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Flooring reviews in Gwynn Oak

  • F
    Overpaid for shoddy work. Electrical outlets are only on one side of room. Light switch is behind door in bathroom. Door to closet can not be opened. The wall material will barely hold a poster frame. Ceiling tiles were damaged. They taped electrical wires together behind the wallboards. This caused a fire from overheating two months later. Said they had a new job before they finished my "remodel". Horrible business.
    - ROSE P.
  • A
    Excellent work! Stayed true to estimates for work performed. Arrived on time or early, completed work as promised. I especially liked his ideas about flooring, etc. as I really didn't know exactly what I wanted, and all of his suggestions worked perfectly! Also helped with picking out items at Home Depot.
    - Sharon T.
  • C
    Things went okay. The only problem with them is that I wish they would give you a contract or something else in writing with what they are going to do and the charges for what they are doing. Other than that, it was fine. I paid more than the $1,499 because I wanted to upgrade on the material that they have attached for. The additional cost was about $800.
    - Cynthia L.
  • C
    The overal price of the job would not have been an issue if it were not for the number of things I had a problem with. 
     Initially the company began sending out crew to the job who did the demolition and had little regard for where the dust went. Of course non of the workers could speak more than a 3rd graders worth of English; but i wanted to give them the benefit of the doubt so I just let them keep work. I noticed after a few days that things were missing from my fridge so I had to contact them about that. they resolved that situation immediately. Soon they began putting up drywall. Being somewhat concerned I about trim work that I was not original going to have them do I reviewed thier work to ensure that it was able to fit my door frames. It quickly became clear that they did not bother to flush the new drywall with the exist door trim, in addition the workers essentilly tried to mount drywall over a 4 inch cast iron pipe that was inside one of the walls; which cause the drywall to visibly bow out nearly an inch.  I had to call them and have the re do multiple rooms worth of drywall. It became a daily ritual that  i would come home and review the work they had done to make sure it was done right. It really bothered me that I had to constantly do this because I'm not a contractor , So i was constantly concerned about the non obvious stuff that I was unable to see. After complaining about the initial crew being very bad they began sending any another employee who could speak English and was able to actually hang drywall.  From this point on they began sending 2 people to my home everyday. This entire process took place over the course from November 2013 to May 2014. The new guy doing the work did not do a terrible job however he still made several choice without consulting me one of which cost me money in re buying tile (i was buying my own materials for some of the work). He essentially ruined about 200 dollars in stone tile when he decided to use base board stone as bull nose. Before this contract could finish he ended up quitting so they had to send a new person in to finish the tile work around my whirlpool tub. They apparently were unaware that he was not finished so it took them nearly a month to get someone in to finish essentially one days worth of work on my tub.  Once the two bathrooms were complete, and the hallway and spare rooms were finished. I decided I would give them another chance because I felt like the remaining paint work would be easy and not be a problem. Once again they sent in a crew of people who could not speak English. They essentially came in and replaced the baseboard in one day. One the second day they came in and slapped Spackle on the walls and put to coats of paint on the same day. The didn't bother to sand down any of the window trim or remove hardware, so much of the paint was just slopped on and caked up in the corners. (Which is something I had initially asked them to address in the estimate but apparently that didn't get reflected in the paper estimate so it wasn't something they were gonna do) They tried to make up for it by sending in a few guys to pull off the hardware and repaint the trim. Overall they painted over light switch covers, left flaws in the walls instead of sanding them down and smoothing it out, and just slapped paint on. The paint cost for the 3 rooms was around 4000 dollars. 
    My overall feeling is that you have to watch them like a hawk and constantly baby sit their work. Also they cut cost on materials and used cheap particle board materials for my baseboard. Which is one of the reason I insisted on purchasing my own materials for certain parts of the job. 
    The end result are adequate for the most part with good exceptions for some parts and bad for other parts. But it was generally more stress than I wanted to endure during the process. I want to be able to contact a contract; tell them what I want and have them do a professional job without my interactions. I should essentially serve to purposes in this equation. 1. describe the work I want. 2. Give money. 
    If I knew in advance that I was gonna be the late shift crew foreman and be forced to review the work for error every night; I would have told them what my hourly rate was and they could have just paid me. 

    - Chad D.
  • F
    Sales associate was 40 minutes late for a two hour estimate appointment. He blamed the company for giving him to much work which made him late. The salesperson was not interested in what I needed nor offered any deals from the company. He gave estimate over priced and only wanted to know how quick he could have our money. The salesperson was not only late but very poorly dressed with a miserable attitude coming to my house. I am very disappointed and would not recommend this company to anyone.
    - Layla P.
  • A
    Grant worked with me on scheduling and he accommodated me in every way. When he and one of his men came to do the work they were very professional and it was easy to see there were mounds of experience between them. The best part was that they made efforts to make sure the rest of the house would not be impacted in any way. And then when finished they cleaned up beyond even my expectations. Can't wait for them to come back to carpet my stairs and complete another hallway project.
    - Mary S.
  • A
    Next Day Floors was contacted initially on July 23rd online to schedule an appointment date for an estimation on installation and cost of laminate wood  flooring and carpet.  I was contacted by Next Day Floors the next day, July 24th.  An appointment for an estimate was scheduled at that time for Thursday, July 26th with an 11:00a.m.-1.00p.m. window.  On, July 25th, I had to call Next Day Floors to change the time due to a conflict in my schedule.  As quickly as I spoke to the reception, a later time for the 26th was scheduled for me.  I was delighted that the appointment could still take place on the same day. 
    The salesman arrived promptly.  He was very polite and professional.  He made me feel comfortable about his competency in making the estimation.  Appropriate samples of the laminate wood flooring and carpet were available for my perusal.  The salesman was able to provide adequate responses to my questions about the quality of the materials.  Also, he gave me his recommendations for the best materials for my described needs.  He made me aware of all discounts that could be applied to my purchase.His final estimation was reasonable and accepted by me.
    The salesman offered and installation date for the "next day".  However, because I had to prepare the rooms for the installation, and I wanted to avoid the Saturday rush, the installation was scheduled for  Tuesday, July 31st at 8:00a.m.  The time was perfect for me.
    The contractors were on time---first the laminate wood flooring installers at 8:00a.m., and then the carpet installers at about 11:00a.m. (installation of the carpet took less time).  Furniture was moved with no problem.  There was absolutely nothing that I had to do once the work began.  Workers were polite and efficient in performing their  jobs.  All debris was removed at the conclusion of the jobs, and all furniture put back in place exactly as I wanted it to be placed.  The workers were careful to ask where each piece of furniture should be placed.  The laminate wood contractors even gave tips on the care of the flooring before leaving.  All work was completed by 2:30p.m.  No hassle. No mess.  Perfect.
    The only thing that I had a problem with was the leaving of a slat of laminate wood in my closet without my knowledge.  There is little space in the closet, and because of the small piece left, I would not have kept the slat of flooring.  But, that was just a minor inconvenience.
    - cascelia s.
  • A
    The overall experience was great. James and Odessa are very professional. James took the time to explain to me the differences between water-based and oil-based polyerathane and also the various sheens. I ended up going with his recommendations and am glad I did. The floors look great.

    I was at work during the refinishing. James called me the end of each day to let me know they had finished for the day, how much work was completed, and how much was left to complete. There was some dust in the house, but it was minimal. I discovered a small spot during final walk-through, which James fixed on the spot.

    - Leigh H.
  • A
    Pablo, Sergio and the crew were great. From start to finish my Husband and I were really impressed with how things progressed. We did not have a back-up bathtub or shower to use while they were doing the work, so Pablo said they would try and finish as fast as possible. Pablo and his crew began the job on 9/3/10 and were finished by 9/13/10. They worked every day including week-ends and even on Labor Day to complete the job. It was so refreshing to have "Machioli Constrution Company"remodel our bathroom. It was obvious that they take pride in their work.We are extremely pleased with the results and would not hesitate to use or recommend Pablo Machioli for any type of remodeling. He even took the time to give me dance lessons, which I must say he dances very well also....
    - Deborah R M.
  • A
    Felix responded promptly to a request for an estimate, provided an estimate on the spot, accepted the job, arrived on time, and finished the job ahead of schedule. The system he uses produced NO dust during the sanding. His advice regarding how to best finishthe floor was appreciated and actually reduced my costs. In moving some furniture a glass in a cabinet door was broken. Felix immediately dropped the price of the job to cover the cost of replacing the glass. Felix and his crew were positive, hardworking, and pleasant to have in the house. No reservations about recommending or using him again.
    - Richard M.
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