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Well & Water Pump Repair reviews in Halethorpe

  • A
    A A Action Waterproofing Inc
    AA action waterproofing was amazing!! Our basement completely flooded and our first estimate for a sump pump repair, a second sump pump installation, and a drainage system the entire perimeter of the basement (109 feet) was ridiculously high and simply not affordable. A friend recommended AA Action and I am so glad we called them. They came out for an estimate within 24 hours and their estimate was much more reasonable. The crew that came out to do the work were trustworthy, friendly and very knowledgeable. They even hauled our carpet away! The fact that they have a lifetime guarantee made choosing them even easier, it shows they stand by their work. I could not be happier with this company!
    - sara m.
  • C
    Value Dry Waterproofing
    I purchased a deal on an estimate from Value Dry because the partially finished 588 sq. ft. basement of my 1954-built house was evincing signs of water intrusion. In addition to being somewhat damp and musty, its one exposed cinderblock wall had mold growing behind flaking paint. I am asthmatic and allergic to mold, among other things, so I had hired another waterproofing company for an estimate almost a year earlier and wanted to compare diagnoses, recommendations, and prices. VD���s salesman inspected the property inside and out and gave me an extremely thorough explanation of the mechanics of water intrusion, replete with illustrations, his assessment of the problem with my basement, and a recommended course of action. He assessed that the subfloor drainage system was compromised, clogged with clay and mud, causing water to build up several feet inside the cinderblock walls. He judged the previous owners��� decision to install a second sump pump to be a partial and ultimately inadequate measure to deal with water intrusion, probably taken because it was the cheapest option, which I had to admit was consistent with other cheap half-measures they had taken elsewhere in the house. The solution was of course a new subfloor pressure relief system (SPRS), this being a waterproofing company. Once I was sold on that idea, it was natural that I would opt for a new sump well, pump, and battery backup system. Finally, since there was no way of knowing if any mold was growing on the three walls that were covered by drywall and/or groovy Seventies paneling, if I wanted to be certain of minimizing mold, all of the drywall and panelling would have to be torn out and the newly exposed cinderblocks treated with an antimicrobial product and covered with a ���vapor barrier��� to prevent further mold growth. I also agreed to the installation of an ���EZ Breathe��� system, which was supposed to dehumidify and purify the air in the basement and force it out of the house via a duct like the one exiting a clothes dryer. The cost for this alone was close to twenty thousand dollars, significantly more than the $9,000 the other company had proposed charging to install a similar SPRS and EZ Breathe system, although the latter project did not include removing most of the drywall and installing a vapor barrier. VP���s SPRS also came with a lifetime warranty, as opposed to the warranty of only a few years that the other company had offered. My reasoning - sound or poor as it may have been - was that VP was charging more than its competitor because it was doing a more thorough job of permanently solving my basement���s putative problems. The job was projected to take three days but ended up taking four since there were apparently more layers of panelling to be removed behind the drywall than had been initially anticipated. As was to be expected, it was extremely disruptive and messy, but the crew did a pretty good job of covering my belongings remaining in the basement with plastic sheeting. They did however turf my lawn with their truck on the first day, break a picket off the fence outside the back door leading into the basement, and also break the metal railing along the stairs leading from my driveway up to the house. More about that later. As the project progressed, I noted the condition of the basement each day and assessed my options for refinishing it. My washing machine, dryer, and utility sink had to be disconnected for the project to be performed, as did the toilet and vanity sink in the bathroom. Their reinstallation was not included in the project. The bottom 18 inches of the studs had been cut away to install the SPRS, and they were now just dangling from the walls. I came to the conclusion that foregoing refinishing the basement at all and just hiring another contractor to reinstall the appliances and utilities was not an option. If I hired VD to refinish the basement, including new studs, insulation, and drywall and reinstallation of the toilet, the new cost for the total job would be $30,500, but in order to lock in that price I needed to decide by the final day of the current job, which turned out to be day four, when the concrete was poured over the SPRS. I shopped around in the limited time I had but could find no contractor who was available any time in the near future, which was a necessity since I could not do without my laundry for an extended period of time. VD was available to do the job immediately, so I signed a new contract with them. The basement was refinished with ���primer-ready��� drywall, and a new toilet was installed (due to a happy misunderstanding). The drywaller also glued the broken picket back onto the fence. I was relieved when the project was completed and I could finally clean up. The drywalling contractor had left quite a mess, not even using a shop vac to do a cursory cleaning. A few days later the salesman I had initially consulted returned to reinstall the washing machine, dryer, and utility sink. Reinstallation of the bathroom vanity had not been included in the project, so I had to hire a plumber for that surprisingly expensive job, but before it could be performed, the bathroom needed to be repainted, since the moisture that would build up behind the vanity would damage the drywall. The painter arrived and informed me that the walls had not been sanded, i.e. they were not ���primer-ready,��� as they were supposed to be according to the contract I had signed and paid for with VD. Since the painter was already there, I had no choice but to pay him extra to sand the walls of the bathroom before he could begin painting. I called Value Dry to inform them that the job had not been completed as stipulated, and they dispatched the drywalling contractor again. He sanded the walls, repaired the drywalling that had been botched around some of the electrical outlets, and did a more thorough cleaning than previously (although I had already done several hours of cleaning myself, even having rented a shop vac to do so). Since I did not want to deal with the further hassle of re-removing all of my belongings from the shelves of a closet or re-moving the contents of the laundry room, I told the drywalled not to bother with sanding those areas. Meanwhile, as soon as the EZ-Breathe system had been installed, I noticed that the output was barely an inch or two above the soil outside my house. Concerned that this would make it easy for the system to be damaged by incoming dirt as a result of rain or even wind, I informed Value Dry of the problem. They sent someone out who dug a small pit below the opening and surrounded it with some sheathing. I certainly HOPE it works. I also notified the company that the metal railing leading up from the driveway had been broken on the first day of the job, but I failed to do so until several months after the damage had been done. The representative I spoke with informed me that he would look into the matter but could make no promises since I had reported the damage so long after the job had been completed. The company never got back to me, but I silently dropped the matter since I could understand their position. I should have pointed it out the day it happened. I can report that my basement has remained dry through the summer and fall and no longer has the dampness and musty smell it once had, so the system seems to be working. However, I still have some allergic reactions when the hot or cold air cycles through the ductwork, which I had cleaned after all of the work had been done. I cannot be sure that the mold problem was completely remediated. My advice to anyone considering waterproofing a basement is to shop around and ask as many questions as possible of any potential contractor. Take both the price and the extent of the work quoted into consideration. If you hire this contractor (or any other for that matter), watch them like a hawk and immediately inform them of anything that does not seem to have been done correctly. As detailed above, my experience was that ValueDry made quite a few mistakes, but they WERE responsive when I brought problems to their attention. But for the price I paid, that seems to be the least any company should be expected to do. As always, caveat emptor!
    - Philip R.
  • A
    MJ Home Services LLC
    Job went great! They kept in communication the whole time and the guys did a amazing job. I will be telling family and friends as I see they do roofing and all. Great REAL people and down to earth!
    - Amanda T.
  • A
    On Time Handyman & Spas
    The repairman removed the old outside hose and installed the frost free hose. He drained the sump pump and re glued the Pvc pipe that goes from the sump pump to outside. Then he took off the lever to the sink and installed the repair kit I received from delta faucets for my leaky kitchen faucet. The work was done quickly and neatly.
    - Gwendolyn F.
  • A
    Basement Waterproofing Nationwide Inc
    Chris arrived right on time to give us an estimate.  We felt the price was very good so we signed the paperwork that night.  We received a call within a few days to schedule the work but unfortunately because Basement Waterproofing was very busy as that point, we did have to wait about 6 weeks for the work to be performed, which was the first appointment available.  The crew showed up on time for the appointment and stayed until the work was completed.  We have had several storms since the work was performed and the basement has remained dry  We really appreciate the good work that was done.
    - Diane E.
  • C
    B-Dry Waterproofing and Foundation Repair
    Day one went fantastic.  Butch and Brad arrived on time and went straight to work doing all of the jack hammering and other prep work for the installers.  They were both very proactive in identifying potential issues with things they weren't even working on as well as keeping us posted throughout the day with what they were doing and what we should expect.  They were great.
    Day two was ok.  Had a new Crew with Corey as the lead and he did a decent job of answering my questions.  The crew was removing all of the concrete and installing the drains and sump pump, so it was a fairly labor filled day. 
    Day three was the exact opposite of what we experienced on day one.  Corey was the lead again and it was clear that the new crew that day wanted to go home.  They were very rushed and a lot of sloppy work was done.  There was no walk through of what we should do now, how to operate the sump pump/Blue Canyon....just packed up and left.  When the Blue Canyon was installed, we were never informed that a large pipe would be sticking out of our floor, nor that it would be as loud as it is.  The attitude of the gentlemen installing it was like "oh well."  They eventually moved the pipe away from the wall, but they weren't happy about it.  Upon further inspection, there was a lot of sloppy work.  All of the finishing work was very poorly done.  ie: concrete work had divots in the floor, could see daylight around the pipes going out of the house, concrete was rough and not smooth, Blue Canyon pipe outside wasn't fastened to the house properly.  It just looked bad! After three weeks, everything was addressed and fixed.  It was just unfortunate that it was required.
    Overall, I think the sump pump is fine.  It's only been a few weeks since its been installed.  We are, however, very disappointed with the Blue Canyon system.  It is fairly loud and you really can't turn it off.  Plus, there is a pipe sticking out of my floor that is pretty ugly.  Had I known that was necessary, we would not have gotten it.  If their entire team could be made up of Butch, Brad, and Mike (one of the guys who came out to fix the sloppy work) this would have been a completely different experience.
    - Beth B.
  • A
    Ameri-Dry Waterproofing
    If you're selecting a contractor to do thousands of dollars of work, you'll probably do a lot of research. I tend to over think things, and I had a lot of contractors come to my house to give an estimate. I wasn't just looking for the lowest bid (after the first three, I pretty much knew what the price range was) but I did not want to pay a ton of money and then find the work was inadequate/insufficient and I'd have to pay even more to have it done right.
    My issue started with a leaking sunroom. After rain or snowmelt in my newly-purchased house, I discovered that water leaked under the concrete into the floor and soaked my carpet. Several contractors came and tried to figure out the problem. Most of them initially focused on the roof, but the water wasn't leaking from the roof. So evidently it was coming through the foundation, but was it a leak in the joint between the sunroom and the house, or a crack in the concrete? They all told me this sort of problem is tricky to diagnose; in some cases you'd need to dig out the entire foundation to be sure. But basically, all the waterproofers I spoke to agreed that I needed one of two things: (1) A French drain and sump pump installed inside the sun room along the leaking wall, or (2) a French drain + speed drain on the outside (more expensive). The most expensive option yet was to dig out the foundation and waterproof the outside of it with tar sealant, particularly a problem since I had a concrete pad on the exterior of the leaking section.
    So, with the general consensus being that what I needed was a French drain and sump pump on the inside (this seemed the most logical, and also most economical solution), I got a range of estimates and pitches from waterproofers who do this kind of work. My top picks were the ones with good Angie's List ratings. The price range for the basic job I have described ranged from about $2300 at the low end to $3600 at the upper end.
    Now, I was leery of a large franchise operation like Ameri-Dry. They have a very slick website, of course, and their sales reps are very polished and can describe in great detail why they are the best company for the job, what makes their methods superior to others, etc. I found that nearly every contractor was happy to contrast themselves with everyone else, swearing they stand by their work but "you can't trust those other guys" (in so many words). I can't blame them, and I hate to be cynical, I'm sure most of them are sincere. But my natural inclination was to go with a smaller firm with good reviews on Angie's List. Still, there are some advantages to going with a large, established company, and Ameri-Dry has very good ratings, so I had them come give an estimate as well.
    Not one, but two men came to my house to look at the problem and give their pitch. The senior rep who I dealt with for the rest of the job was named Carlos. I'm not sure if sending two men for an estimate is standard practice, but they seemed to have practiced their presentation, which made me a bit wary (I hate being "pitched" to or feeling like I am being subjected to a sales routine). Also, they tried to do that thing where they'll offer a discount if you sign a contract that day, which I said I hated -- I like to think over big financial decisions at length. They did back off once I made it clear that I was not going to decide that day.
    However, the things they said made sense and conformed to what other contractors had said. Moreover, Carlos was the first one to ask to see my basement, even though the problem I called about was in my sunroom. So I showed them my basement (where I had a sump pump already) and he pointed out that the floor drainage was very shoddy work and that I had mold and efflorescence indicating water leaking through the porous cinder blocks, probably from external pressure.
    Now, of course this made me a little wary as well -- "Oh, naturally they're trying to get me to have even more work done!" -- but in fact I had noticed this myself and knew I'd have to do something about my basement sooner or later. At this time, all I wanted to do was get water out of my sunroom, spending as little as possible. But I gave them credit for looking over the entire house. And when they gave me an estimate, the cost of putting in a French drain and sump pump in the sunroom AND at the same time putting a weeping tile drainage system and a larger, improved sump pump pit in my basement, was pretty reasonable.
    I still had a couple more contractors give me estimates, this time for both the sunroom and the basement. Ameri-Dry's estimate was in the upper range, though not the highest bid, but certainly not the lowest. I vacillated. There were one or two other guys that seemed pretty solid, and a little cheaper. Was it wise or foolish to go with a big company? Ameri-Dry's Angie's List ratings were very positive, which spoke well of them (and was what ultimately weighed against another company that otherwise I probably would have chosen, since they had no Angie's List track record), and the "life of the structure" warranty Ameri-Dry offers was also very attractive (though a couple of other contractors also offered a "one-time transferable" warranty, meaning it would last as long as I own the house and could be transferred to the next buyer). But the Ameri-Dry warranty is supposed to transfer to anyone who buys this house, ever.
    So, when Carlos made his follow-up call, I was still vacillating. Well, it turned out there was a little room for negotiation on the price, and I ended up pushing him a little harder. We settled on a modest discount off their original estimate, and he came by the next day with a contract.
    They were able to schedule a crew to come out the following week, at a day convenient to me. These guys were a very organized team that had obviously done a lot of these jobs, and they were quite polite and professional. Now, one thing to be aware of: they were subcontractors. They told me they do essentially all of Ameri-Dry's jobs in this area. Several of the other contractors who gave me bids touted the fact that they don't use subcontractors. I guess this can be significant for insurance and licensing purposes, though if the subcontractors are also properly insured and licensed (which these guys were-at least the paperwork I looked at seemed legit) then it probably doesn't really matter if the crew doing the job works directly for the company you hire or was subcontracted out. It's the quality of the work that matters. So I wasn't really upset by this.
    The basement job was done quickly and without a hitch. The guy in charge even asked me if I wanted the sump pump moved to a more convenient corner location, and I said yes. So they put in the drainage system and filled the old pit and dug a new one. I feel better about the basement now; I am hoping this will extend the life of my basement and the foundation by many years and forestall further seepage problems.
    Now for the complication: remember they were supposed to dig a French drain and sump pump in the sunroom up above? Well, after pulling back the carpet inside the sunroom, it turned out that my sunroom sits on a single concrete pad without a footing. So, they COULDN'T dig into it without undermining the structural integrity of the sunroom! The foreman was rather annoyed at Carlos (who had said what I needed was a French drain) and they called him out to my house to discuss the matter.
    So, what I actually needed was that exterior water-proofing job and a drain along the outside, with a speed drain in front of the door. And to do that, they had to get a concrete saw, saw a chunk out of the external concrete pad, then dig down and properly waterproof the outside wall of my sunroom, then fill it back in again with concrete and install the drain.
    This was, of course, more expensive than the job originally planned, and Ameri-Dry wanted me to pay more. I was pretty upset by this, since once the foreman pointed out the issue with the concrete foundation, even I could see it, and I figured the guys giving me an estimate should have seen it or at least anticipated it. So I held firm on the original price we agreed to. After a bit of back and forth, Carlos acquiesced, and I got my waterproofing job done for the original agreed-upon price. So, I was satisfied by this, and I give Ameri-Dry credit for being willing to eat some expenses to keep the customer from feeling mistreated. I also give those subcontractors credit, as their expertise and willingness to call a halt to a job that wouldn't be right if they did it as ordered, saved me from ending up with worse problems had they simply shrugged and proceeded.
    So, that's all great but did it work?
    Well, it's only rained a couple of times since then, but no leaks like before. And I also did a hose test, running water over the entire concrete slab outside my sunroom. Previously this would soon cause water to soak across the floor inside. After the waterproofing and drain was installed: not a drop. Looks completely dry! So, I am pleased with the job done. Of course with water problems, sometimes it takes a while for weaknesses to develop, so I won't be 100% convinced that all is good until a few years have passed, and a lot of rain and snow, with no sign of further problems. But Ameri-Dry's lifetime-of-the-structure warranty is supposed to cover me, so should problems occur, I will be calling them and updating this review. Hopefully that won't be necessary and everything looks good right now!
    Overall, Ameri-Dry was a good company to work with. The crew did quality work and I was given confidence by their professionalism. I would not have a problem recommending them. They aren't the cheapest, but they aren't the most expensive, and they do seem very concerned about customer satisfaction - they are certainly aware of Angie's List and definitely want to keep their high reputation here.
    - David E.
  • A
    B-Dry Waterproofing and Foundation Repair
    The service was excellent. They did a beautiful job and the entire crawlspace looks good. They crew was very attentive and I was relieved that the experience was painless. They got the work done in one day. The work has a lifetime guarantee attached to the structure.
    - Barbara N.
  • A
    Basement Waterproofing Nationwide Inc
    Everything went very well, it only took one day to do a very large basement. They were on time. They didnt leave any mess inside or outside. There is absolutly nothing bad to say about this company.
    - Valerie W.
  • A
    OHLER PLUMBING AND HEATING
    These people are awesome and are the only plumbers we will ever use. We we first moved into our house in 2008 we noticed our water flow was a little low. We used they guys on a recommendation, and they started with less expensive repairs, such as replacing some old plumbing in the house. Only when that didn't work did they suggest replacing our main water line. This was done in a day, and they even replanted the shrubs they had to dig up! At the same time they replaced our water heater, which works great. That same day they were supposed to fix our toilet, but ran out of time because the owner was in the hospital! They came promptly the next day to finish the jobs. We also had a sump pump break down, and our plumber not only fixed it, but suggested adding a flow valve to prevent further breakdowns. We have had no problems since. We also asked our plumber about our radiators because one radiator didn't warm well. The plumber knew exactly what the problem was, adjusted the flow in the radiators, and now they work great. Our last job was a second sump pump since the other side of our basement flooded last year with the snow. This was also an efficient job.
    - Jennifer G.
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