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Glass Repair reviews in Laurel

Real People ~ Real Reviews ~ Real Results

  • Mickey was a pleasure to work with on a personal level. He was timely in quote responses and made himself available off hours for showroom visitations and material selections. His quotes were more reasonable then others we had received. As the project was underway we had a steady crew of workers that performed the day to day job and it was nice seeing the same faces each day. Communication from Steve, the head builder was frequent and he answered any questions we had. The quality of work was top notch. We are very pleased to present the finished master bathroom to our friends and family. The mudroom turned out perfect even though we went into it with a rough idea of what we wanted. They were flexible and helped give ideas on layout, functionality, and looks. I plan on using them again for kitchen work in the future and would not hesitate to recommend them to anyone.
    - John G.
  • Calvin gave us a great us a great design. He offered us a broad range of materials and appliances. He made great suggestions. The installation was superb. Polo and his team did an outstanding job bringing drawing to life. Excellent workmanship. The plumbing, electrical, painting, drywall and tile installation were performed well. They finished the project a week early. We are very happy with our new bathroom. A great job for a great price!
    - Darrell J. G.
  • WOW! I loved the work they did. They were punctual and professional. As the project continued and and issues came up, they handled it beautifully. i have already scheduled this company to complete a second remodel of a bathroom in my home!
    - Cindy F.
  • All of the work was completed on time and on budget, and we are thrilled with our new basement. Tomas Brothers and their hired sub-contractors (plumbing, electrical) took our basement from foundation and a staircase to a fully completed space. They handled all permits and scheduling. While they suggested certain materials and fixtures, they also allowed us to choose other options with our approval to affect the budget. It was very much a collaborative process and their communication was timely and always provided good information and advice. Any mistakes/issues found during the process were very minor and were fixed immediately. Their work was warrantied for the first year and we were able to easily schedule an appointment before the year was up to address minor cosmetic issues. Tomas Brothers gets our highest recommendation and we have already used them a second time and plan to keep hiring them for home projects in the future.
    - Kevin B.
  • It was a wonderful experience. I had no problems. The designers were flexible and accommodating and stayed within my budget. They took the time to listen and understand my tastes, then suggested styles/materials/products that they knew met my likes and budget. The bathroom is amazing and quite beautiful. I'm so happy with the final product. The crew was very hardworking, dependable and flexible and worked around my schedule. The project manager, Jason, kept me informed every step of the way and followed through on everything he said he was going to do. I'm a very satisfied customer and highly recommend VKB.
    - Jill D.
  • They did an incredible job! The before and after pictures say it all. There were a few hiccups here and there along the way, as with any major project like this one. Koehler proved to be problematic. The jetted tub received three ship dates. The job was begun because they had a ship date. The special order tub came in without the jets. Because the color was a special order, it took about 6 weeks to get the jets. When they arrived 4 of the 8 jets were broken. Again, because these are special order, it again took many weeks to come in. When they finally arrived, they shipped the wrong color. After calling Koehler with all of these issues, they located the correct ones and shipped them overnight. The online drawings (at Koehler) of the tub proved not to be correct. This meant rebuilding the tub surround, which added to the time that it took to complete the project. Finally finished, and it's fabulous.
    - ROBERT E M.
  • I purchased 8 glass shelves from River Glass. I first contacted them via email to get an estimate and then placed the order via email. The entire experience was great, though there were a few logistical issues with getting the shelves delivered. Approximately two weeks after my order an employee called me and said they were ready and would like to deliver them today. Him and I worked out a time in the afternoon that would work for me so that I could be home to receive the shelves. Midmorning the delivery driver called me and said that he was on the way to my house to deliver the shelves and that he would be there in 20 minutes. I told him that another employee and I agreed that the shelves would be delivered in the afternoon when I would be home. The delivery drive at first was not ok with this arrangement and said that he was in the area and needed to deliver these now and that if I wasn't home he could just leave them on my door step. I was not comfortable with this arrangement because they were expensive pieces of glass and they were very fragile. He told me that he would have to call his supervisor and he would call me back. After waiting a couple of hours without hearing from the driver I went home for the originally scheduled delivery and the shelves were delivered at the tail end to slightly after the delivery window. This caused a minor headache on delivery day but other then that I had a great experience with River Glass and the quality of the shelves is awesome. Their price was much better than any other estimate I received.
    - Tom C.
  • The master bathroom renovation process we experienced was frustrating and plagued with many unnecessary delays and quality control breakdowns. Having gone through numerous home improvement projects, we carefully researched companies and selected VKB Kitchen and Bath in large part because of the overwhelmingly positive reviews we read on numerous websites, including Angie’s List. Unfortunately, the company we worked with bore little resemblance to the glowing reviews we read. While we are ultimately happy with the finished product, we do not feel anyone should experience the frustrating ordeal we went through to have a bathroom renovated. Consequently, we cannot recommend VKB Kitchen and Bath. We signed a contract with VKB on March 17, 2016, to perform a complete renovation of our master bath. The project was to follow the VKB designer’s specifications, and was to be substantially completed in 2 weeks—their estimate, not ours—with minor items to be addressed in a final third week. The actual renovation began on April 19th, a week later than originally planned. From the beginning, we experienced problems. VKB gave us access to an automated project management tool to check on the job’s status, see what work was scheduled each day, see any change orders for modifications made during the renovation, and communicate any questions or concerns through its message board. VKB was to use the tool to communicate progress, work schedules, and responses to our questions. If actually used and kept current, it would have been a helpful resource to monitor the job’s status and any slippages. However, VKB rarely used it, and when it was used, it presented grossly inaccurate information (ex., noting tasks as “completed” when they had not been started or were well behind). Toward the end of the job, after numerous delays and a turnover in the subcontractor VKB hired to perform the work and the reassignment of the project manager, the lead designer—Joe—used the messaging feature more frequently to timely respond to our questions or concerns and to better inform us as to the new sub-contractor’s work schedule. Demolition of the old master bathroom took several days, primarily because most of the work was done by one worker. This pattern continued during construction of the new bathroom. Each day, several workers would show up to unload equipment, but then typically most would go to another job site, leaving just one person to handle much of the work. We were told that the crew would begin work between 8 a.m. and 9 a.m. and would work full days as long as there was work to be done, yet for the vast majority of the time the initial subcontractor was involved, the crew would not show up until 10 a.m. or later, and would usually leave between 3 and 4 p.m. There were days when no one showed up and we were not notified that no one would be coming that day, despite there being ample work. The lack of sufficient workers and erratic work hours were major factors in the job quickly falling behind schedule. When we raised concerns about job slippages to VKB’s project manager, he dismissed our concerns. Serious communication issues existed between the subcontractor and VKB’s project manager which led to mistakes and delays. For example, one key design decision prior to commencement of the renovation was the removal of a ceiling and wall bulkhead to allow for more open space. The bulkhead wall contained a ventilation register which had to be removed and rerouted through a toe-kick in one of the new vanities. Due to miscommunications, the subcontractor tiled over the ventilation opening on the floor. The crew had to subsequently pull up newly-installed tile to create a ventilation path and install a new vent. However, because of the manner in which this ventilation path was constructed, the floor register did not fit properly flush with the tile floor. It still does not fit properly to this day. To be fair, issues arose which contributed to delays in the job that were not originally anticipated. For example, when the subcontractor finished the demolition, he noted that the floor was not completely level. To his credit, he took steps to fully level the floor, which took a day to complete. Additionally, in designing the new bathroom, the designer envisioned shifting the position of the toilet. As the job progressed, the subcontractor and project manager realized this would not work without extending a wall. We agreed with this change, which added another day to the project. Finally, we were scheduled to be out of town beginning in mid-May, which resulted in the crew not being able to work on the job for 10 days. Yet, had the job met the original contracted timeframes, it should have been completed nearly 2 weeks prior to our trip. When little additional progress had been made 2 weeks after our return, VKB reassigned the project manager and Joe, our lead designer, fired the subcontractor and brought in a new subcontractor to complete the bathroom renovation. However, this subcontractor had to work us into his existing jobs, putting a strain on his crew. To further complicate the new subcontractor’s job, there were numerous instances in which materials delivered were either defective or incomplete. For example, a large wood linen cabinet was unfinished on one side, resulting in VKB having to order a piece to finish the side. Additionally, the cabinet, and two vanities that were to be installed were supposed to have two side-by-side doors. When we inspected the delivered cabinet and vanities, we found that they had single doors. After noting this to VKB, we were told that the manufacturer did not make vanities that had two side-by-side doors, though they were in VKB’s design and the contract specified them. When we noted this would be problematic with respect to the linen cabinet given its placement in the bathroom, VKB said the cabinet could have side-by-side doors but it would require re-ordering them. We later found out that any re-ordering of items would require 2-to-3 weeks from the time of ordering until the items would arrive. While a 2-to-3 week delay was bad enough given the significant slippages already incurred, it turned out that VKB also misjudged other wood materials needed from this same manufacturer to complete the cabinet and vanity installation–such as trim and crown molding we had requested prior to commencement of the renovation–which resulted in another several weeks of delays. The end result of these missteps was that the new subcontractor had to pull out on two occasions for a period of 2 weeks each to allow time for new and/or replacement parts to arrive. Additionally, VKB twice sent out a separate crew to install the shower door and glass, and each time, the crew had to leave without performing the installation because work on the shower was not sufficiently complete for them to install the glass. When they were finally able to attempt the installation, they discovered an error in the manufacturing of one side of the glass. They had to reorder the side, resulting in yet another delay. Perhaps most disturbing is that the door and glass had been ready for weeks, yet no one checked them to ensure the manufacturer had completed them to specification. Other examples of this abound, including delivery of bathroom sinks and countertops which were not properly made and hardware for the cabinet and vanities, which were missing handles. Many of these problems could have been prevented or at least detected and addressed earlier had VKB had an effective process in place to ensure all materials ordered from vendors were inspected for both quantity and quality as soon as they were received. As a result of these problems, our master bathroom renovation—which was to have taken at most 3 weeks—took nearly 4 months to complete. Final work was completed on August 8th. Even at that, we ultimately settled for certain things simply to end the ordeal and move on. For example, the floor register that had been improperly installed by the initial subcontractor was never properly resolved by VKB—its solution was to cut the register bottom to force it to fit, resulting in the bottom of the register having jagged metal which is a potential hazard to anyone who lifts the register off the floor. At the time we entered into the contract, we never imagined the renovation would extend through much of the spring and summer months, during which time we would have contractors in and out of our house with our entire second floor in disarray. What we had initially looked forward to as our last major renovation became a never-ending nightmare. VKB, to its credit, tried to compensate us. Joe, and Paul, VKB’s owner, provided us with a small discount and did not charge for certain materials. Additionally, Paul extended the service warranty period. Both told us that our experience was not typical, and described steps VKB was taking to avoid the communication and quality control issues we experienced. We note that certain individuals—including Alp (ordering of selected materials and arranging for trash pick up) and Ben (shower door and glass installation), as well as the second team of subcontractors led by Henry—did their best to assist us under difficult circumstances. And we would note Joe’s efforts to step in and try to get the job back on track after we reached out to him to express our concerns, as well as his invaluable assistance in selection of floor and shower tiling, countertops, and vanities. We hope the steps VKB described to us will prevent anyone else from reliving our experience. Again, despite our frustrations, we are ultimately happy with the finished product and wish VKB and its customers well.
    - Debra S.
  • We were disappointed.   We decided to contract with Kargmans because of their high rating on Angie's list and our pre-work meetings with Jim.   Jim had promised to be there the first day of the project which gave us confidence.   We never saw him again.  We called Jim several times for assistance throughout the project but he never came back.    The staff was nice enough although most of them did not speak much English.  We experienced a language barrier and were very reliant on Erin in the office.  
    There was lots of confusion on which floor we wanted, transitioning the wood around the fireplace, how to cut glass tile and when appropriate staff should show up.   For example, the painter came before the dry wall was hung in the basement.  We also had to push hard to use the glass tile that we purchased.  The final conclusion was that we purchased a glass tile cutting blade for their use and they handpainted the back of the tiles.  We expected a well managed project that was not what we got.    
    The work that they did was good and everyone was nice but it was very frustrating and painful.   Mid-project, we decided to hire a different company to do buy and install the floor in the basement that we had contracted to do with Kargmans.  It is my perception that both Kargmans and us were both extremely happy to part ways.
    - Megan E.
  • We called Window Glass Repair DC on an emergency basis on a Sunday afternoon after the huge glass window for our sliding glass door to our deck was shattered by one of our children.  We needed help right away, and the company came right away, even though we are in Anne Arundel County, Maryland, they are in Alexandria, VA, and it was a Sunday afternoon.  They boarded up the window nice and securely to keep our house secure. We had an unusual request for replacement -- plexiglass rather than regular door glass, to make it less likely to break again.  They were fine with getting me a quote and did, and were very accommodating about the time they scheduled to come back to install it. In every way they were easy to work with, and friendly, and they even swept our deck with a broom before they left even though the deck only had leaves on it, not anything requiring cleanup because of their work.  They left the inside of our house clean as well. The firm does window restoration and replacement, sash cord replacements, store front repairs and show enclosures. We would call them again anytime we needed their services, and recommend them.
    - Amy R.
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Glass Repair Shops in Laurel

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