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Cell Phone Service reviews in Germantown

  • C
    They are okay but not great. They came out when they were supposed to, installed it, and that was the end of the conversation. Aside from pricing, if you need something like I needed a new DVD, they said I had to go to Timbuktu to get it. They were not going to send it in the mail. They eventually send it in the mail if push came to shove. I was not going 10 to 15 miles to go pick up that is broken that is their equipment. If it was my equipment, that is one thing. It was inconvenient.
    - Patricia P.
  • B
    I went to the TracFone website as I had always done to purchase more airtime.  I found the offer that best suited my needs (a long service interval "air time", and not alot of additional minutes of talk time since I seldom talk on the cellphone and keep it in my car at all times in case I need help while on the road ) and checked the box for that option.  As I went to the payment screen, it gave me the option of adding another year of airtime for half price, so I checked that box.  Now I had 2 years of air time and 400 minutes to add to my account for $148.99 plus tax.  I entered my credit card info when prompted and completed the transaction.  The computer then showed that my account had only 90 days of additional service, not twenty-four months, and something like 600 minutes of talk time and that I had been charged 79.99 plus tax.   I called customer service which took a little while to get through.  The rep was very polite but said his manager would have to try to fix this.  She was busy he said but  he kept trying and I held on the line and after about ten minutes, she came on the line.  I explained what had happened, and she said that she could do nothing to fix the problem, that air time was nonrefundable even though I immediately reported the incorrect amount.  She was polite, but said I should not have chosen a package online that I didn't want.  I know  I did not chose the plan that I was charged for and I did not see a "review" that would have given me a chance to avoid a transaction that I did not want.   In any event, I found it ridiculous that TracFone could not/would not fix this, since I immediately notified them of the error and did not "use" any of the service time purchased.                                                                                                                                                                                                               ADDENDUM:      I changed the letter grades given above to reflect the fact that after much time calling TracFone and pleading my case, I found a manager who agreed to void the charge for the incorrect order and recharge the correct amount (after all, it was significantly higher than the mistaken charge).  I ended up with the correct amount of service time and minutes of talk time.  The manager who helped me was extremely polite and patient.  I don't think it should have taken the extreme amount of time and effort it took to correct the situation.
    - Nena R.
  • F
    I have never been able to use my phone in my home as it is defective. I contacted them repeatedly. They finally sent me a replacement phone in October but failed to tell me I must return the other within 60 days. I returned it after 62 days and they are charging me a restocking fee of $325 for a phone that still does not work. They are threatening to send me to collections and I refuse to pay the $325.
    - Astrid A.
  • B

    The price is high. I have never had issues with them. I would be happier if their price was lower. They are okay when you go to their store.

    - Ilyas K.
  • A
    unknown
    - Kelly I.
  • A
    unknown
    - Adam G.
  • A
    unknown
    - Adam G.
  • A
    What I like about them is that you can change your plan month to month. I am using them for around 5 years and their coverage is good.
    - David S.
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Cell Phone Companies in Germantown

Companies below are listed in alphabetical order.

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    E
  • EnSTech

    508 K ST NW
    Washington, District Of Columbia
  • EXECUTIVE TV

    5242 Marlboro Pike
    Capitol Heights, Maryland
    V
  • Verizon

    7600 Leesburg Pike
    Falls Church, Virginia
  • Verizon

    11750 Fair Oaks Shopping Ctr
    Fairfax, Virginia
  • Verizon

    200 N Glebe Rd
    Arlington, Virginia
  • VERIZON

    115 PARK ST SE
    Vienna, Virginia
  • VERIZON

    1 E PRATT ST
    Baltimore, Maryland
  • VERIZON

    12901 WORLDGATE DR
    Herndon, Virginia
  • Verizon

    304 Market Square Dr
    Prince Frederick, Maryland
  • VERIZON WIRELESS

    4238 WILSON BOULVARD
    Arlington, Virginia
  • Verizon Wireless

    472 N Frederick Ave
    Gaithersburg, Maryland
  • VERIZON WIRELESS

    21040 FREDERICK RD
    Germantown, Maryland