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Outdoor Living reviews in Jarrettsville

  • D

    Told us he would match the price of a competitor and then called later to say he could not do it for that amount. We still went ahead because they had done other work in our community.

    Our driveway was left a mess after the project and we were told they would be back to clean it. No one ever showed up.

    After less than a year stones had fallen off the fireplace. Three pieces fell on the ground but many others were loose in the same area. The patio was faded and dirty looking since it was completed and we were told this would improve but did not.

    It took more than five phone calls and emails to get someone to come and look at the issue and then another few weeks before they actually repaired the stones.

    EP Henry reps looked at the patio and said it should be cleaned with a special cleaner to get the color of the stones to come out. I told the rep I preferred to not have this company come out and clean the patio.


    - Joe S.
  • C

    In the end, the repairs looked very good.  The process itself was a nightmare.  The contract was signed in early May, with the understanding that the work would be finished in 3-5 weeks.  There was a substantial delay in starting the work.  Once the work was started, it was impossible to tell when the workmen would be there from day to day.  On one occasion, I specifically asked if they would be there on a Saturday.  I was told that they would be, so a family function was moved to another location.  When we returned home, nothing had been done.  The workmen showed up the next morning at 8:00 a.m. ( a Sunday ) with jackhammers while I had a houseful of guests.  On this occasion, I did send them away, in consideration of my neighbors and guests.

    The cement truck left deep ruts in my back yard (and it could have been done from the driveway).  Two dumpsters full of cement were left in my driveway until I called and asked why they had not been removed.  In the meantime, they caused damage to the driveway.  I was reimbursed for the damage to the yard and driveway, but only after pointing it out to the company and complaining.  I guess they thought I wouldn't notice.  It took the remainder of the summer for new grass to be established in the yard.

    The whole process was extremely frustrating, and it was not completed until Mid-July.   I made phone calls practically every week  to prod the process along or find out what the schedule was, and the schedule was rarely kept.   I would not use this company again and I would not recommend them to a friend.

    - Mary Ann L.
  • A
    Ray and his staff are professional, punctual, highly knowledgeable, honest , and fair.
    I was seeking a new provider as I had become very dissatisfied with a local service that had tended to my pool for some years.
    Finding Splash Pools and Spa Services with Ray was a great turn around for myself and my pool needs. From our very first contact, and every subsequent one, he was up front with availability, what he thought needed to be done, appointment times, etc.
    I highly recommend Ray and his company to all pool owners out there. A solid company being managed by a solid man.
    - Michael K.
  • A
    To say the least Dwight and team of just 2, are the hardest working crew I have ever seen. They worked extremely well together and did an excellent job, Dwight helped us out with all his experience on the maintenance of the pool and how to do it.
    Thank you for all your hard work!!      Paul & Nancy Haney
    - Paul H.
  • A
    It was an excellent experience. Everything was timely and every step of the process was explained in detail and it all went according to plan. I would recommend them to others.
    - SHANE & DAWN A.
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Outdoor Services in Jarrettsville

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