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Find Top-Rated Laurel Home Warranty Companies

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Home Warranty reviews in Laurel

  • B
    They come here. The agent himself comes here and helps with the process. We are still working with them right now, they have not completed the service 100%. It happened almost a year ago. I like them based on how we had to go through the process. It was easy, and they gave us more information and different choices on how to work with them.
    - Raju N.
  • A
    Our clothes dryer suddenly only blew cold air. We called Choice Home Warranty for whom we only recently had purchased a contract based on home warranty reviews research. We submitted a claim, and soon after we received a call from Bernard Littlejohn of EBL Appliances, and we made an appointment. Mr. Littlejohn arrived for the apointment, and assessed the issue. He needed to order a control board, and it took several days for the part to arrive from the warehouse. Mr. Littlejohn called to schedule the follow-up visit, and when he returned he replaced the circuit board. He noticed the original 3-prong power cord was deteriorating, so he was pro-active and replaced the power cord as well. He also gave us dryer maintainance tips. Since then the dryer is working fine.
    - Stuart F.
  • F
    I have filed four claims regarding the same appliance.  Three out of the four claims were for the same issue.  The company called me with the last claim and said that only a portion of the repairs were covered.  I requested that they assess the electrical concern prior to my approving the additional repairs, and the HMS rep agreed. When the tech arrived he ignored my concerns and completed the hinge repair while I was on the phone with the warranty company.  When I attempted to start the appliance that night, it no longer worked.  The warranty company insisted that it was an additional claim and I needed to pay a 5th copay.  They refused to let me have the contact information for a supervisor. 
    - Stephanie W.
  • F
    We have been with AHS for ten years.  Their yearly rates and their service call fees have increased but their service has gone way down.  We contacted them about a leaking pipe in the basement.  They sent a plumber out.  The plumber said that the pipe was connected with the boiler, and that his company did not work on boilers.  He said that we were to pay the service fee to him, and he would instruct AHS to send a different company out for the repair.  I confirmed with AHS that he was to collect payment.  AHS then sent out a different company, one that works on boilers.  They did not have the part, however.  They said they could get it easily at Home Depot or Lowe's and would be back that week.  They did not come that week or the next. I tried repeatedly to call the company but they never answered and their voice mailbox was full so could not leave a message.  I called AHS again and reported the company.  They said that they would contact them while they put me on hold; they had a different phone number to reach them.  The rep came back on the phone and said that the boiler company apologized, saying that someone had quit without notice (not the customers' problem) and that they would call me within 24 hours.  They never called at all.  I called AHS again and they said they were sending another company.  The rep told me that the service fee would be $75.  I told her no, that I had already paid that.  She was young and inexperienced, I think, and she said that that was for the first company coming out.  I could not convince her that nothing was fixed.  NOTHING!  I know how this works after all these years with AHS.  They appear to have a number of new reps who are either giving out wrong information or chatting and giggling with coworkers while they are on the phone with a customer.  I got so fed up that my husband and I decided to cancel our contract with them.  I called my credit card on which I had put the service fee and they reversed the charge.  When AHS found that out, they deducted $75 from our pro-rated refund.  BUT NO SERVICE WAS EVER PROVIDED! Both my husband and I have called again and again, and we get put on hold forever.  I am now going to write to the corporate office with  our complaint.  They cannot keep money for a service fee when no service was provided.  I hate them now.  I think they are scamming people.
    - Marilyn R.
  • A
    Technician showed up and started checking everything.  Found the problem in a relay that was not closing.  Got new one off his truck, installed and tested it.  Works fine, I'm grateful.  [Also had separate call for A&E factory service for dishwasher]
    - DENNIS F.
  • C
    The provider contractor added freon. The contractor did not list or itemize a checklist. Subsequently, The AC system failed to keep the temperature at the thermostat's setting. In September, another appointment was suppose to take place to follow up and do preventive maintenance on the heating system. The contractor that I was referred to was to suppose to have received the request from AHS, but they didn't call me. After almost two weeks, I called the contractor, who said they didn't see an order to contact me to set up an appointment.
    I have yearly contract with AHS. That is why I may use this provider again, but not the same contractor.
    - Zachary T.
  • B
    Initially, I had an extremely long hold time of over 2 hours but calling back later in the day resulted in getting assigned a claim number and the recommended electrician. I set the appointment and the electrician arrived on time and quickly solved the problem. Aside from my initial trouble, the process was rather painless.
    - Kevin S.
  • F
    It was done wrong in January and I had to pay again this month to get the same item fixed.
    - Cedric H.
  • A
    - Sandy D.
  • A
    Went well.
    - Boomie O.
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Home Warranty Companies in Laurel

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