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Countertop Installation reviews in Gwynn Oak

  • F
    Provider stole the contract off of my kitchen stove and told me the warranty was not under warranty anymore. They gave me lots of excuses every time I've tried calling. They're rude and caused more damages in my home, this is totally ridiculous. They promised me a plumber and I didn't receive a plumber. They had an unlicensed plumber that screwed up my drains. I had leaks that I had to get fixed, the plumber tried to tell me that he was qualified however he was not because he wasn't a plumber.
    - Pamela D.
  • A
    United Cabinet was very professional in helping us with our renovation of our kitchen cabinets.  We were able to find the right style and color. Upon arriving in the showroom Alex was very helpful he sent someone to our house the same day to get measurements done. After making our final decision on the cabinet we were going with, Alex was also able to help us in selecting a granite top for our counter. Alex also provided us with the location of where the granite was coming from and suggested that we go visit to ensure that the color and style was to our liking.  In addition to the counter top a sink was included.  The associates at United Cabinet kept in contact with the details of our order.  Once the cabinets arrived we received a call to come pick them up and Alex assisted my husband in loading the cabinets into our truck.  Everyone was very professional and pleasant.  With he cabinets being reasonable priced we were able to upgrade on a couple of new appliances for our kitchen.          
    - Imani A.
  • C
    The overal price of the job would not have been an issue if it were not for the number of things I had a problem with. 
     Initially the company began sending out crew to the job who did the demolition and had little regard for where the dust went. Of course non of the workers could speak more than a 3rd graders worth of English; but i wanted to give them the benefit of the doubt so I just let them keep work. I noticed after a few days that things were missing from my fridge so I had to contact them about that. they resolved that situation immediately. Soon they began putting up drywall. Being somewhat concerned I about trim work that I was not original going to have them do I reviewed thier work to ensure that it was able to fit my door frames. It quickly became clear that they did not bother to flush the new drywall with the exist door trim, in addition the workers essentilly tried to mount drywall over a 4 inch cast iron pipe that was inside one of the walls; which cause the drywall to visibly bow out nearly an inch.  I had to call them and have the re do multiple rooms worth of drywall. It became a daily ritual that  i would come home and review the work they had done to make sure it was done right. It really bothered me that I had to constantly do this because I'm not a contractor , So i was constantly concerned about the non obvious stuff that I was unable to see. After complaining about the initial crew being very bad they began sending any another employee who could speak English and was able to actually hang drywall.  From this point on they began sending 2 people to my home everyday. This entire process took place over the course from November 2013 to May 2014. The new guy doing the work did not do a terrible job however he still made several choice without consulting me one of which cost me money in re buying tile (i was buying my own materials for some of the work). He essentially ruined about 200 dollars in stone tile when he decided to use base board stone as bull nose. Before this contract could finish he ended up quitting so they had to send a new person in to finish the tile work around my whirlpool tub. They apparently were unaware that he was not finished so it took them nearly a month to get someone in to finish essentially one days worth of work on my tub.  Once the two bathrooms were complete, and the hallway and spare rooms were finished. I decided I would give them another chance because I felt like the remaining paint work would be easy and not be a problem. Once again they sent in a crew of people who could not speak English. They essentially came in and replaced the baseboard in one day. One the second day they came in and slapped Spackle on the walls and put to coats of paint on the same day. The didn't bother to sand down any of the window trim or remove hardware, so much of the paint was just slopped on and caked up in the corners. (Which is something I had initially asked them to address in the estimate but apparently that didn't get reflected in the paper estimate so it wasn't something they were gonna do) They tried to make up for it by sending in a few guys to pull off the hardware and repaint the trim. Overall they painted over light switch covers, left flaws in the walls instead of sanding them down and smoothing it out, and just slapped paint on. The paint cost for the 3 rooms was around 4000 dollars. 
    My overall feeling is that you have to watch them like a hawk and constantly baby sit their work. Also they cut cost on materials and used cheap particle board materials for my baseboard. Which is one of the reason I insisted on purchasing my own materials for certain parts of the job. 
    The end result are adequate for the most part with good exceptions for some parts and bad for other parts. But it was generally more stress than I wanted to endure during the process. I want to be able to contact a contract; tell them what I want and have them do a professional job without my interactions. I should essentially serve to purposes in this equation. 1. describe the work I want. 2. Give money. 
    If I knew in advance that I was gonna be the late shift crew foreman and be forced to review the work for error every night; I would have told them what my hourly rate was and they could have just paid me. 

    - Chad D.
  • A
    They were on time and made this process appear easier than it appeared. The installation team was professional and personable. There were some on-site adjustments that had to be made however it appeared not to be a problem as this team was prepared for such incidentals and cleaned up well behind themselves, leaving no evidence that they were there with the exception of the new counter tops.
    - Maurice P.
  • C
    My response to the company as of 6/10/2010: Issue #1-Asbestos floor replacement. He told me that he couldn't pull the floor up since there was asbestos there. I do not know asbestos from a piece of tile. He showed me and I took his word for it. They left it there and laid the floor on top of it making it higher. I was not happy with that, but did not say a whole lot about it as it would cost additional money. All of the houses were built around the same time and many neighbors have also had kitchen remodels with no asbestos. Nothing was done in this house since 1950. I cannot dispute that one way or the other since I have no proof. Issue #2-laying the tile floor diaganolly. I called other contractors and they informed me it would not cost anymore to have it lay diaganolly. I do not feel they gave me any additional labor service since it was not more work. Issue #3-sink plumbing issue. My water wouldn't go down once they finished. I bought two containers of Drain-o and put it down the sink as they suggested. They told me I should have a new pipe put in and that was my option so I took their recommendations and had it replaced. It was not stopped up when they started and they want me to pay more to have it fixed. They claim that they gave me $125 of free service for that which is untrue. They eventually did something to the drain and should have done that in the first place, taking 15 minutes. It was not a major thing that should have been taken care of with the installation. The 4th Issue-stove not fitting properly. I bought my appliances through Direct Buy and in all fairness to Hammerhead, I believe that Direct Buy should have some responsibility toward the stove not fitting since they were the ones that helped me select the appliances. I am told by another contractor that the problem is my stove was not designed to fit into a custom space. The stove should not have had a finished side. It is finished on all sides and does not fit the width. I didn't know this and don't believe I should be expected to know this. Since Hammerhead was supposed to be coordinating with them, I do not know what the miscommunication was. I don't give them 100% fault. Direct Buy definitely shares responsibility. He also made a comment in his last statement that we were discussing the contract and I took the initiative to take it. I asked if there was anything about it that I needed to know. I am not a kitchen specialist and wanted to be sure that these issues would not come up. After our final discussion, after the fact, he claimed that he did patching of the walls. They knocked holes in the wall after putting in a dust barrier. He didn't do any free services for the walls. He also had strange behavior with his large, iron plumber's wrench hitting against his hand while over me which is my observation and made me uncomfortable. They saved me absolutely nothing and broke a couple of things. They moved a freezer for free which is the only item.
  • A
    They were prompt which was appreciated. The only drawback was that their selection of countertops was somewhat limited. The salesman took his time with me, showing all types that I was interested in. I ended up picking something I could live with and am happy with the countertop I chose. I just wish I would have had more options.
  • A
    The employees were always on time and very courteous while working in my home. They addressed all my concerns and made sure I had information on how to care for the upgrades. My Kitchen looks lovely!
    - Taina S.
  • B
    While it took much longer than desired I must say I was satisfied with the work performed.
    - mister p.
  • A
    - Ernest C.
  • A
    It went great and NO sales pressure. Brian was great!
    - Amanda H.
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Countertop Kitchen Installers in Gwynn Oak

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