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Chimney Repair reviews in Jefferson

  • F

    This basic service, performed on April 15) turned into a 9-week ordeal because the guy (Jose) who vacuumed out our woodstove damaged the door gasket, leaving about half of it hanging, then closing the stove doors and leaving without saying a word about the damage. It was only after the two workers had left that I noticed the damage.  (Side note:  First thing Jose did was ask to use the bathroom, which ok'd, but found very unprofessional and creepy.)

    4/16 - Called to report gasket problem and request it be fixed. Was given Jose's number and told to call him directly.

    5/7 -  After several unanswered messages and reschedulings, Jose came to look at what was left of the gasket.  He took a piece of it in order to get the right size replacement, said he'd call "next week" and unapologetically left.

    6/19 - After many excuses from Jose and even more unreturned calls, I call the office. Was given the runaround about the part not being received yet and the manager not being available for me to talk to.  Was advised Jose would call me tomorrow, which of course he didn't.

    6/25 - Called office, was put on hold, then, with apologies, was told that manager Mike Pinto was not available but would call me tomorrow.

    6/26 - Pinto called saying he was sending "Steve" out on July 2 day to fix gasket.

    7/2 - The original two guys, Mark & Jose showed up and Jose replaced the gasket while Mark talked my ear off on the benefits of chimney sweeping, etc., etc.  I asked Mark if it was standard procedure during a chimney cleaning to pull out the stainless lining. When he told me "no," I asked Mark go up on the roof to check the chimney lining which I had seen Jose wrestling out of the chimney back in April. He checked and said it was fine.  I'm not confident that's true.

    Before they left, I said I wanted to look at the new gasket.  I could not open the double doors on the woodstove.  With much force and noise, one of the guys got the doors open. Gasket looked like round rope type rather than flat (as the original) but it was in there.  Getting the doors closed was difficult as well. Was told it was because the gasket has to mold then the doors will be fine.

    It's Aug. 1.  The doors are not only not fine, one of them is loose and the last thing I want to do is have anyone from Magic Mountain touch anything.  Not sure what I'm going to do now. But I am filing this review on Angie's so others might be spared the incompetent work and lousy customer service of this company.   

    - Michael & Katy Y.
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Chimney Repair Services in Jefferson

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