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Pet Specialist reviews in Greenbelt

  • D
    The business was clean and tidy; receptionists were pleasant and competent. My first concern was one could not see the actual grooming space; completely closed, no window. My breed of terrier requires a specific cut, even for a pet. After three appointments, each cut worse than the prior, I gave up and have gone elsewhere. I had been assured that the groomers could do the Bedlington cut, but obviously they could not and were resistant to seeing pictures and diagrams that would have been helpful. If, when I made the first inquiry, they had said they had no one to do that cut, it would have been fine. But, please don't say you can when you can't.
    - Judith G.
  • D

    My dogs are Lhasa Apsos and I keep them in full coat.  The owner, Sean Patrick, worked on one of them and cut her all the way down because he said her legs were matted.  She looked horrible!  My other dog was groomed by an employee and she was uneven.  If your dog is in full coat (long), this is not the place for you and your doggie.

    - Rochelle G.
  • D
    Waited for hours on end. Was told they would do some test to find out what was wrong. They ran blood test after hours of waiting was advised they could not find an answer. Asked questions about blood pressure, xrays, etc but I got the impression that these procedures were never done, and they never showed them to me. I asked to go in the back to see my pet and they refused with no explanation execept I was not allowed, asked if my pet could be brought out to me, and they brought her out. There was no evidence that they had even tried to hydrate her with and IV and she still had the same residue of vomit around her mouth from earlier, so they made no attempt to even wipe her mouth of give her anything by mouth. I asked if she had even gone to the bathroom and they looks at me with a blank look and said they didn't think so. They advised I leave her over night so they could look into what was going on further but with the demand for payment for the cost. The next day I asked if she tried to eat or anything and they said no and still has no answer for why she was sick. I asked about a feeding tube and they of course made sure I was aware of his much more that would cost. I wanted to go ahead but was advised to wait to see if she would respond to antibiotics which they still hadn't started after numerous hours! A few hours later they called to announce her death, and before I could even get passed the shock they asked if I wanted to have her cremated because they could handle those services (of course for a price). I walked away from this horrible experience with the empression that they basically took my beloved pet put her in a cage and did very little to help her and charged me up the wazoo for it as I walked passes the wall they have of other people's beloved pets that passed away under their care as well and have memorials posted on their walls.
    - Kathy S.
  • A
    They saw me right away and took great care of my dog. I've been seeing them for 5-6 years for my cats and in the last 2-3 years they have gotten new management and office staff and permanent vets who are very friendly and knowledgeable. I get greeted by name when I go in and get hugs from the docs.
    - Jennifer P.
  • D
    The treatment of the heart condition was delayed by three weeks, until I did some reading on the Internet and called the vet about a possibility of congestive heart failure. Because the treatment was delayed, I ended up taking Smokey to an ER, where he died after a shot of Ketamine was administered to him. The vet at College Park Animal Hospital received a formal letter of censure from the State Vet Board for "failing to identify" Smokey's heart condition. However, before I filed a complaint with the Board, I confronted the College Park Animal Hospital owner and medical director, Thomas McMichael, who became defensive and very unpleasant with me and my whole family. He banned four people from volunteering with sick rescue dogs boarded at the clinic by the rescue group we were all volunteering for at the time. Very sad.
    - Natalie K.
  • D
    In January 2008, my old cat, Smokey, became very ill. I took him to CPAH three times and twice to the ER. CPAH missed a serious and potentially life threatening heart condition in Smokey, even though it was obvious on the X-rays taken by one of its vets (recognized immediately by the emergency vet on the X-ray taken at CPAH). As a result, Smokey deteriorated quickly without any medication for over two weeks.
    Alarmed by Smokey's symptoms, I began doing reading on the Internet, which lead me to believe that Smokey might have a serious heart disease and should be treated urgently. I called CPAH, and one of the vets there agreed to put Smokey on rescue medication and refer him to a cardiologist. The medication started helping Smokey right away, but it was still necessary to take him to the ER on January 29th, where he died after a sedative was administered to him. Had the rescue medication been given when the heart condition was first apparent on the X-ray, the fateful trip to the ER may not have been necessary.
    One of the veterinarians treating Smokey at CPAH admitted missing the condition; to reward her honesty, I did not file a complaint with the State Board against her. The other veterinarian, however, and the owner of the hospital, Thomas McMichael, refused to acknowledge that mistakes were made. To add insult to injury, the owner became defensive and vindictive against me and my family. He has distorted facts, given me false medical explanations and when I confronted him, began stonewalling. As a result of my complaint, the Maryland State Board of Veterinary Medical Examiners issued a letter of censure to one of the two staff vets in question and quot;concerning his failure to recognize cardiomegaly and increased pulmonary interstitial pattern on the thoracic radiographs taken of and quot;Smokeyand quot; on January 8, 2008.and quot; According to the letter I received from the Board, prior to accepting the censure this vet and quot;participated in classes offered at a regional conference as a means of improving his ability to read radiographs and ultrasounds.and quot; The letter from the State Board also stated that a letter of censure is a matter of public record.
    - Natalie K.
  • D
    Overall the insurance plan is nice since it covers routine visits and a lot of different treatments, but the services provided at the vet offices in the Greenbelt and Bowie, MD areas were not professional.
    - Charlene P.
  • A
    All Dogs Club boarded my dog for two days and one night. He returned happy and tired (a good sign). They appeared attentive to his needs and provided a cute report card. They also have a staff member in the building at all times.

    The pros of All Dogs Club is that they have very generous drop off and pick up hours. My other kennel is open for 4 total hours on weekends and 9-6 on weekdays. I was able to drop off the dog early on Saturday and pick him up late on Sunday for the price of one night.

    The down side is that they are expensive. While the price difference is balanced out by the hours for short boardings. It will really add up if I leave him there for longer trips.

    But overall I liked All Dogs Club and will use them for stays of 1-2 nights.
    - Melissa M.
  • A
    I visited before dropping off my dog and was given a full tour.

    The dogs are kept in large outdoor kennels with 2-4 dogs of similar temperament.   The manager was very nice and showed me where my dog would be kept.

    When I picked him up he was happy, well fed and clean (they washed him by mistake- no charge).

    My only complaints are price (moderate-high for the area) and the limited weekend hours.

    The cat room did not look very comfortable.
    - Melissa M.
  • A
    She made a couple of home visits. We have a very spirited and sweet puppy. She helped with behavior and manners. She gives discounts for adopted and rescued pets. She provides classes and private training as well. First rate person and trainer.
    - PAMELA G.
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Pet Services in Greenbelt

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