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Find Top-Rated Kingsville Cabinet Refinishers

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Cabinet Refacing reviews in Kingsville

  • C
    Issue #1: Started at first meeting in October 2014. Salesperson did NOT and consistently DID NOT HEAR what i was describing to him. Even with a wood sample.  He kept going on and on and the quality of their work. So, to save $10,000 in buying new cabinets we decided upon this option.
    Issue #2: Another person came out to finalize the measurements. Apparently Salesperson #1 did not LISTEN to what we wanted with replacing the drawers. They were just going to reface them. This would have left the drawers looking and working unbalanced and uneven and interiors being worn and ugly compared to the rest of the  "new stuff".  Salesperson #2 said it would be $450 extra to replace all the drawers with new ones. Wow. Ok. I needed them to work and look good. My old drawers have become crooked - since they were installed in 1988. I don't know WHY Salesperson #1 didn't suggest that at the initial meeting.
    Issue #3: We were to receive samples of the wood we chose and the color we chose. At the initial meeting, we told Salesperson #1 that we wanted a stain with grain showing, not a flat paint! We said this at least 3 times. What do we get as a sample????? Yes, a FLAT painted piece of wood with no grain showing. So, it takes another 2 1/2  weeks to get another sample.
    Issue #4: Approved sample. It is now the end of November! They said they wouldn't be able to come install until January! Yes, it took 3 MONTHS for this process start to finish. I could have received NEW cabinets in 6 weeks.
    Issue #5: Installation time. They had to build a new cabinet for over the refrigerator. It was clearly CROOKED! The bottom of the cabinet was 1 inch wider by the time you got to the top of the cabinet! AND where  the inside hinges were there clearly was a mistake and was all GNARLED up on the inside! HOW could a "craftsmen" leave such an obvious mess of a creation and not expect us to NOTICE??!?!? Seriously?!  It looked like something a high school shop student did.  We told them to replace the whole thing
    Issue #6: They did not tell us during the initial visit that the build-ups of the cabinets to reach the ceilings were just FRAMES! The interior and the back (wall exposed) were not finished. Now the inside of the top shelf of my cabinets are the ugly burnt orange color of the previous paint job. I could have painted that if i had known it would be showing!!!!!!!
    Issue #7: Upon final inspection 3 of the drawers were WAY off color to the rest of the cabinets. It looked like they were missing a coat of stain!!!! So, they ordered and replaced them  2 weeks later.
    Issue #8: We were provided a can of paint to paint the inside edges of the inside of the frames of the cabinets to match the outside.. really? I have to actually do work  on the cabinets i paid  $15,000 for ????!!
    The craftsmanship was definately was under par for what they told us. It seemed like they just wanted to get in and out without really taking a step back and looking at the work. Things still are uneven, but can't do anything b/c the laminate is glued down.  Salesperson didn't even follow up the week the workers were here to check how things were going. Once he received the check, he didn't care.
    If I had to make the decision over again, i DEFINITELY would have gone with NEW cabinets. I could have received them in 6 weeks, instead of a total of 3 1/2 months, consistent color, better workmanship and a lot less headaches.

    - Kimberly H.
  • A
    It went very well. They were prompt, courteous, and had a very good knowledge of what needed to be done to put my house back to its original state. We choose a different company, only because we had an opportunity to see their work through the Servpro who came to take care of the water damage and dry things out. Trademark was within the cost range and I believe they would have done a very good job. It was just a choice decision, no one thing overwrote another. I would definitely recommend them to anyone else, because they were very respectful, prompt and kept in touch to see how things were going with the insurance adjuster. Thanks.
    - Sharon K.
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Cabinet Refinishers in Kingsville

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