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Insulation reviews in Harwood

  • A
    Power Home Remodeling
    I spent a day taking estimates from 3 different window companies.  This company, although not the least expensive, hands down had the best quality window.  Having replaced 10 windows already using 2 OTHER companies, I had plenty of experience with poorly made windows, which is why I delayed getting any more until I knew wanted, and knew what I didn't want.  My brand-X 2012 and 2013 replacement windows are much harder to open one handed, locking/unlocking requires 2 hands, and a few of them already leak.
    This sales rep arrived on time and was not pushy.  He had a great product to show and he knew it. A week later there was a scheduled appointment to confirm the measurements and an appointment was made for the install.  We found a week and time that worked for both of us, and a date was set.  Many window companies that I've talked with over the years have insisted that I must do all the windows in order to do the job. This company allowed me to do just a few windows at a time so I can test them out, and later budget and plan for more.
    I received a reminder call a few days earlier and then a call again that morning.  They told me that I'd hear from the crew around noon to get a specific ETA.  They called at noon to say they'd be here at 1:30.  The 2 man crew arrived right on schedule.  They were dressed in clean uniforms and introduced themselves at the door.  They spread out drop cloths on all my hardwood flooring and carpets, they even hand wiped their shoes upon entering the house. They did a quick survey of the windows being replaced, and promptly began to work.  They spread a tarp outside to catch the debris from the outside, spread yellow caution tape around the construction zone, posted a temporary construction warning note at the front door. They attached a padded ladder to the side of the house with slow and careful precision so it wouldn't hurt my siding, I checked. They were very polite, quiet, and respectful of my privacy.  They treated my home with gentle kindness.  There were no loud noises or shouting. Nobody smoked on the job.  I hardly knew they were here, and then they swept, vacuumed, picked up, and cleared out just as quietly. 
    Before they left they did a walk through with me, encouraging me to look for anything that may need to be improved upon, but I found nothing out of order.  Everything was insulated, caulked, sealed, and all the trim was put back looking better than ever before! They showed me how to open/close, lock/unlock, and how to clean the windows.
    A 3rd man arrived partway through to follow up.  He had me sign the sales contract and emailed me a warranty for the windows. He stayed for the walk through and we talked about future window replacements.  He took measurements of my other windows so that when I'm ready to do more windows.  I'm almost ready to order more, just by how smoothly this went.  I had expected a major mess and disruption.  I think they'd be just as efficient with 6 more at once!
    I'm looking forward to the sunlight not baking my bedroom this summer but the big test will be when we get the first frosty wind this coming fall and I'll update this review then.

    - Robin A.
  • A
    Fichtner Services Inc
    Fichtner Services was one of four contractors interviewed for the job. They were one of two companies that also offered insulation services. Their price was better than the other company, and the good reviews on Angie's List influenced my decision.
    The job was scheduled for December 23.  In retrospect,I would not have agreed to the day before a long holiday because there was a good deal of repair work to be done. A problem arose because the work order contained incorrect information. When Mr. Fichtner was made aware of the problem he came to the house immediately. His only real concern was what he could do to make me happy with the job. The project manager, Bob Hanna, also visited the following week and assured me that I would not be required to pay for the job until I was completely satisfied. When the crew came back that week he personally supervised the work.

    A company is only as good as its commitment to its customers. It is easy to get good press when things go smoothly. The test comes when a company responds to problems. Mr. Fichtner's did just that . That is why, despite some problems, I have given him an overall grade of A.
    - Janet L.
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Insulation Contractors in Harwood

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