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Storage Unit reviews in Marriottsville

  • F
    Issue #1: On the day of the delivery, the Perry workers were plagued by bees emanating from the pods.  There are no bees in this area before or since the delivery.  Also, I noted while unpacking that candles were melted.  By 8/13, I had become very ill and reported to Rich Perry that the boxes and other belongings reeked of mold.  I was unable to work.  Rich visited and sniffed a closet and said it only smelled like new paint and drywall.  Becoming more ill, I hired a Certified Master Inspector to collect/analyze samples for $850.  The toxin was identified as elevated levels of Stachybotrys.  There is an extensive protocol for reparation involving the disposal of most items.  The loss exceeds $40,000.  In addition, the estimate from the reparation company is $9,000 and I am unable to live in my new house.  (The CMI determined that the mold indeed is coming from the items in storage and not from the house.) I have missed a month of work (~$10,000) being diagnosed with extreme mold exposure.  Perry is not helping nor is his insurance company responding.  They have dragged me around and their insurance broker wrote the following, "Please do not email us any more there is nothing more we can do. You need to go through your insurance carrier (who does not cover this).  In another email he wrote, "Again please do not email me!"   I had a reasonable expectation that they would return my items in a livable condition that would not make my house uninhabitable and me severely ill.  Lab/medical reports are available.
    Issue #2: When the workers came to pick up the furniture on 3/26, one of them asked me to sign an "Addendum to Storage Contract", stating that I would agree to Arbitrate and Dispute and indemnify Perry against court costs and attorney fees.  He threatened to not move me if I didn't sign it, and I was obligated to be out of my house that week.  I called their office and told them I would not sign it.  Rich Perry arrived at the end of the move and also tried to get me to sign the form.  I did not.  He asked me to send it in after I was settled in my temporary quarters.  I told him it was unfair for him to ask me to sign such a document at the moment I was most vulnerable.  We had agreed to our contract weeks ahead of time.
    Issue #3: I changed the date of the arrival of the furniture to 9 AM on Saturday 7/21/12.  I bought donuts for the workers and anticipated their arrival.  By 11 AM, I called Rich Perry who told me I was on the schedule for Monday.  Showing up two days late was a great inconvenience and I had to take time off work to accommodate them.
    I do not have a dispute with items #2 and #3, but I want to point out that every aspect of this move was unacceptable.)

    Additional 9/13/2012: 
    I have provided over 50 pages of documents. Including an analysis report from Certified Lab that identified that toxin Stachybotrys (Toxic Black Mold) and another a protocol for reparation which is a document to assess exactly how to clean this toxin from my house.

    Update: I sent the following email to Rich Perry, President of PM&S yesterday (10/10/12) at 11:45 AM and have not heard a response. 
    Rich,   I assume you are in possession of all correspondence/documents that have passed between me and Hanover?s agents over the past weeks.  There is the matter of non-?goods? items to attend to and it looks like it will have to be resolved directly between your company and me since your insurance company stated they have no liability other than the goods.   These costs include: Professional reparation of my house due to contamination from the items that were in your storage facility - $9,000.Medical.Loss of income.CMI and lab reports, further testing.Cleaning equipment purchased to try to make my house livable.   Unless you wish to discuss how to resolve this portion of my claim, I am going to pursue action against you for these items and any portion of my claim with Hanover that they do not cover, as that information becomes available.  The need for reparation is immediate, as I am still suffering from symptoms of exposure.  The removal of affected property and my efforts to clean my house have definitely helped, but not totally eradicated the problem.  I need professional help.   Please let me know if you wish to discuss this, otherwise I will pursue action. 
    - Laura K.
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