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Deck Building reviews in Jefferson

  • F
    Initially everything started ok, then the materials were not available when the job started and it had to be pushed out a few weeks.  Then materials showed up in my driveway and I noticed that they were wrong.  I called and questioned this and was told that they were for another person job and they were temporarily storing them there??!!  The crew that they sent for the deck/screen room assembly was entirely hispanic with one person that could speak broken english.  This really caused problems conveying issues that needed fixing.  Cuts in the wood were made where they were not needed and areas of wood were damaged by poorly placed hammer hits.  These were fixed only after I addressed them even though they were in plain site. 

    I then discovered that each aspect of the job was being sub-contracted out to outside companies.  This was not explained to me in the beginning when Mark Doody came to give the estimate.  He also stated he would be there for the length of the job but I only saw him twice.  I then started getting the cold shoulder from the workers a felt something was awry.  I even had a huge cookout for the workers and I always supplied them with cold bottled water everyday at my expense.   I questioned the salesman that initially came out and was told that an employee (purposly leaving his name out) had advised Arsenio (the owner of the company who is Hispanic) that I had a problem with hispanic workers???  This was far from the case.

    So then I had an issue with the roof that was put on the screened in porch.  Here is a link to the video I took of the horrible job, keep in mind this was brand new construction, notice how the siding doesnt even go all the way into the j-channel, they used roofing nails to nail the siding down, and if a shingle wasnt long enough oh well theres felt paper there.  Not to mention the countless tubes of caulk they used to try and cover their poor workmanship.

    So when questioned about the quality of the roof I was told it was done by todays standards and nothing was wrong with it.  I had to hire a third party roofer to give me an inspection report that I had to forward to them with threats in order for them to make the repairs.

    Fast forward two months and I begin to notice collars on the railings splitting and cracking.  And the two screen doors would not close properly.  When I signed the contract I was told and given in writing a lifetime warranty  on all work and materials (one of the main reasons I chose this company)  I phoned and emailed Mr. Doody several times and finally got a response.  He advised that they would come and fix the damage but that I would have to pay a $150 transportation fee??  W**!! At no time was I ever advised of this fee nor is it listed in the warranty of the contract.  I then spoke to the president of the company Arsenio and he advised he would come out and fix them for free.  More of these collars have broken and after several calls and months go by they eventually come and fix them.  As of this writing I have two that are broken that I advised them about 4 months ago and they have never come out to fix.  My advise, stay as far away from this company as you can. BTW, Mr. Doody no longer works for the company and now is a mortgage broker who had the audacity to spam me with emails asking to keep him in mind should I or anyone I know need a Mortgage or Refinance.  Can you believe this guy?
    - Glen T.
  • D
    6 weeks over do,sloppy work,not do wright
    - nick s.
  • A
    - Sherre R.
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Deck Builders in Jefferson

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