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Hardwood Flooring reviews in Gwynn Oak

  • C
    The overal price of the job would not have been an issue if it were not for the number of things I had a problem with. 
     Initially the company began sending out crew to the job who did the demolition and had little regard for where the dust went. Of course non of the workers could speak more than a 3rd graders worth of English; but i wanted to give them the benefit of the doubt so I just let them keep work. I noticed after a few days that things were missing from my fridge so I had to contact them about that. they resolved that situation immediately. Soon they began putting up drywall. Being somewhat concerned I about trim work that I was not original going to have them do I reviewed thier work to ensure that it was able to fit my door frames. It quickly became clear that they did not bother to flush the new drywall with the exist door trim, in addition the workers essentilly tried to mount drywall over a 4 inch cast iron pipe that was inside one of the walls; which cause the drywall to visibly bow out nearly an inch.  I had to call them and have the re do multiple rooms worth of drywall. It became a daily ritual that  i would come home and review the work they had done to make sure it was done right. It really bothered me that I had to constantly do this because I'm not a contractor , So i was constantly concerned about the non obvious stuff that I was unable to see. After complaining about the initial crew being very bad they began sending any another employee who could speak English and was able to actually hang drywall.  From this point on they began sending 2 people to my home everyday. This entire process took place over the course from November 2013 to May 2014. The new guy doing the work did not do a terrible job however he still made several choice without consulting me one of which cost me money in re buying tile (i was buying my own materials for some of the work). He essentially ruined about 200 dollars in stone tile when he decided to use base board stone as bull nose. Before this contract could finish he ended up quitting so they had to send a new person in to finish the tile work around my whirlpool tub. They apparently were unaware that he was not finished so it took them nearly a month to get someone in to finish essentially one days worth of work on my tub.  Once the two bathrooms were complete, and the hallway and spare rooms were finished. I decided I would give them another chance because I felt like the remaining paint work would be easy and not be a problem. Once again they sent in a crew of people who could not speak English. They essentially came in and replaced the baseboard in one day. One the second day they came in and slapped Spackle on the walls and put to coats of paint on the same day. The didn't bother to sand down any of the window trim or remove hardware, so much of the paint was just slopped on and caked up in the corners. (Which is something I had initially asked them to address in the estimate but apparently that didn't get reflected in the paper estimate so it wasn't something they were gonna do) They tried to make up for it by sending in a few guys to pull off the hardware and repaint the trim. Overall they painted over light switch covers, left flaws in the walls instead of sanding them down and smoothing it out, and just slapped paint on. The paint cost for the 3 rooms was around 4000 dollars. 
    My overall feeling is that you have to watch them like a hawk and constantly baby sit their work. Also they cut cost on materials and used cheap particle board materials for my baseboard. Which is one of the reason I insisted on purchasing my own materials for certain parts of the job. 
    The end result are adequate for the most part with good exceptions for some parts and bad for other parts. But it was generally more stress than I wanted to endure during the process. I want to be able to contact a contract; tell them what I want and have them do a professional job without my interactions. I should essentially serve to purposes in this equation. 1. describe the work I want. 2. Give money. 
    If I knew in advance that I was gonna be the late shift crew foreman and be forced to review the work for error every night; I would have told them what my hourly rate was and they could have just paid me. 

    - Chad D.
  • B
    It had to be redone just because we tried to break it up into 2 parts. They were responsive. She was accommodating because of having to redo things. They were pretty professional. I thought the price was pretty good.
    - Norita P.
  • B
    The company that showed up did a very good job of doing the floors. It was sub contracted out from the owner. The men who did the work were very professional. They were very tidy. They even replaced a section of floors that had warped .
    - Kimberly R.
  • A
    When they did the windows, they did them all  (20) in one day which I think was not wise as they ended up working in the dark and could not see any missing caulk easily.  But the boss came the next day to check it all out and they came back in a few weeks to finish up.  Some of the molding around one of the windows was damaged during the installation and they came back and made it nicer than it had been in the first place. The windows are beautiful and work well and I am very pleased. They give a lifetime guarantee of their work.
    When they refinished the wood floors the first refinishing did not turn out well at all and I called the boss to come out to have a look.  Within a few days  they hired someone outside of their company to come out and sand and refinish again.  The wood floors were over 50 years old  with lots of deep scratches and old varnish, they were a mess but this time the job was done beautifully and I am very pleased. They told me they stand behind their work, and when they redo a job that large you can see they really do stand behind it.
    The kitchen remodeling was slow at times being delayed for various reasons but the workers were pleasant and courteous and I would be happy to work with them again. They took out a wall oven and put in a range giving me more counter top and I love the tile over the counter top. They ripped out the old pipes for hot water heat and installed new floor molding and put in new floor registars,, they even gave me new receptacle plates to look nice with my newly painted walls. 
    Someone came out to measure for the storm doors, they thought it may take up to 3 weeks for them to be ready. They were ready before that long and were installed in one day. Each door had some sort of installation challenge but Scott knew what to do and I am very pleased with the doors and how they were installed.
     I am very pleased with the work.  My new kitchen is lovely. I feel like I have a whole new house.   The men of the company were pleasant and nice to work with.  I was happy  to have them in my home.They responded to my concerns and answered phone calls quickly. Yes, I would work with them again, they do care if the customer is not happy and make good on their promises.
    - Winona E.
  • A
    The overall experience was great. James and Odessa are very professional. James took the time to explain to me the differences between water-based and oil-based polyerathane and also the various sheens. I ended up going with his recommendations and am glad I did. The floors look great.

    I was at work during the refinishing. James called me the end of each day to let me know they had finished for the day, how much work was completed, and how much was left to complete. There was some dust in the house, but it was minimal. I discovered a small spot during final walk-through, which James fixed on the spot.

    - Leigh H.
  • F
    We have an old (1925) house and wanted to have new wood flooring put into the kitchen. There was a sloping area in part of the floor. As soon as the salesman walked into the kitchen we pointed out the obvious problems with the floor and he told us it would probably take 2 bags of leveling compound and maybe a couple of new pieces of plywood to remedy the problem prior to the floor being laid. The salesman sounded very knowledgeable, gave us prices for the plywood and leveling compound, noted the issues on his computer, got our order and deposit. That was in October. Fast forward to installation day. The installers arrive (and oddly, the head of the team is the same fellow who delivered the flooring the day before) and say they can't do the job. They don't even pull up the old flooring (as they were also contracted to do). The floor is sloped. We explain the whole sales visit and tell him what we were told would happen. He calls the office, puts us on the phone, and we explain the entire situation about the leveling compound and the new plywood to their customer service person. The installation team leaves, telling us they have to talk to their manager. I speak with the customer service person (Denise). I explain that we were assured this wasn't a problem, and now, two days before my cabinets are to be put in, they can't do the job. I told her that the salesman had noted the issues and what they were going to do to resolve them, to which she remarked, "We could read paperwork all day long. He had no right to say that. We have no control over what the salesman says." That REALLY ticked me off. I explain that I haven't any idea who to contact to look at the floor to even determine how to fix it. She finally says she will ask someone in the warehouse, who has been in the business for years. She calls back and says that "Mike" will be coming up to look at the floor, and his word is golden as to whether the job can proceed or not. Mike comes up, looks at the floor, the foundation, etc. Says he is surprised the salesman said what he did, because he really is knowledgeable. Finally, he says he will recommend going with the manufactured (laminate) product, as it will mold to the contour of the slope. He leaves, and I'm thinking that it's an old house and I just have to accept the sloping. Not 10 minutes after Mike is out the door, we get a voice mail message saying they are canceling our contract, because the recommendation was to do the job as long as we would waive the installation guarantee, and they don't do business that way, blah, blah, blah. We spend the rest of the afternoon trying to figure who to call and what to do. The next day I send an email to Luna to explain how disappointed I am: Please pick up your flooring. Today. We have another company coming in today and we do not have room to store your flooring. I want to tell you how extremely disappointed we are with Luna. Eric, you assured us that the sloping would be no problem. Denise said you had no right to say that (and by the way, her "customer service" skills are abhorrent). Your process is broken. Eric explained the leveling process to us and quoted the prices for the leveling compound and the under flooring. We were fine with that. We were absolutely up front about the problem from the start, and it was all noted on Eric's paperwork (which we never got a copy of, even though I signed it). How that was not communicated to your installation people, we can't imagine. In future, if you are going to do work on older houses, you may want to have a qualified installer come out prior to the job and take a look. We signed the contract in October, which would have been more than ample time to address the problem, had you let us know. Further, we did not know that the man who dropped off the flooring was the head of the installation team. He walked into the kitchen when we were trying to figure out where best to stack the flooring the day before the job. Had we known who he was, we would have immediately directed his attention to the sloping so that he would know what he was up against. You didn't even offer to floor the area (90% of the kitchen) that IS level. Exactly the area where the cabinets are to be installed. Mike was great, and said we could go with the manufactured flooring. We thought when he left that you would still deliver on the job. Less than 10 minutes after he walked out of the house, Denise left a voicemail saying you were canceling the contract. On installation day. Two days before my cabinet installation. Quite the show stopper. And to add insult to injury, you leave the flooring here? We don't care who picks it up, but it has to be today. As an Angie's list member, I will be sure to chronicle my experience with Luna. If Luna is not prepared to tackle flooring jobs in older homes, then you should be honest enough to say so, not completely derail a project at the last minute. Luckily, we found someone who not only repaired the sloping floor (by ripping it out and putting new joists in the area affected) but also installed our new Bruce hardwood flooring perfectly, for $1K less than what we were going to pay Luna.
    - KIT P.
  • A
    Felix responded promptly to a request for an estimate, provided an estimate on the spot, accepted the job, arrived on time, and finished the job ahead of schedule. The system he uses produced NO dust during the sanding. His advice regarding how to best finishthe floor was appreciated and actually reduced my costs. In moving some furniture a glass in a cabinet door was broken. Felix immediately dropped the price of the job to cover the cost of replacing the glass. Felix and his crew were positive, hardworking, and pleasant to have in the house. No reservations about recommending or using him again.
    - Richard M.
  • A
    I found Felix on Angie's List like so many of the reviewers before me. I cannot say enough good things about his work and professionalism. I own and have renovated several houses and am myself in the home servicing industry. I have seen the worst of contractors and I have seen the best and Felix is FANTASTIC. His quote was very reasonable and he even gave me a $50 dollar discount for paying cash. His crew was very considerate and are experts at refinishing. All of us knew that the newly refinished floors would not exactly match the older floors in the rest of the house - we were all pleased when they came out looking as close to a perfect match as possible. Seriously people I am standing in the room with my my newly refinished floors about to cry they are soo pretty. Thank you Felix for helping me continue to make my house a home.
    - Ann F.
  • D
    I was disappointed with this experience. They had the scheduled dates incorrect, so he ended up missing the appointment to survey the area. I had to call him myself and he tried to reschedule, but it was near Christmas so I could not rearrange my schedule. I was very satisfied with the way that they pulled up the carpet, as it was very efficient and quick. They removed the wood molding around the floors without my knowledge, however, so I was left without the molding and had to replace it myself. They did a good job of cleaning the floors, and the chemical process made my floors look good, but I was unhappy with their problems with scheduling, as well as the additional unexpected expense of having to replace all of the molding they removed. The men who were there worked very hard, and they did get the job done in one day, which was appreciated. The prices seemed fair, but with the expense of the molding,
    - BEVERLY G.
  • A
    The representative came at the scheduled time, explained the work involved, measured and explained options. They promptly gave a written estimate. I have not gotten another estimate so I cannot compare price. Because of the toxic fumes involved, we decided to postpone the project until spring when we can ventilate the house.
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Hardwood Floors in Gwynn Oak

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