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Internet Provider reviews in Hunt Valley

  • A
    All completed in a timely manner, all systems working well. Mr. Geoffrey P, has now been our IT "guy" for several years now and we rely on him for all our computer work. Very professional and well versed in "computer technologies".....would highly recommend his company and services to anyone looking for a good "IT GUY".....
    - Brenda C.
  • C
    They came when promised. It took forever (5-6 hrs.?) to install ... and when they were done the signal was "marginal" to "weak" in the house. Phone calls and TV channels were being dropped; it was terribly frustrating; a big step backwards from what we'd experienced before. So I called. Had to argue with the rep about how I was not feeling the "FIOS experience" to get them to come back out and put the router INSIDE instead of outside in our garage. It was a Saturday night. The rep promised to have someone call me on Monday. No one called. On Wednesday I called (by the way, you're lucky to get to a human being) ... waited on the line for 15-20 minutes ... call gets dropped. Happens a SECOND time. Finally I get to someone who wants to be a professional comedian (he WAS funny!) and tells me that they'll get someone out the next day (Thursday). I wait half a day. No one shows. No one calls. No one texts. I call & get the usual delays and scripted "apologies" and the promise that they'll come out on Friday. They finally come. It takes all of 3 minutes to put the router where it should have been in the 1st place. Signal strength is great!! But it took a week. In the meantime, I realized I was not getting a free movie channel promised by Verizon when I signed up. I spent some time on the phone with a rep who told me there was no record of that promise (I signed up on an online chat) & that it was not a current offer. "Fine," I said ... evenly. "Just check the box somewhere that says this customer feels he was promised a channel that he did not get." He suddenly changes & says he can work something out ... gives me the free channel for a year. Thanks, Verizon. The Customer Svc. is just plain bizarre ... uneven ... unprofessional. But I AM saving a lot of money compared to Comcast. For two years. And then what???
    - Frank B.
  • B
    I don't have a lot of complaints about their service. Their internet speed is a little slow and they keep wanting to sell you an upgrade, but I don't want to have to pay more to get a faster speed. They're very responsive to my calls and concerns.
    - Rhonda C.
  • B
    they ran a test to see if router was receiving signal. When it wasn't they talked me through
    checking to see if it was turned on and plugged in. When it was deemed that the router
    wasn't working, they sent me a new one by UPS with instructions on how to hook it up.
    No charge
    - Rhonda C.
  • F
    They wired the stuff wrong. When I went to turn the light in the small bedroom it turned the land phone off. I don't like how the television is set up. I got rid of them in 3 days and went back to verizon. The guy that was installing it didn't know what he was doing because he was on the phone talking to someone else telling him what to do.
    - Frank S.
  • A
    Was very thorough. Explained everything to me. Fixed the problem. Would absolute hire again!
    - Kathleen M.
  • B
    The 1st guy placed the router in the wrong place, so I got poor WiFi. It takes a lot of running around to connect with a human being for support, but they made it right.
    - Frank B.
  • A
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    - Julie W.
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Internet Service Providers in Hunt Valley

Companies below are listed in alphabetical order.

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