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Towing reviews in Gwynn Oak

  • F
    On Mother's Day, after spending 36 hours without sleep at my brother's house, sitting with my mother who was in the end stage of dying from dementia, I left to get in my car to attempt my 1 hour drive home. Already exhausted, I couldn't believe that my car was
    gone when I got to the non-reserved space where I had parked it. I found out that FastLane had towed it (later, I realized that in their haste to tow my car, they dislodged a part from my car hitch, creating extra cost and inconvenience). Although I was told that someone would be available to release my car until 10PM (it was about 9:30 PM) when I called, no one showed up until 10:20PM,
    making an already long and stressful day even longer and more stressful. I spoke with a manager the next day, explaining the circumstances and that I had been parked in a non-reserved parking space and did not know there would be any problem and asked that he credit back the $175 charge. He told me he was sorry my mother was dying, but this was business. From his explanation, apparently the company was legally right to tow my car. However, I thought the people who actually act for the company might show some compassion and humanity. I was wrong. By the way, my mother died later that day.

    - Venetia B.
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Towing Services in Gwynn Oak

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