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Mattress Store reviews in Gaithersburg

  • A
    Yes, all the "A" reviews are accurate. There's absolutely no need to subject yourself to the pressure and hassle of the mattress chain stores. We learned this the hard way about 2 years ago when our entire bedroom ceiling collapsed and the insurance wrote off the mattress, leaving us with a nice check to go mattress shopping. We visited 5 stores, and the difference between Urban Mattress and your typical mattress store is almost shocking. Nathaniel, and the entire staff, "get" customer service. No pressure, plenty of friendly conversation and information if you want it, and all the time you need to make a decision. They have a great range of different mattress types, including latex, memory foam, and traditional spring mattresses, all from "smaller" manufacturers. If you want to drop thousands of dollars on a mattress, you can, but they have plenty of more reasonably priced options and they are just as happy to help you either way. They even tirelessly moved different mattresses around so we could feel the difference it made putting them on different bases. So, we gladly purchased a really nice latex mattress, which after 20 years of marriage was our first "luxury" mattress.
    Fast forward two years, and the mattress started to develop a noticeable impression. One email to Nathaniel and he immediately arranged a replacement mattress from the manufacturer, who gave me absolutely no hassles and stood behind their product, no questions asked. We just had the new mattress delivered 2 days ago, which is the latest model, so we'll hopefully have a little better luck with this one.
    These guys are great - don't think twice about making them your first stop for a mattress and you'll understand what I mean.
    - Simon C.
  • C
    I wanted them to take the old mattress back and they said that it was unsanitary. The mattress is sitting in my house and I have to pay to get it removed.They barely spoke English. They were very insulant and they were disrespectful and wouldn't take my old mattress back. I called Ed Levy and he said that was the policy.
    - Robert F. Snyder, Jr. S.
  • A
    It was typical mattress showroom scenario. But, it was fine. Never know whether you got a good price or not, but the quality was good and there was not a and quot;lotand quot; of pressure to buy. Salesman seemed knowledgeable about different types of mattresses and we went with his recommendation. It was not the most expensive, nor the least expensive mattress in the store. Overall, I was satisfied with the experience and would likely shop there again.
    - John S.
  • F
    We purchased a top-of-the-line Stearns and Foster firm mattress Feb 2011. We chose this store since it had a 60 day satisfaction guarantee. It was delivered as promised. The first mattress delivered had a buckle in the top foam layer. It was not repairable, so we rejected delivery and requested replacement. The manager agreed to replace it and delivery of replacement was in a few days. No complaints on the delivery service or manager handling situation.

    By the fall of 2011, about 6 months later, our premium mattress had developed and quot;body impressionsand quot;. This particular mattress is mostly springs with only a couple inches of foam. It is very firm. The cheap foam had collapsed and we have been laying on springs since. We are both of a tall/thin build and are fairly young but we have been waking up with sore backs and necks for the last 6 months. That's what happens when you sleep on hard coils.

    I contacted my sales rep at this location. SR told me how to activate my warranty with Sealy (who now owns Sand F). I try to contact Sealy regarding the warranty. You can't talk to a live person. You have to submit your warranty according to the instructions on their website. You have to pay for inspection of the mattress by their personnel and you have to pay for delivery of the new one. So, I'm going through this process and I find out that my mattress must have indentations at least 1-1/2and quot; deep with no pressure on the mattress. Of course, I measure to find that mine are only 1/2and quot; deep. So, we keep sleeping on it. It's not that bad if it's not bad enough to be replaced, right? Well, recently it got so bad that I purchased a $500 2and quot; natural latex foam topper from a reputable store on the internet, Habitat Furnishings. It has eased the pain but doesn't help the sagging. We are basically stuck with this mattress since it's not bad enough to be replaced (according to Sealy). Mattress Discounters offers no help. I'm out $2300 for a mattress I slept on for a year.

    So, is it appropriate for me to complain about the store? Yes, upon further conversation, my sales rep owns this mattress and knows it's a piece of junk. Admittedly, all no-flip mattress models on the market are cheaply made. So that's it. You sold me a piece of junk. At least The Back Store across the street stopped selling Sleep Number beds due to warranty issues. If you know the product has a problem, why do you continue to sell it?
    - Stacy S.
  • A
    Excellent, excellent, excellent. I was able to take the mattress right out of the environmentally friendly packaging and place it in my son's crib with absolutely no worries, hesitation, or doubts about where he would be sleeping once he was born! There was absolutely no off-gassing of the mattress. He has slept great on the Naturepedic mattress since he was born, but has literally just started to jump out of his crib(two days before he turned 2). We were on the hunt for a healthy full size mattress and I was thrilled to find that Naturepedic now offers twin/full/queen mattresses, in addition to crib mattresses(they now have four types of organic baby crib mattresses, which also fit toddler beds!). Naturepedic is a wonderful organic and non-toxic mattress company dedicated to providing parents with a healthy/chemical-free sleep environment for their children.
    - MEGAN M.
  • A
    HAVE ORDERED SEVERAL BEDS FOR SENIOR CLIENTS. THEY GAVE A NICE PROFESSIONAL DISCOUNT AND WERE FRIENDLY AND WENT OUT OF THEIR WAY TO DELIVER ON TIME. DELIVERY MEN WERE VERY NICE AND SET EVERYTHING UP AND DISCARDED ALL OF THE TRASH.
    - SUSAN D.
  • A
    Owner was very helpful and I am 100% satisfied!
    - Peter J.
  • B
    Mr. Levy understood the situation that I explained to him (that I'm handicapped) and everything went smoothly after that.
    - Robert F. Snyder, Jr. S.
  • A
    They were very good. The salesman was very knowledgeable and gave us lots of information among the brands. The delivery and set up were right on time.
    - TOM W.
  • A
    They did a good job. They were knowledgable, prompt, and they gave us a good positive attitude.
    - Deirdre B.
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Mattress Stores in Gaithersburg

Companies below are listed in alphabetical order.

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