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Handmade vintage wool rug from Fine Estates

Oriental Rug Cleaning reviews in Halethorpe

  • D
    Unimpressed. The rug was still dirty after it was delivered. When I asked about it's appearance I was told that supposedly a lot of dog hair was vacuumed out of it, and they "went over it twice". I have a Dyson vacuum and we have allergies so we vacuum OFTEN, but I didn't want to argue with them; I just wanted them to take responsibility for delivering a dirty rug. It's been beautifully cleaned by other service providers in the past. I even used my Spot Bot rug shampooer on a part of it, and the water that came out of it was dirty. Is it too much to ask that a rug is actually clean when it's returned? There was no resolution or refund; just them implying that the rug must have been too dirty to begin with, which was ridiculous and kind of offensive, and then after asking the manager to call me, we played phone tag. It's a gorgeous ivory Oushak wool rug and unfortunately I'll need to hire another company to do the job right. Shouldn't have been this complicated or stressful. Will not hire again.
    - Sherrie W.
  • A
    They were literally right down the street from us. We gave them about 5 or 6 rugs to clean and they returned when everything was done. However, they returned all but one rug. We said, "Where is the other rug?" So they looked and where able to find it. I guess it had been separated from the others. They found it, cleaned it and  were in constant contact with us.
    - Sara C.
  • A
    unknown
    - Carol C.
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Rug Cleaners in Halethorpe

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