an estimate.  Missie remembered us and was once again a delight to work with on the scheduling end.  Per our schedule, she informed us that Greg (the president) would come out for an estimate Thursday afternoon between 3-5pm.  On Thursday, after already taking the day off of work, I received a call from Missie saying that something came up and Greg would need to reschedule.  She was very polite and apologetic, and said that Greg wanted her to be transparent about the reason for the last minute cancellation.  As she explained, he apparently got pulled in to go prom dress shopping with his daughter. Now, I don't fault any parent for wanting to spend time with their family.  In fact, I have a lot of respect for people who appreciate a good work-life balance.  However, I did think it was a little weird to cancel an estimate that would've taken no more than 30 minutes.  Heck, he could've even brought his daughter to my house.  But OK, fine--let's reschedule.  Not wanting to take any more time off of work, I was hoping Greg would be able to fit it into his schedule on Friday, but unfortunately, the only time he was available was Monday morning between 8-9am.  Even though I would have to show up to work late, at least it was the first appointment of the day (and again, it was only an estimate) so I shouldn't have been too late to work. On a related note, how do you have an arrival window for the first appointment of the day?  I'm not allowed to show up to work late every morning just to account for traffic!  People make adjustments to their morning routine to account for it.  That's like me saying to my boss, "On any given morning, I'll probably show up between 9-11."  If I said that, I'd most likely be fired.  But I digress... Fast forward to this morning (Monday).  Given the last minute cancellation and the fact that we were repeat business, I expected Greg to arrive right around 8am.  At about 830am, I received a phone call from him saying that he was double booked and that he most likely wouldn't arrive until after 9am.  When I politely voiced my displeasure about the cancellation and the tardiness, he got very defensive and told me that I shouldn't fault him for wanting to spend time with his daughter and that he works 7 days a week.  Well, if you work 7 days a week, why not squeeze me in on Saturday or Sunday?   As the president of a business, you have to make choices.  This doesn't necessarily mean choosing work over family, but I would think you have an obligation to both.  For a 30 minute estimate that would've potentially been a job worth tens of thousands of dollars to your business, I'm surprised at the lack of flexibility.  I am also disappointed with the overall lack of professionalism, especially given that this would have been repeat business (we had even bought his guys dinner when they replaced the water supply line!).  Before this interaction, I would have gladly recommended 4 Service Pros to anyone in the NOVA area.  After this morning, I would like to thank them for a job well done on my water supply line, but I will definitely be going with a different company for my home projects in the future.
    - Dan J.
  • A
    Pristine Water Treatment
    Like most houses in the DC area, we suffered from hard water.  This problem became an ordeal when it came to washing hair.  As the only man in the house...and bald...I didn't realize there was a problem until my Wife educated me on it.  I also noticed her hair was mangled, and unmanageable.  I started an extensive google search for water softening solutions, and to make a long story short, Angie's List showed Prisitine Water as one of the contact options.  I contacted them.  Pristine Water is a small, family run business.  They are very personal, and friendly.  Most importantly, they can explain the water softening process without sounding like a salesman.  I placed an order right away and a few days later, we were ready for install.  I ordered the super duper water softening system.  They tested my water, and the grain level was 8 (which is not good).  The install was very quick considering the unit that was put it.  The unit was installed perfectly, in a great spot in the corner next to my washer dryer unit.  It takes a couple washed of laundry, and showers for the softening unit to cycle out all the bad water.  The water filter was installed underneath my kitchen sink and it took a few minutes for install.  After a week, I would pay for the service all over again.  This softening system works awesome, and most importantly, my Wife is super happy with her hair and water.  I even notice the water being more slippery when I shower, which I guess is a good thing.  The drinking water filter removes all the bacteria (the brita and other filters only removes chemicals and minerals) and the water tastes awesome.  It's nice to not deal with bottled water.  Both units are worth while long term investments.  Also, you save money in the long run by removing all the bad stuff that ruin pipes and drains and sinks.  I've had no issues with the unit.  No leaks.  And maintenance is every several months, where you fill the tank with more salt. I'm very impressed with Pristine Water, and there service.  I would only choose them in the future, and I would only recommend them.  Junior Lorah 
    - Junior L.
  • A
    Drink More Water
    Always delivering water on time, flexible with monthly bottles (you can always change amount of water for next month ) using their services for more them 6 months.
    - Jacob M.
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Water Delivery in Mount Rainier

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