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Moving reviews in Marriottsville

Real People ~ Real Reviews ~ Real Results

  • They did a great job! They made sure to take wonderful care of our belongings. They even helped me finish up packing. I even called them later to come back out and help me readjust the placement of some of the furniture. I would highly recommend them.
    - Ute (nickname Judi) v.
  • Very punctual, in fact they called to see if they could arrive earlier which worked out great for me.  Finished my move in much less time than estimated by other companies.  Movers were very courteous.
    - Alicia J.
  • It went great! Everyone I dealt with at Charm City Movers was a helpful, courteous professional, from the folks on the phone to the crew that came out and did the work. They were prompt, fast, and did a great job.
    - Katherine B.
  • Spoke with owner David King and told him my furniture had powder post beetles and needed to be transported from my home near Ellicott City to Rosedale for fumigation. He was so nice and gave me a great price for moving the heavy furniture two times. He was concerned about the possibility of contaminating his truck with the beetles so he rented a u- haul to protect his clients. The beetles can only survive in raw wood so using a truck with a metal container and only moving my furniture was a great idea. He didn't even charge me extra for the rental plus he brought back my furniture after Paramount in Rosedale released it two days later. David's men were so careful with the furniture and my home when moving it both times. I was concerned that moving the furniture so many times that it would get damaged but it came back in the same great condition as it left. David and his men are so nice and polite and would definitely use him again and would refer him to anyone who needs his services.
    - Kathy H.
  • What stood out to me most was the professionalism of the workers; they were very courteous and polite and just very good overall. They worked at a very steady pace. The word that just keeps coming to .me is courteous. They were very solicitous, too, and after they'd completed the move they asked us if everything was in the right place. They were everything all of the Angie's List reviews said. I wouldn't hesitate to recommend them to anyone.
    - Thomas Y.
  • We thought they were great. We had such a problem with the move and they were very accommodating. Dates were changing when we were closing on our house and closing on the new house and they were very accommodating. They just kind of stood by waiting for us to tell them when the date was. Things changed so rapidly but they managed to get us packed up and moved out and unpacked when we needed them. We thought the pricing was reasonable although we have nothing to compare it with.
    - Rori B.
  • Issue #1: On the day of the delivery, the Perry workers were plagued by bees emanating from the pods.  There are no bees in this area before or since the delivery.  Also, I noted while unpacking that candles were melted.  By 8/13, I had become very ill and reported to Rich Perry that the boxes and other belongings reeked of mold.  I was unable to work.  Rich visited and sniffed a closet and said it only smelled like new paint and drywall.  Becoming more ill, I hired a Certified Master Inspector to collect/analyze samples for $850.  The toxin was identified as elevated levels of Stachybotrys.  There is an extensive protocol for reparation involving the disposal of most items.  The loss exceeds $40,000.  In addition, the estimate from the reparation company is $9,000 and I am unable to live in my new house.  (The CMI determined that the mold indeed is coming from the items in storage and not from the house.) I have missed a month of work (~$10,000) being diagnosed with extreme mold exposure.  Perry is not helping nor is his insurance company responding.  They have dragged me around and their insurance broker wrote the following, "Please do not email us any more there is nothing more we can do. You need to go through your insurance carrier (who does not cover this).  In another email he wrote, "Again please do not email me!"   I had a reasonable expectation that they would return my items in a livable condition that would not make my house uninhabitable and me severely ill.  Lab/medical reports are available.
    Issue #2: When the workers came to pick up the furniture on 3/26, one of them asked me to sign an "Addendum to Storage Contract", stating that I would agree to Arbitrate and Dispute and indemnify Perry against court costs and attorney fees.  He threatened to not move me if I didn't sign it, and I was obligated to be out of my house that week.  I called their office and told them I would not sign it.  Rich Perry arrived at the end of the move and also tried to get me to sign the form.  I did not.  He asked me to send it in after I was settled in my temporary quarters.  I told him it was unfair for him to ask me to sign such a document at the moment I was most vulnerable.  We had agreed to our contract weeks ahead of time.
    Issue #3: I changed the date of the arrival of the furniture to 9 AM on Saturday 7/21/12.  I bought donuts for the workers and anticipated their arrival.  By 11 AM, I called Rich Perry who told me I was on the schedule for Monday.  Showing up two days late was a great inconvenience and I had to take time off work to accommodate them.
    I do not have a dispute with items #2 and #3, but I want to point out that every aspect of this move was unacceptable.)

    Additional 9/13/2012: 
    I have provided over 50 pages of documents. Including an analysis report from Certified Lab that identified that toxin Stachybotrys (Toxic Black Mold) and another a protocol for reparation which is a document to assess exactly how to clean this toxin from my house.

    Update: I sent the following email to Rich Perry, President of PM&S yesterday (10/10/12) at 11:45 AM and have not heard a response. 
    Rich,   I assume you are in possession of all correspondence/documents that have passed between me and Hanover?s agents over the past weeks.  There is the matter of non-?goods? items to attend to and it looks like it will have to be resolved directly between your company and me since your insurance company stated they have no liability other than the goods.   These costs include: Professional reparation of my house due to contamination from the items that were in your storage facility - $9,000.Medical.Loss of income.CMI and lab reports, further testing.Cleaning equipment purchased to try to make my house livable.   Unless you wish to discuss how to resolve this portion of my claim, I am going to pursue action against you for these items and any portion of my claim with Hanover that they do not cover, as that information becomes available.  The need for reparation is immediate, as I am still suffering from symptoms of exposure.  The removal of affected property and my efforts to clean my house have definitely helped, but not totally eradicated the problem.  I need professional help.   Please let me know if you wish to discuss this, otherwise I will pursue action. 
    - Laura K.
  • Great.
    - John Z.
  • unknown
    - Danielle B.
  • unknown
    - Steve S.
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Moving Companies in Marriottsville

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