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Heating Oil Company reviews in Gwynn Oak

Real People ~ Real Reviews ~ Real Results

  • They come out and do the service when it needs to. I am very satisfied with them. If I need them I call and they are out the next day. One time I called and the guy happened to be in the neighborhood and he came three hours later. I am going to keep them! They usually just send one guy and the work takes 15-45 minutes depending on what they have to do. They're a good company. I've never found any mess or dirty ragas after they leave.
    - Arnold R.
  • It did not go well. (For a longer review from me, check out Yelp.com)
    Around 10:00 am Monday morning, I contacted Petro for an oil delivery. 
    Monday 2/17/15 @ 10:55 am I contacted Petro because my furnace was blowing cold air.  (It was 10 degrees outside and the temperature inside was dropping quickly.)  I was told the earliest they could arrive was between 1:00 - 7:00 pm.
    I'll skip a lot of details (posted on Yelp) but... 
    I called back at 6:00pm for an update [from an unpleasant rep]
    I called back at 10:00pm for an update [from another unpleasant rep]
    The technician arrive at 11:15pm (that's 12-hours after I called)

    Tuesday 2/18/15, Called in the morning to let them know what the Technician said and to let them know I was out of oil and needed an EMERGENCY/EXPEDITED oil delivery.  Rep Checked. Assured a Wednesday delivery. 

    Wednesday 2/19/15 @ 3:00 pm called for an update. "Yes. Your order is still out for delivery but may be late."
    Called back around 9:00pm (because they boast of their 24/7 support) and was informed that oil was only delivered between 7:00 am and 5:00pm.
    Called back again and scheduled an EMERGENCY technician because I knew I would run out of oil over night.  The next available EMERGENCY appointment was Thursday between 7:00am - noon.

    Thursday 2/20/15 @ 8:00 am called and tried to contact Jen M. since she was not available, asked for a Supervisor.  Spoke to Mr. Walls who was very nice and confirmed I would have a delivery within the hour.
    Oil was delivered under 2 hours but... it was delivered! :-)
    Called around 2:30 for an update on the technician that was supposed to arrive before noon.
    Technician arrived @ 4:15.  Although I had oil, I STILL didn't have heat because the furnace needed to be primed since I ran out of oil again.

    To sum up my experience, it took 3 3/4 days to receive EMERGENCY "normal" service to restore heat. ("Normal" meaning, I didn't need any "special" tools/components to address my EMERGENCY needs. I just needed regular service... now.)


    - Gina B.
  • fine they delivered on time
    - Bobby D.
  • .
    - Denise W.
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Heating Oil Companies in Gwynn Oak

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