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Tile Installation reviews in Gwynn Oak

  • A
    I needed lament floors laid down, I bought the floors. I wanted a small business and I really appreciate it. He gave me a good price, even my daughter was shocked with how well the price came up. He did a few things aside from the floors and it came out great. Hes down to earth and punctual, he calls ahead of time if he has an emergency.
    - Pamela D.
  • C
    we purchased a 2 hour deal. the office called to question what was needed and confirm time and date. Worker arrived as scheduled. We gave worker a list. he came to us prior to the 2 hours stating he finished the list so we allowed him to leave. Upon walking thru the house we noticed he did not do one thing on the list. We called the office being that we allowed him to leave prior to the two hours we paid for under the ideas he completed all. no one answered we left a voice message, no one called back. We tried to call 2-3 more times in the following days and left messages again no one called back. The worker did good work however we are unpleased with the lack of response once the worker left.
    - Chanda S.
  • C
    Things went okay. The only problem with them is that I wish they would give you a contract or something else in writing with what they are going to do and the charges for what they are doing. Other than that, it was fine. I paid more than the $1,499 because I wanted to upgrade on the material that they have attached for. The additional cost was about $800.
    - Cynthia L.
  • C
    The overal price of the job would not have been an issue if it were not for the number of things I had a problem with. 
     Initially the company began sending out crew to the job who did the demolition and had little regard for where the dust went. Of course non of the workers could speak more than a 3rd graders worth of English; but i wanted to give them the benefit of the doubt so I just let them keep work. I noticed after a few days that things were missing from my fridge so I had to contact them about that. they resolved that situation immediately. Soon they began putting up drywall. Being somewhat concerned I about trim work that I was not original going to have them do I reviewed thier work to ensure that it was able to fit my door frames. It quickly became clear that they did not bother to flush the new drywall with the exist door trim, in addition the workers essentilly tried to mount drywall over a 4 inch cast iron pipe that was inside one of the walls; which cause the drywall to visibly bow out nearly an inch.  I had to call them and have the re do multiple rooms worth of drywall. It became a daily ritual that  i would come home and review the work they had done to make sure it was done right. It really bothered me that I had to constantly do this because I'm not a contractor , So i was constantly concerned about the non obvious stuff that I was unable to see. After complaining about the initial crew being very bad they began sending any another employee who could speak English and was able to actually hang drywall.  From this point on they began sending 2 people to my home everyday. This entire process took place over the course from November 2013 to May 2014. The new guy doing the work did not do a terrible job however he still made several choice without consulting me one of which cost me money in re buying tile (i was buying my own materials for some of the work). He essentially ruined about 200 dollars in stone tile when he decided to use base board stone as bull nose. Before this contract could finish he ended up quitting so they had to send a new person in to finish the tile work around my whirlpool tub. They apparently were unaware that he was not finished so it took them nearly a month to get someone in to finish essentially one days worth of work on my tub.  Once the two bathrooms were complete, and the hallway and spare rooms were finished. I decided I would give them another chance because I felt like the remaining paint work would be easy and not be a problem. Once again they sent in a crew of people who could not speak English. They essentially came in and replaced the baseboard in one day. One the second day they came in and slapped Spackle on the walls and put to coats of paint on the same day. The didn't bother to sand down any of the window trim or remove hardware, so much of the paint was just slopped on and caked up in the corners. (Which is something I had initially asked them to address in the estimate but apparently that didn't get reflected in the paper estimate so it wasn't something they were gonna do) They tried to make up for it by sending in a few guys to pull off the hardware and repaint the trim. Overall they painted over light switch covers, left flaws in the walls instead of sanding them down and smoothing it out, and just slapped paint on. The paint cost for the 3 rooms was around 4000 dollars. 
    My overall feeling is that you have to watch them like a hawk and constantly baby sit their work. Also they cut cost on materials and used cheap particle board materials for my baseboard. Which is one of the reason I insisted on purchasing my own materials for certain parts of the job. 
    The end result are adequate for the most part with good exceptions for some parts and bad for other parts. But it was generally more stress than I wanted to endure during the process. I want to be able to contact a contract; tell them what I want and have them do a professional job without my interactions. I should essentially serve to purposes in this equation. 1. describe the work I want. 2. Give money. 
    If I knew in advance that I was gonna be the late shift crew foreman and be forced to review the work for error every night; I would have told them what my hourly rate was and they could have just paid me. 


    - Chad D.
  • A
    Grant worked with me on scheduling and he accommodated me in every way. When he and one of his men came to do the work they were very professional and it was easy to see there were mounds of experience between them. The best part was that they made efforts to make sure the rest of the house would not be impacted in any way. And then when finished they cleaned up beyond even my expectations. Can't wait for them to come back to carpet my stairs and complete another hallway project.
    - Mary S.
  • A
    It went well. It was in 2008. I can't recall the exact price. I bought tiles for my kitchen floor. They were upgraded tiles. They were expensive tiles. The staff were very helpful. They were helpful on the colour. They were prompt and helpful to deal with. They were friendly.
    - MARGARET R.
  • A
    When they did the windows, they did them all  (20) in one day which I think was not wise as they ended up working in the dark and could not see any missing caulk easily.  But the boss came the next day to check it all out and they came back in a few weeks to finish up.  Some of the molding around one of the windows was damaged during the installation and they came back and made it nicer than it had been in the first place. The windows are beautiful and work well and I am very pleased. They give a lifetime guarantee of their work.
    When they refinished the wood floors the first refinishing did not turn out well at all and I called the boss to come out to have a look.  Within a few days  they hired someone outside of their company to come out and sand and refinish again.  The wood floors were over 50 years old  with lots of deep scratches and old varnish, they were a mess but this time the job was done beautifully and I am very pleased. They told me they stand behind their work, and when they redo a job that large you can see they really do stand behind it.
    The kitchen remodeling was slow at times being delayed for various reasons but the workers were pleasant and courteous and I would be happy to work with them again. They took out a wall oven and put in a range giving me more counter top and I love the tile over the counter top. They ripped out the old pipes for hot water heat and installed new floor molding and put in new floor registars,, they even gave me new receptacle plates to look nice with my newly painted walls. 
    Someone came out to measure for the storm doors, they thought it may take up to 3 weeks for them to be ready. They were ready before that long and were installed in one day. Each door had some sort of installation challenge but Scott knew what to do and I am very pleased with the doors and how they were installed.
     I am very pleased with the work.  My new kitchen is lovely. I feel like I have a whole new house.   The men of the company were pleasant and nice to work with.  I was happy  to have them in my home.They responded to my concerns and answered phone calls quickly. Yes, I would work with them again, they do care if the customer is not happy and make good on their promises.
    - Winona E.
  • F
    They originally installed the quarry tile over the original concrete steps.  The steps were not even so they should not have placed the tile over the steps.  They attempted to fill in the areas that were not even but it did not work.  The quarry tile started falling off the steps in 2009.  They also installed a separate set of concrete steps from the sidewalk to my porch.  The original steps were 5.5 inches and they made them 8-8.5 inches without consulting me - the steps are not even.  Those steps are now too high.
    - Shirley W.
  • A
    Pablo, Sergio and the crew were great. From start to finish my Husband and I were really impressed with how things progressed. We did not have a back-up bathtub or shower to use while they were doing the work, so Pablo said they would try and finish as fast as possible. Pablo and his crew began the job on 9/3/10 and were finished by 9/13/10. They worked every day including week-ends and even on Labor Day to complete the job. It was so refreshing to have "Machioli Constrution Company"remodel our bathroom. It was obvious that they take pride in their work.We are extremely pleased with the results and would not hesitate to use or recommend Pablo Machioli for any type of remodeling. He even took the time to give me dance lessons, which I must say he dances very well also....
    - Deborah R M.
  • C
    My response to the company as of 6/10/2010: Issue #1-Asbestos floor replacement. He told me that he couldn't pull the floor up since there was asbestos there. I do not know asbestos from a piece of tile. He showed me and I took his word for it. They left it there and laid the floor on top of it making it higher. I was not happy with that, but did not say a whole lot about it as it would cost additional money. All of the houses were built around the same time and many neighbors have also had kitchen remodels with no asbestos. Nothing was done in this house since 1950. I cannot dispute that one way or the other since I have no proof. Issue #2-laying the tile floor diaganolly. I called other contractors and they informed me it would not cost anymore to have it lay diaganolly. I do not feel they gave me any additional labor service since it was not more work. Issue #3-sink plumbing issue. My water wouldn't go down once they finished. I bought two containers of Drain-o and put it down the sink as they suggested. They told me I should have a new pipe put in and that was my option so I took their recommendations and had it replaced. It was not stopped up when they started and they want me to pay more to have it fixed. They claim that they gave me $125 of free service for that which is untrue. They eventually did something to the drain and should have done that in the first place, taking 15 minutes. It was not a major thing that should have been taken care of with the installation. The 4th Issue-stove not fitting properly. I bought my appliances through Direct Buy and in all fairness to Hammerhead, I believe that Direct Buy should have some responsibility toward the stove not fitting since they were the ones that helped me select the appliances. I am told by another contractor that the problem is my stove was not designed to fit into a custom space. The stove should not have had a finished side. It is finished on all sides and does not fit the width. I didn't know this and don't believe I should be expected to know this. Since Hammerhead was supposed to be coordinating with them, I do not know what the miscommunication was. I don't give them 100% fault. Direct Buy definitely shares responsibility. He also made a comment in his last statement that we were discussing the contract and I took the initiative to take it. I asked if there was anything about it that I needed to know. I am not a kitchen specialist and wanted to be sure that these issues would not come up. After our final discussion, after the fact, he claimed that he did patching of the walls. They knocked holes in the wall after putting in a dust barrier. He didn't do any free services for the walls. He also had strange behavior with his large, iron plumber's wrench hitting against his hand while over me which is my observation and made me uncomfortable. They saved me absolutely nothing and broke a couple of things. They moved a freezer for free which is the only item.
    - MARGARET R.
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Tile Installers in Gwynn Oak

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