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Air Duct Cleaning reviews in Joppa

  • A
    Went very well. They came on time and started right away. Very professional and went out of their way to clean up and did a great job. Sent pictures of before and after cleaning. Would recommend their service to others.
    - Ruth D.
  • A
    I was thoroughly impressed with the crew that came to my house. They were right on time, very professional, courteous and showed complete respect for my home. I would hire them again for any job that was in their area of expertise. They were a pleasure to work with.
    - Renee B.
  • A
    I had purchased an Angie's list deal from this company and was contacted promptly to schedule an appointment. At that time, they were scheduling almost 3 weeks out, and it was my hope to schedule something sooner. Once the appointment was scheduled, I received a confirmation and the representative arrived as planned. He worked diligently to clean all of the vents in our single home. There is a noticeable difference in the air quality of the home since the job was done. I would recommend Lowe's Air Duct Cleaning Service!
    - Donna K.
  • A

     We have been service customers of One Hour in Aberdeen since 2003 when we moved into our new home (builder installed HVAC). In the last two years we have had problems with coolant leakage causing our AC unit to freeze up and stop cooling.  One Hour has always been prompt and effective in coming out on service calls within 24 hours to get us up and running again in the hot summer weather (which in and of itself deserves kudos, because who wants to wait for days for the AC to be fixed when your home is 85 degrees and humid?) This year we had the same problem with the coolant levels, and since our HVAC system was builder grade and somewhat inefficient anyway, we decided to bite the bullet and replace the entire system. Brandon came out and provided an estimate for three different levels of replacement - basic, medium, and high - and explained all of the benefits of each. While he was there he commented on the noise coming from our air return, which we've always just lived with (though it was right in our family room and loud enough that you had to turn up the volume on the TV every time the system kicked on). He walked through the house and measured the return and ductwork in the basement, did some calculations and mentioned that the builder had installed an insufficient amount of return for the size of the house and HVAC system, making the system work harder and less efficiently (which may have contributed to early failure). He offered that we might benefit from an additional air return and some increased ductwork, since we were having the new system installed anyway. Then we went upstairs and explained the supply problem we were having in our son's room, which for 12 years had always been about 5 degrees hotter/cooler than the rest of the house in the summer/winter. Brandon said the additional return might help with that and also asked if we wanted to try aerosealing the existing ductwork to seal any pinholes that were leaking air behind the walls. At the end of the 90 minute appointment, we decided to go with the highest efficiency system which came with a 10 year parts/labor warranty, and a lifetime unit replacement warranty - we aren't planning on moving anytime soon, and wanted the peace of mind knowing that it would be the last system we would have to purchase. We also decided to have One Hour install the additional ductwork and air return, and seal the entire system.  We were 100% impressed with Brandon and felt he was very honest and sensitive to our needs, not your "typical salesman."
    Prior to the big install/sealing, Brandon came out one more time with another gentleman to estimate our new ductwork needs. The install itself took a little over two days, and it went about how you would expect any large remodeling job to go - it was noisy, and hot, and dusty, with people coming in and out of the house for about 10 hours each day. However, One Hour did their very best to lay down plastic to protect our floors, and each day got our AC up and running so that we wouldn't be hot at night. I appreciated the fact that they wanted to work as hard as they could to get the job done quickly and correctly, and minimize the time my husband and I had to take off work. All of the workers I met were courteous and went out of their way to answer any of our concerns. We truly felt like VIP customers. 
    The last step was aerosealing the ductwork, which involved (to the best of my non-technical knowledge) - connecting a machine to the ductwork and filling it with aerosolized material that looked and smelled like elmer's glue. The aeroseal team was awesome, so polite and took half the day sealing up all our registers to protect everything else in the house (the goal is to keep the sticky stuff inside the ducts, where it coats and fills all the little pin holes leaking your conditioned air). The air supply sealing process went perfectly ? they were able to seal holes that added up to about the size of a window being left open 24 hours a day, all year long!  Unfortunately, we ran into a problem with the new return ductwork, which had a large hole that hadn't been properly sealed when that team left around mid-day on the second day.  The aeroseal team ran the machine on the returns for over an hour but couldn?t get a good seal, which they monitored on a computer. What had been happening for the hour was that our basement and portions of our house were being filled and coated with adhesive because of the leak.  We figured this out when they finally gave up and we noticed that things were sticky.  They found the hole, sealed it with mastic, cleaned up as best they could, and called it a night (it was almost 9pm by that time).  The good news was that they?d been able to successfully seal the supply, which since it transfers the conditioned air, is the most important part.  The bad news was that we had some sticky surfaces ? mostly on horizontal things like shelves and boxes, but also a little on the backs of our couches and carpet near the basement door.
    After the install, Brandon returned to make sure we were completely satisfied, and we explained the problems that we had. He apologized, took notes and pictures, and assured us that he would take this back so that they could discuss it at their weekly meetings and use it as a training opportunity. He also offered us a 5-year maintenance package and a complete home cleaning, as One Hour's guarantee that the customer and their home be completely satisfied and respected. We really appreciated that. 
    About two months after the install, on a hot September Saturday, we had another AC failure - my heart sank. Yet again, something on the unit had frozen over due to low coolant pressure and the unit in the basement was leaking water. The house was 80 degrees and the unit wouldn't stop running. I was convinced that we'd gotten a lemon of a system, and the family was HOT! It was 10pm, but we called One Hour's 24-hour hotline, and they were ready to send someone out at no charge that night. It was getting late, so we said that the next day would be fine, and sure enough, a repairperson was there at 8am on a Sunday. He saw that when the outside unit had been installed, a valve had been left on but not quite tightened, which was causing a very slow leak. The valve looked fine, but just to be sure he went ahead and put a new one on and made sure it was really tight, refilled the refrigerant and we were back up and running. 
    One last note (sorry this review is so long, but it was a big job and I wanted to make sure it was thorough) - the new system is amazing! For the first time our entire house is the same temperature upstairs and downstairs. Our son's room is finally comfortable. I am not sure if is the new system, the new ductwork, the sealing, or all three, but One Hour really delivered on their promise to make us more comfortable. We would recommend them without hesitation. They are probably not the cheapest option out there, but we have found them to be the best, and they stand by their work and their word. My opinion is that you can tell a good contractor not only by the quality of the job they do, but by how they respond when something goes wrong. We had several issues in our install and the months following, but One Hour always, always made it right.

    - Katherine M M.
  • A
    As a whole, we were very happy with the work AMR performed on our home.  Loren was our project manager and he seemed to stay on top of the workers to make sure everything was adequately accomplished.  They worked hard and efficiently and our crawlspace looks great.  Most importantly, no more mold!  I found them responsive to both email and phone calls and did not have an issue with communication.  I hope we never have another mold issue, but if we do I would hire them again.
    The Hispanics worked shorter days than I would have preferred, but it wasn't a huge deal.  They definitely could have condensed the work and shortened the number of days at the house.  That being said, they worked hard while there!
    - Meghan G.
  • A
    Due to a misunderstanding, only part of the job was completed on the first visit.  When I brought the situation to the attention of the manager he did rectify the problem and rescheduled the completion of the agreed upon service for the following weekend.
    - James E.
  • A
    Excellent work. Technician was very professional.
    - JANET M.
  • B
    - Erin W.
  • A
    Great Service and professionalism.
    - LaKisha B.
  • C
    - Joshua H.
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Air Duct Cleaners in Joppa

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