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Repair & Maintenance reviews in Gwynn Oak

  • A
    We called Landers and they had a technician here the next day. He knew immediately where to look. A chip on the main control board had burned out and, because of the age of the machine, the parts needed were no longer available. The technician was courteous, but above all, extremely knowledgable. I would call Landers again in an instant.
    - Ray Z.
  • B
    I have a contract with them and any time I have an appliance that needs to be repaired, they come and fix it. It's a little weird because making appointment with them it's like having a root canal without any anesthesia or any pain medicine but when they come they do work perfectly. Getting an appointment is the one that is really difficult. The price is reasonable actually. I'm still using them. The workers are very punctual, very well mannered and professional. They leave the area pretty much the exact way they found it.
    - aster o.
  • F
    That didn't go well, I ended up buying a new washing machine.
    The guy came out about 8:30, 9:00 and he repaired what he thought it was. He didn't test run it because it was so late. I didn't get a chance to test run it to see how it would go. The next morning when I get ready to run the machine it didn't work. It would fill up and it would keep washing and washing, it wouldn't stop. So, he said it was a timing thing and that's what it ended up being. If I had known that the night before I wouldn't have had all that water running down on my kitchen floor because the door is a front load and it locks. It was a mess.
    - Patricia H.
  • A
    The price was $169 as I had a coupon but they had to come back to reconnect the pipe back up; hence it cost me $369. They are a great company and I have nothing bad to say about them. They were very knowledgeable of the work that needed to be done. They came out when they were supposed to and they did the work when they were supposed to. They were excellent. They are the best. The work was excellent. They knew what they were talking about.
    - Julie M.
  • A
    Washer stopped working around 11am. I tried to diagnose and fix it myself with ideas from i/net. Couldn't so called LG technical for advice. They guided me through a diagnostic procedure, which indicated that the machine needed new part or parts. This was about 12.30pm. They asked if I'd like them to send one of their factory field service mechanics, adding that they could come out today. Told me about minimum diagnostic  charge of $90, repair cost of $150 to $225 (less diagnostic charge) plus parts. I said yes. The mechanic called ahead as requested, arrived about 4.30pm, diagnosed and was able to fix the washer by 5.30pm, 'cause he happened to have the replacement motor required on his truck. And the best news, he said that even though the washer's out of regular warranty, the motor's warrantied for 10 years, so the only cost was the $150 labor. He was extremely friendly and professional. And I got to do the rest of my laundry that same day as planned.
    - Duncan H.
  • A
    Brian and Modern Plumbing Systems was recommended to me by a friend. I just moved into my first house a few days before, and there was a small gas leak in the heating system. I called Brian in to take a look at it. He took a while to get back to me, but when he did, he set an appointment quickly. I was outside of his usual work zone, but he came to my home anyway. Brian was very friendly and professional.
    He checked the system for leaks and did not find any when the system was off. He turned the system on and while we waited for the system to warm up, he asked if there was anything else he can look at. For no extra charge, he tried to work on my seized garbage disposal (with no luck), inspected all the pipes in the basement including looking at the crawl space, checked all faucets and toilets for leaks and made some important recommendations to me about my garden hose system, which was improperly installed by the previous owners. He even showed me how to replace the garbage disposal myself if I did not want to call a professional to do it! Once the heating system was up and running, he fixed the gas leak and checked the entire system for leaks the home inspector may have not seen. Even with all of this and despite taking longer, he only charged me for one hour of labor.
    Brian is a very professional, laid back and efficient plumber. He showed a lot of care with the work he did for me and seemed very knowledgable about his job. I always worry about being overcharged or being recommended work that is not necessary, but I had absolutely no sense that Brian would do this. He was extremely honest with me about things that my home inspector said should be updated but he felt were not necessary, despite the fact it would bring him more business.
    I absolutely recommend Modern Plumbing Systems and will use them again if ever I need to.
    - Thea L.
  • A
    I've thought long and hard about how much of what happened with Wooten Appliances I would write in this review. The problem was that if I told everyone the degree to which they extended themselves in the name of customer service, everyone would expect that same level of above-and-beyond service and they would go bankrupt. Then again, if I didn't tell everything, then people may not know that there are still service repair companies out there that really give a d*** when an appliance upon which we are dependent suddenly fails.
    I've decided I can't go into all the details -- you wouldn't believe me. I'll just share what made me choose Wooten over other Angie's List A-level providers: Each company I called about fixing my dying refrigerator quoted a service fee of $99. Wooten was the only one that would examine and assess TWO appliances for the same fee. My dishwasher was also on the blink but I had triaged that problem when my fridge went out, but when Wooten took this common-sense approach to customer service, "i.e., We're already going to be there so...," I knew they were the ones for me.
    Interestingly, Wooten did NOT repair my refrigerator. Daryl, the absolute angel-turned-technician, told be point-blank that he could fix it but the likelihood was that the repair wouldn't hold and I would waste my $600. He went into detail about why this was the case until I understood what he meant. Most importantly, I later googled my Frigidaire All-Refrigerator and found the model itself  was discontinued by the manufacturer because of the exact defect Daryl had described.
    How's THAT for putting the customer first?
    Then, it turns out my dishwasher needed a reset. That's it...a reset. Daryl pushed a few buttons and on it came. He could have laid on the floor in front of it, flourished some tools, twisted some screws and wrote me up a handsome invoice, but he didn't.  I sure hope he was demonstrating Wooten Appliance's commitment to customer service when he did so -- I'd hate to get him in trouble if it was just his personal kindness and consideration. But my early- monring and weekend email communications with Melissa in the main office make me confident he was doing just that.
    Keep in mind, I'm not going into all the details. There were additional service calls and time taken and efforts made under some extreme circumstances and at minimal additional expense to get an old back-up refrigerator I had in the basement running long enough for me to hold an important dinner party. All I can say is this: As long as I live in Baltimore and they're doing business, Wooten Appliance will be my service company. If they're not available, whatever I need will have to wait. I wish there was a rating higher than an "A."

    - michelle r.
  • A
    The person answering the phone was extremely knowledgeable and helpful. Since this was a rental property she took the information regarding the tenant and also was able to arrange for me to make payment via my credit card. She allowed me to set an upper limit beyond which they would not make the repair and she would mail me my receipt.
    On the day of the service my tenant did not answer her phone. The receptionist called me so that I could see if I could get in touch with the tenant. Ultimately the service guy, Ken, was able to get into the house. He called me after the service to tell me that it was not worth repairing the unit. That was great considering that he could of temporarily fixed the unit, charged me a bunch of money, and then have the fridge stop working yet again.
    Everyone was responsive, professional and friendly. All the things I look for in service providers.
    - Sheslie R.
  • D
    The team at Video Tech Center were supposed to repair my parents Samsung Refrigerator... and were sent to their house after a service call to Samsung's service number - so I presumed they would be of suitable quality. But they weren't. The Frig was leaking water and was not freezing ice cubes in the icemaker and after reading a little about it on the web, I presumed it was a defrost issue behind the back panel of the frig. So this is a pretty nice Refrigerator - about 2.5 years old - with the French doors and a seperate pantry drawer and the Freezer on the bottom. They came out, and were nice enough, but when they said it was fixed and then left - the freezer stopped making ice completely. When we called them back  and left a message - they didn't return our call. Oddly enough we received a "Customer Service Survey" phone call from them... and the young lady on the phone was nice and certainly acted like she could help me find a solution. But when a service man did call back he told me he cant get back her for a week. If that were my business, and a repair wasn't  completely finished (or tested), I'd have someone there the next day. And if the Customer Service lady had given us a way to get back in touch with her we'd be on the phone right now, telling her that was too long to wait. So we're still expecting a return visit this coming Thursday. We'll see how it goes.... but right now we're upset with both Samsung and Video Tech Center. Maybe we can tell Lowes we're upset too... thats where we bought it.
    - billy t.
  • A
    I used Appalachian Bluegrass Shop. I asked if it needed any repair before it was payable. They were able to lower the strings. They did this at no charge. I don't know how they are for more involved repairs, but it you bring your instrument in and they definitely have someone who can look at it and say if it needs work, if it's a quick fix or if it's not worth fixing. They are awesome, very homey.
    - Lisbeth J.
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Repairmen in Gwynn Oak

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