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Basement Remodeling reviews in Laurel

  • A
    GloRem
    My wife and I were looking to finish our basement, which is almost 2,000 square feet, and we consulted with 5 different contractors. After a month of interviewing all the contractors, we selected Eugene's company, Glorem LLC. His prices were competitive, especially compared to local (Howard County-based) contractors, and he was the only contractor that was able to offer us on-the-spot pricing, whereas every other contractor took a week or more to get back to us on pricing. Further, when we received pricing from other contractors, the other contractors seemed to have more variables whereas with Eugene, the core pricing of the basement was more clear - we understood that pricing would change based upon what custom items we'd select later, but the base pricing was both clear and competitive. One of the main reasons we went with Eugene is that we believed we could trust him to deliver quality work in a timely fashion. After a lot of researching of on-line reviews, the vast majority of reviews (google, Angies List, houzz, etc..) on Eugene/ Glorem were very positive. When we first met Eugene, he didn't even bring up any of his positive online reviews, but he happily offered up referrals and showed many photos from his happy customer's projects- he even offered us to visit some of his recent projects that he finished (as compared with a couple of Howard County-based contractors we were turned off by, one had very few photos of their work, one didn���t offer any referrals, another contractor was pushy as he kept insisting on showing us photos of a $200k basement that he finished in HoCo even after we told him a couple of times that was way out of our budget. Another reason why we chose Eugene was because he didn't come off as a typical salesperson, but instead, Eugene came off as being someone we felt we could immediately trust, someone who was humble, yet confident of his work, someone who let his work speak for himself, and finally someone who we felt wouldn't nickel and dime us for every little change like some of the other contractors that we received pricing from. Although we never ended up taking Eugene up on his offers to visit some of his previous client's basements, the fact that he offered, to us, showed that he could back-up his work and that he had happy customers who would want to help him show their basements because he did such a great job for them-- and I'll talk more about this later as I became one of those happy customers. Another main reason why we chose Eugene/ Glorem was because he had the best ideas compared to the other contractors on helping us design the basement we envisioned. For instance, we had two ugly basement foundation poles in an area where the bathroom had to be built (underground pipes/exhaust fans were located in this particular area), but the tricky part was that she also wanted two doors for the basement bathroom in this relatively tight space, one door for the adjacent bedroom and one bathroom door; however, these two foundation poles next to the rooms were right in the middle of the rooms and were an eyesore based upon their location. Some contractors said there was no space to put two doors there, or they drew up plans that didn't look right on paper, but Eugene was the only contractor that drew a floor plan that cleverly integrated the two foundation poles so that they'd be hidden behind the bathroom/bedroom/ utility walls and built the two entry doors (to bathroom and bedroom) next to each other, giving us that second bathroom door that my wife wanted- no other contractor had the vision that Eugene had; besides the trust factor, he was the best designer (I���d even say architect) we met out of all the contractors. He also had the vision to design our bar area in a location we didn't at first even consider, but after explaining how it would look better and how that location would also save money on plumbing to for the sink we wanted to have, we took his advice and we couldn't be happier with the outcome- he also recommended a tray ceiling for the bar area and barn doors for a refrigerator closet- all of which we didn���t even think about, and we were very happy with the final results. Our basement is relatively large, but from the onset, he gave us a timeline (less than 3-months) that he felt very comfortable sticking to, and his company uses an on-line service called BUILDERTREND which is transparent on when things (e.g. framing, plumbing, painting, etc..) will be scheduled, shows payment schedule, and includes receipts for custom materials (e.g. faucets, vanity, etc..). He only took payments when certain milestones were completed from the contract. During the build, both Eugene and his Project Manager, Viktor, stayed on top of their employees, not that any supervision was needed, and was in constant touch with us during the whole build and was very responsive to anything we brought up. Towards the end of the build, and this was another thing that distinguished his company from other contractors was that Eugene/ GloRem also had their own nice, clean design center in Baltimore County where we visited to decide on which flooring/ cabinets/ counters to choose from- he had a good amount of choices to choose from so that we could choose what would work for our budget. Other builders said that they���d have to send us to their supplier���s showrooms and didn���t appear to have as many options. In terms of flexibility, if you like something that Eugene didn���t have, he���d go out and get what you wanted- this was another benefit of working with Eugene. I can very confidently say that everyone on his team, from the electrician, carpenter, plumbers, painters, flooring, and framers were top notch! Not only was their work of very high quality, but they finished on schedule and were respectful of our home- Eugene even offered a Porta Potty, something we didn't ask for but appreciated nonetheless. Also, during our build, when we decided to make an adjustment here and there (e.g. wanted ceiling framing built a little wider in one section), Eugene and his team were understanding and quick to kindly make the change for us. In particular, the electricians, plumber, and painters were excellent- Eugene gives you the flexibility to meet with the contractors to let them know what you want, where you want things, and if you decide to make a small change, provided it's not major, then he also won't try to nickel and dime you as I mentioned before for very minor changes. For instance, we had wanted an extra LED lights for our basement closet more than what we originally agreed to on the contract, but Eugene didn't charge us for that, and that was something we appreciated because many other contractors would try to maximize their profits. At the end, our finished basement is beautiful and of very high quality. We have a bar area, one additional bedroom, a gym room, storage spaces, and a huge family room. We ended up adding some additional upgraded items like wooden floors vs PVC-based floors and crown molding/ custom trim to stairwell and bathroom. When the project was nearly completed, we didn't mind going over the budget a little at the end (e.g. adding trim, addtl shelving) because the workmanship was so good, pricing was reasonable, and since the we had a great experience with GloRem. Going back to the topic of referrals and to summarize the work that his company does, at the end of our recently completed projected, we happily offered to Eugene that we'd also be one of his happy customers and that he could use us as a referral for him and his company (we recently showed our basement to one of his prospective Ellicott City clients last week). We don't think we could've had a better outcome/ experience- his prices were reasonable, he finished on time, communicated well with us, he had the best design ideas, and his work is top quality. Thanks to Euegene/GloRem, our basement shows very well, and we think it was a great investment for our family. As a happy customer, I've already highly recommended him to my friends and neighbors.
    - Gene Y.
  • A
    Advance Construction Concepts
    Advance Construction Concepts performed the restoration/remodeling of my home (drywall, painting, hardwood flooring, recess lighting, kitchen cabinets, countertops, backsplash, and open floor concept - removed dividing wall) after my home was damaged due to a pipe break/water damage that affected the upper and lower level of my home. Al was very professional, responsive, and patient during the repair of my home. He explained the scope of the work, provided a timeframe, estimate, and walked me through every step of the process (regular updates, project status, pictures, etc.). He made me feel comfortable and at ease during a time of stress and worry from being displaced from my home. The work performed exceeded my expectations and was completed on time as promised. I have a brand new home. His work is exemplary! I highly recommend Advanced Construction Concepts and I would hire this company again.
    - Akilah G.
  • A
    Premier Crafters
    We had a fantastic experience working with Premier Crafters and it was the best decision we could have made. John and his team were professional, respectful, and courteous. One thing that was important to us was that John worked closely with us on the designs to ensure that the basement would meet our expectations. We were also extremely pleased at the level of skill, efficiency and cleanliness of the workers. If you are looking to get your basement finished, I would highly recommend Premier Crafters.
    - Fabiola V.
  • A
    Tomas Brothers Home Improvement
    All of the work was completed on time and on budget, and we are thrilled with our new basement. Tomas Brothers and their hired sub-contractors (plumbing, electrical) took our basement from foundation and a staircase to a fully completed space. They handled all permits and scheduling. While they suggested certain materials and fixtures, they also allowed us to choose other options with our approval to affect the budget. It was very much a collaborative process and their communication was timely and always provided good information and advice. Any mistakes/issues found during the process were very minor and were fixed immediately. Their work was warrantied for the first year and we were able to easily schedule an appointment before the year was up to address minor cosmetic issues. Tomas Brothers gets our highest recommendation and we have already used them a second time and plan to keep hiring them for home projects in the future.
    - Kevin B.
  • F
    Maryland's Best Remodeling
    Owner, Mike, came to our house to view the basement and take measurements. After several weeks, I contacted Mike and he said he had been busy, but would provide plans early next week. That was two weeks ago and still no plans!!! No communications with customer. Very slow response (2 and 1/2 months) for services that have been paid for in advance. Services have NOT been provided!!!
    - Ken P.
  • A
    Premier HomePro
    Excellent! I was very nervous about having major renovations done to my home, but even more nervous about finding the best contractor. Alan, Steven and their team are the absolute greatest! If you want quality work performed by qualified folks, than Premier Home Pro is who you need to call!
    - Sherelle W.
  • A
    Old Time Contractors Inc
    The entire experience went smoothly from start to finish.  Master carpenter, Sean Smith, has over 20 yrs. of experience in his craft. He has excellent attention to detail.  He finished the framing with precision and speed.  He was prompt every day and at the end of the day he and his assistant Ben left the work space clean and neat.    We asked to have a wall added after the work had begun and that was not a problem.  They made the alteration in a positive and efficient manner.  The county inspected the work at every phase and we always passed.  Sean and Ben were very easy to work with and have cheerful personalities.  The OTC administrative are also easy to work with.  All telephone calls and emails are responded to promptly.
    This was such a positive experience, we are thinking about other home improvement projects they can do in the future.  We would give them our highest recommendation.


    - Eric L.
  • C
    Kargmans Inc
    We were disappointed.   We decided to contract with Kargmans because of their high rating on Angie's list and our pre-work meetings with Jim.   Jim had promised to be there the first day of the project which gave us confidence.   We never saw him again.  We called Jim several times for assistance throughout the project but he never came back.    The staff was nice enough although most of them did not speak much English.  We experienced a language barrier and were very reliant on Erin in the office.  
    There was lots of confusion on which floor we wanted, transitioning the wood around the fireplace, how to cut glass tile and when appropriate staff should show up.   For example, the painter came before the dry wall was hung in the basement.  We also had to push hard to use the glass tile that we purchased.  The final conclusion was that we purchased a glass tile cutting blade for their use and they handpainted the back of the tiles.  We expected a well managed project that was not what we got.    
    The work that they did was good and everyone was nice but it was very frustrating and painful.   Mid-project, we decided to hire a different company to do buy and install the floor in the basement that we had contracted to do with Kargmans.  It is my perception that both Kargmans and us were both extremely happy to part ways.
    - Megan E.
  • A
    House To Home Solutions
    After our initial meeting with the owner, various emails, and telephone calls with him, we then began working with Tony who handled everything for us onsite. I found them to be very efficient and accommodating. ��If I had any questions or concerns they were quickly dealt with. ��Our basement was completed ahead of scheduled even with a separate repair we requested completed. We asked Tony to look at the stairs going down into the basement because the 3rd step down felt as if it was shifting when stepped on. ��Tony identified the problem, spoke with the owner and two options and their respective cost were given to us, we chose which option we wanted and the repair was completed efficiently.
    - Cindy E.
  • C
    Basement Remodeling Company
    Basement Master's refused to the job because it was too small. "Do not need to advertise if they aren’t willing to do the work." Stated that his remodel was less than 20k and they only do jobs that are 20k or up.
    - Adam N.
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Basement Remodeling Contractors in Laurel

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