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Furniture reviews in Gwynn Oak

  • A
    I searched on Angie's List for a service provider that could refinish my chairs. I typed what I needed to be done, and sent the request to all of the providers in the Maryland service area. Everyone replied, but Walker Furniture services sent a reply that really demonstrated that they had the expertise to make my furniture exactly what I wanted.
    I was on the fence of whether I wanted to buy new chairs or refinish the ones I had. There was a chair set that I saw online by Marge Carson that costs thousands of dollars. It was really grand and elegant. I sent pictures of the set to all the furniture service providers and asked "who can finish my existing furniture to look like this?" Some of them replied "We should be able to" and "I think we can give you that look and finish". Rusty, the owner at Walker Furniture Services, called me and assured me they can do it, and even explained the process. Then he scheduled a time to pick up the chairs and quoted me a price that was too good to be true.
    When he brought the chairs back to me I was stunned. He took my regular chairs and renewed them with such high quality I was impressed. I am so glad I got the chairs refinished instead of buying new ones. Out of all the other companies I spoke to, I definitely picked the right one. Amazing. 
    The attention to detail is incredible. The finish has a perfect sheen to it. This company is so professional. I would definitely recommend them for any furniture work.
    - Ramah V.
  • B
    It initially took a couple days to get a response from Piano Man (Nick), after leaving a request for the move. Once we spoke, Nick put me in touch with a 3rd party mover, with whom I scheduled a convenient move time. The morning of the move, I put in a call to the mover to confirm the move, and left a message, but received no response. I called again 15 minutes before the scheduled 2-hour window, an hour into the window, at the end of the window, each of which went to VM, and received no response. I was finally able to get through to Nick 15 minutes after the close of the window, to find out that the mover I had scheduled the move with was on vacation and the movers in his place were running an hour late. I received a call from the movers shortly after my call with Nick. At this point, they established a new arrival time and met it.
    From here on the move went smoothly. The movers worked efficiently, to safely move the piano across some rough terrain and down stairs. They were pleasant and courteous and delivered to the new location as expected.
    I'll give the 3rd party movers credit for a successful move, but think Piano Man could stand to improve communication between the mover and customer.
    - Michael P.
  • A
    Delivered chairs to the shop after calling to make arrangements. Got helpful assist in selecting fabric from owner. Chairs were ready in less than a week. We are very pleased with the work and the price.
    - Richard M.
  • B
    A company rep called me and said an employee emergency interrupted my Sunday delivery. I appreciated the call, however, I never received the promised follow up call to reschedule. After I initiated a series of calls on Monday, I was told I would have to wait until the coming Thursday for a delivery and that an earlier delivery was in NO WAY possible. I expected better customer service after a top of the line purchase. Surprisingly, I was called on Tuesday by their personnel to deliver the mattress and box spring set. I believe this was due to my several calls as prompt delivery was important (the company was aware of this). I was finally satisfied, but believe the company should have better considered the customer needs vice moving me, or any one else affected, to the back/end of the delivery cycle.
    - DON T.
  • A
    - Cheryl H.
  • A
    - Patricia H.
  • F
    They picked up the items on 1/16/15. I haven't been able to contact them, and I have left several voicemails that haven't been returned. We drove by the business, and they looked closed.
    - Patricia B.
  • A
    - Norita P.
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Custom Furniture Makers in Gwynn Oak

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