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Auto Service reviews in Jefferson

  • F

    Couldn't agree more with the previous reviewer about their "service" dept. falling a bit short. Short being outright fraud and deceit which rolled over to the used car lot.

    Several years ago, purchased a used car from this dealership for my son for what at the time seemed to be an honest price. Inquired about the service history on the car as well as the maintenance done to get it ready for sale. Also asked about any records of maintenance/repair work done from the previous owner. Of course like all used car lots, they didn't have any "paperwork available from the previous owner" and if they did, they sure weren't going to show it to me. No matter. I had the Carfax report in hand and a general idea of what had been done over the years. Specifically I wanted to know if the timing belt had been changed (costly repair on this particular car) as it wasn't showing on the Carfax and initially they were "not sure if they did it" and would "look into it." Called back the next day and they said they had paperwork verifying the belt HAD been changed in their shop along with a printout of all the rest of the things they had done prior to the For Sale sign hung on car. Cool! Time to go hand over check and take keys. At the time, happy camper.

    Now for the real deal. Car, about a week ago or so, was taken into my local mechanic's shop for some routine maintenance/repair work and the fellas spot a small leak coming from the water pump area. The timing belt's right down there next to it so I asked 'em if they could look at the belt while they were in there changing out the water pump. Doug at Fountaindale Auto (Middletown, MD) calls a short while later and tells me it was the original imprinted manufacturer's timing belt still in the car. Whoa!!! Good thing for Fitzgerald's my kid didn't throw a rod thru the engine block. Looking down a repair that size with the age of this car getting up there(a repair mind you that could have been avoided had it happened!) - engine overhaul - big problem! Can you say lawsuit? I can.

     Thank goodness Fountaindale Auto in Middletown, MD unlike Fitzgerald's Nissan of Chambersburg is honest an forthright. Would like this car to last a couple more years. Knowing what I know now, the added info would have changed that transaction drastically! Just putting it out there for the rest of you BEFORE you consider buying a used car from this particular dealership. Hopefully things have changed since I was last there. Regardless, you have my tale. Even though it may be in writing from these guys in "service" right before your eyes, have it checked out by YOUR mechanic ahead of time. Do NOT take their word for it, written or otherwise. Might not be worth the paper it's printed on.       

        


    - Richard G.
  • A

    I concur with the previous reviewer that Clarke, Doug, Brittany and the rest of the folks at Fountaindale Auto are top notch when it comes to auto repair in the Frederick/Middletown area. For years I've taken numerous vehicles to this shop and each time they've made things right (repairs if needed or routine maintenance performed). They stand behind their work and make sure the customer is satisfied. That's important today. If you are looking for honesty, integrity and a locally owned place to have your car or truck serviced, can't recommend these guys enough.


    - Richard G.
  • A
    I took vehicle in for estimate - took 10 min. they contacted insurance carrier, got the approval. Took vehicle in for repairs took 3 1/2 days. Very through explained everything, even cleaned my vehicle!
    - Leanna B.
  • A
    They are fast, clean and customer oriented. They seem to be a little expensive, but it's a one stop shop for most of the repairs I need. They provide a nice waiting area or you can go shopping because they are located near a shopping area.
    - Grace H.
  • A
    My wife and I were looking for new "used" cars. We told John what we were looking for and our price range, and he went out and found two great vehicles for us. He adds lots of personal touches, like wash/wax, putting new tires on, fluid checks, vacuuming, etc. at no charge. He doesn't charge labor for misc. minor repairs, but has to on larger repairs. His rates are reasonable and he truly looks out for our best interests.
    - Bill F.
  • A
    Excellent in all respects. Car was washed and vacuumed before I picked it up. Work was completed in three days, without any up-charges.
    - Charles K.
  • A
    unknown
    - James R.
  • A
    unknown
    - Richard M.
  • A
    unknown
    - Dan P.
  • A
    I have be using this service for many years and they always do a good job. Very Friendly.
    - Tim N.
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Auto Services in Jefferson

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