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Fence Company reviews in Middletown

  • A
    Butch showed up, gave a reasonable estimate for chain-link fence, gave us a new estimate when we changed our mind to do split-rail instead. The crew showed up on the scheduled day and installed everything that day. Everything went well and looks good!
    - Scott W.
  • A
    Jesse Kennedy did a fantastic and thorough job!  He promptly provided quotes and completed the work in a timely manner.  He also arrived at our house when he said he would.  Once he was running 10 minutes late, and he actually called to let us know.  He is a wonderful person to work with.  In addition, his quote was substantially less than competitors.  I'm so glad I finally found a great handyman to work with!
    - Lisa L.
  • F

    I am going to be honest...this is not a company you should choose to do a fencing job for you.  They are unprofessional, unorganized, and refuse to admit to the mistakes they made and instead, will threaten legal action to collect on a job they botched from the beginning.  This is the review of A Plus Fencing Inc. and how they installed a removable post, but couldn't install a matching gate to a fence...


    We came to choosing A Plus Fencing because we were having some landscape work done at our house and we needed to create access to our backyard through the existing fence.  Additionally, my neighbors behind us had an existing fence (that to an untrained eye) looked identical to the fence around our 3 sides of our yard and we both wanted to have access to each of our backyards for our kids to play.  My neighbors didn't know their fence installer and we both thought our fences were identical to each others, so the fact that I was having work done only made sense to have my company do the job.  You'd think a fence company could make any fence/gate combo match.  (Important Reviewer's Note:  A Plus Fencing Inc. was contracted out by our home builder to install the fence around our house.  Our fence was installed before we moved in the home...our home builder chose them.) 

    Since they were the contracted fence company, we called them up to do the job.  Renee (A Plus Fencing Inc. Secretary/Customer Service) set up an appointment with Nick Ehrhart (Owner of A Plus Fencing) to come to my house and see the work that was desired.  The appointment was cancelled by Renee because she had overbooked Nick that particular morning.  Another day was scheduled.  Nick then called me and we discussed the project.  He laid out what could be done about installing the removable post to our existing fence and the gate install.  I told him that the fence in the back for the gate was already there, but looked EXACTLY like the one they put in.  I told him "I don't know if you installed theirs or what, but it's identical."  Nick never hesitated nor corrected me, but I asked, "So do we still need to meet at the house?  To see where things are?"  Nick responds, "No, I've got the layout plans of your house (from his contracted job with our home builder) right here and I can see everything.  We don't need to meet."


    Now, for the positives....they came out and installed the removable post and it works great.  They came while we were away on vacation so that our landscaping crew (tree trimmers) could come in and do their job that following week.  This install was the May 16th day I site.


    The gate install is where it all went terrible.  They came out to install the gate the first week of June.  Now, remember they never came out to see the property and Nick cancelled the meeting we were going to have.  I came home from work to meet the crew (Nick was not there) about where the gate should go in the fence along with my neighbor (remember this fence is my neighbors and we both agreed to the install.)  Everything seems fine until I start getting text messages from my wife from the neighbor saying that the gate doesn't match.  I called up Renee to find out what's going on...I hadn't heard anything from the installation crew (who had my number). 

     I drove home later to see what was up and the crew tells me two problems they had.  1) The gate was simply the wrong gate.  It wasn't the correct model....okay, not a problem.  But later they tell me that the gate railings (horizontal) wouldn't match the existing railings in the fence.  They asked if we would care, to which I called my neighbor and wife and agreed, it would have to match.  We were assured by the crew guy that they could get a gate that would match the horizontal railings.  2)  They had realized the fence in the back WASN'T theirs.  The crew guy even told me that "Nick probably was thinking over there" (pointing to the other side of our yard).  The crew guys couldn't unhook the link of fencing because it wasn't their installed fence.  So instead of stopping and calling Nick and saying "Isn't this supposed to be our fence?"...they just cut the link of fence and tried to install the gate.  They never called me to ask any questions.  So at that point, with the wrong gate, they were just going to jimmy-rig the cut link of fence to fit over the hole they left and we would wait for a matching gate.  Little did we know it would stay like that all summer long...

    When Renee called me back, I shared what the crew had told me about the gate not matching (we were told by the guy that they could get a matching gate with matching horizontal rails).  She said she would talk to Nick to find out about the railings.  She called back to share that no, the horizontal rails would never match, they would be off by a couple inches.  This is when it all blew up. 

     I told Renee that we were told they could install a matching gate and that this never would have been a problem had Nick come out for our meeting that HE CANCELLED.  She became adamant and argumentative and that it was on us.  Nick called me back in a polite manner later, basically to say that they could finish the job, explaining they had the right gate now (which the mismatching railings) to install and that it was for us to let them know when we wanted to have it installed.  I called back and left him a message, telling Nick that I would not take install of any gate unless it matched the existing fenceline, that the fault was on him and his company and that we would do our due diligence to find the company that installed the original fence so that they could save the job for A Plus Fencing.


    When we found somebody else to do the gate, we notified A Plus Fencing that we would terminate the job with them.  We explained that the gate install was botched from the beginning because Nick never came out to see the property, relying on his plans and that he didn't know where the gate was going and that the fence wasn't theirs.  That the crew should have stopped work immediately upon realizing the fence wasn't theirs.  That they could NEVER install a matching gate cause the fence wasn't theirs.  I told Nick that we would pay for the removable post that was properly installed, but nothing for the gate.  Nick countered it was all my fault because I led him to believe otherwise that it was his fence.  He threatened to take me to court and even pay "up to $2000 just to get the $500" we owe him.  Nice!


    Realizing I couldn't talk to them anymore, my wife took over.  When she talked to him, she stressed we just wanted the matching gate installed, but also reiterated our points from above...that Nick never came out, that the crew said they could get a matching gate, and that we wouldn't pay for a non-matching gate.  Nick argued his same points and then he tried to break down costs that we owed (we did pay for the removable post through out down payment, but there was about $250 they would not refund us from our down payment because A Plus Fencing had purchased the gate.  We weren't going to pay for a gate that didn't match and have it installed, but Nick refused to go back).  He also stressed that we owed gas/transportation costs for his crew the day they came out and ruined the back fence.  Nick even offered to install a matching gate if we could find the correct model (which as new because that was denied by Renee in previous conversations I had with her).  My wife asked that they mail us an invoice that lists specific costs for gas/transportation/pay/etc. to which they agreed but it never came and we have never heard from them since. 


    We never got the rest of our down payment back, and maybe that is stupid of us...but they weren't ever going to give it back (even with a small court claim they wouldn't pay) and we got the gate installed (and it matches perfectly) by somebody else.  As I said, A Plus Fencing is a poor company that you shouldn't bother calling.  If I had had my choice when the builder was putting the fence in, I would have had them choose somebody else, but who knew at the time? 

    Do yourself a favor and find somebody with good reviews and a referral list...we went with the obvious because they were a contracted source for our house and they were a mistake.



    - Matthew S.
  • D

    Here's what I will tell you....if you want a gate/fence installed that works/looks good, Steve Ritter can do that.  If you also want a headache of hiring somebody who won't call you back, hiring somebody won't show up to your house when he says, hiring somebody won't keep in contact with you about the status of your project and any possible dates of installation, and talking to his secretary (Rhonda) who has no answers to any of your questions and can't seem to get Steve to call you back (Her own words "I can tell him but I can't make him call you back!"), then Steve Ritter is the man you want for the job.  

    Hiring Steve was only because we needed him through the failings of a previous company. We needed a gate installed on an existing fence...that fence was actually my neighbors, but we decided as neighbors, that we wanted a gate between our yards. We were having work done on our fence which looked IDENTICAL to their fence, but apparently it wasn't and it couldn't get completed.  Long story to the point of this review, we called Ritter Fence when it was realized that Ritter had installed their fence and he could match up the gate to existing fence. 

    As I mentioned above, Steve was very unreliable.  After he did his initial visit, I had to call him up various things:  Getting the down payment to him and getting on his schedule (he came a day after he said he would come), getting the correct model of the gate (he never told me in the end), finding when my date of install was (First it was the end of August, but August came and went and he never called.  I called and it was early September and it never showed when Steve himself said it would.  Finally, I called angrily about everything and spoke with Rhonda and Steve called back (!!) and it was installed the following week, toward the end of September).  In total, an approximate 6 week job because about an 9 week job. 

    The best part though was when the gate was finally installed.  His crew didn't leave a bill asking for the remaining payment....I thought weird, but maybe they would mail it to me like another company did.  Now as I said, Steve can't call back or show up as he says, but I'll be damned, he showed up at my house that night close to 9pm (without calling, without any notice) looking for payment.  Granted, he is deserved his money, but I was still stupified.  I wrote his check for him and shared everything I am sharing with you...complete and utter disappointment in him and his company. 

    He shared that he's just real busy and that he's got a small crew and they were really booked and that the last few years his communication has gotten a lot worse and he's heard about it from other people....all self admitted.

    So there you have it....that was our experience with Ritter Fence Company.  The only reason I stayed with him was because he could match the gate to the existing fence.  If I had to have him install an entire fence, maybe he'd care more....I don't know...but did I mention the gate looks good and works?


    - Matthew S.
  • A

    They were great. He was the only fence guy that called me back in a 3 week period. He returned my call and he came out like he said for the estimate. He had great suggestions and understood what my husband wanted and did a great install. We did have a problem with our gate. He came out and fixed it and it has been fine ever since. He was responsive. He was responsible. He is a real good guy. He is trustworthy. He makes smart recommendations. He is knowledgeable about fencing.

    - pam w.
  • A
    The owner is Steve powers and he is a very nice and a great guy. He started that company himself by installing fences and now he's done really good. He is reasonably priced, etc. I would rate them high across the board and I would use them again in the future.
    - Kathy D.
  • A
    Terrific company. Came in with a significantly lower bid than another highly recommended company. They had done other fences on our street so I decided to go with them. I made a few changes after getting the estimate, including changing the fence line along the back on the morning of installation, and they were very accommodating and made the changes without charging any more. Steve showed up with a crew of 5 on a Saturday morning and put up the 300' wooden fence in one day. They cleaned up after themselves completely. I couldn't recommend them more highly. If you need a fence, you owe it to yourself to get an estimate from these guys.
    - VICTOR A.
  • A
    Because I chose another company to work with, I cannot comment on the quality of work. I did visit the showroom and had a sales rep come to my house to provide an estimate. The sales rep was very professional, found property line stakes, and placed flags to show where the fence would be placed. Showed his experience by recommending where and what type of gate should be placed, and covered pros and cons of alternatives. I was impressed and would have gone with them had I not received another estimate that came in considerably lower. A good contractor to speak with nevertheless. Estimated cost was $6,000.
    - VICTOR A.
  • A
    It look less than 3 weeks from my FIRST phone call to fence completion, even with some weather delays.  Mike was prompt, friendly and knowledgeable and worked with our budget!
    - Maria M.
  • A
    I have a farm that they fenced in for me. I was very pleased and I would highly recommend them.
    - Nancy M.
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Fence Companies in Middletown

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