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House Cleaning reviews in Gaithersburg

  • A
    Maid-Me Cleaning Services
    Iris did such a wonderful job of cleaning everything that needed cleaning. I thought I would need new toilets because they were awful she was able to restore them to what they should be! She is a kind and caring person in that also shows in her caring of her work. I highly recommend her to anyone.
    - Nancy T.
  • F
    Merry Maids of Gaithersburg
    I have employed Merry Maids of Gaithersburg since March 2013. The workers from this company visited my house every other week to clean my house. Today, 13 February 2019, I am dismissing Merry Maids of Gaithersburg. At 12:17 p.m., the company called to let me know that its workers had finished the cleaning and left my house. When I returned home past 8:00 p.m., I smelled gas on opening the door from the garage to the kitchen. I found that one of the gas knobs was turned on, and the unlit burner was making the hissing sound of gas. At the moment of this writing, my hood vent is still going on at full blast and all my windows are open despite the winter night cold, and I am not sure how long I need to keep these going to remove the 8-hour worth of gas smell . Had I not smelled the gas and turned on the stove to prepare dinner, there would have been an explosion. Note also that I live in a condominium and a gas explosion would have injured or killed my neighbors too. I consider leaving the house with gas on to be an inexcusable error. I urge Angie's List members avoid hiring this company for the sake of their own safety.
    - Sue-Jean K.
  • A
    STARMAIDS Cleaning Solutions
    The ladies at Star Maids Cleaning Solutions have been cleaning my house every week for over a year now. They do such a wonderful job! I tell all my friends that they saved us a bunch of money on potential therapy since my fiance' and I don't fight about who has the clean the house anymore! I highly recommend Star Maids Cleaning Solutions to anyone looking for a reliable, trustworthy, and professional cleaning company.
    - Nadiya A.
  • A
    Elizabeth House Cleaning
    Elisabeth has been cleaning my house for years. We have two dogs one that sheds a lot. I don't know how they do it but when they leave there is no dog hair to be found anywhere. Our house always looks and smells amazing when they leave.
    - Rebecca P. L.
  • A
    Fast Maid Service
    It went great! Two ladies came. They were very efficient, professional and unobtrusive. Also, it was very easy to schedule the service with Steve who was very understanding when we had to reschedule due to my husband's illness. I would also add that they were the most reasonably priced.
    - Barbara H.
  • A
    Elizabeth House Cleaning
    They were SO wonderful! We are definitely going to use them again...possibly once a month. They were thorough, respectful of our property & possessions, and very personable. Our house sparkled when they got done. What a great team!
    - Gail M.
  • F
    Rosie Reds Cleaning Services
    I book through Amazon this service. I get two texts on different days confirming my choice of 8-11 AM. The following day I get a long message stating that they will instead of coming early, they'd be coming from 1045 to 1115, that the "good news" is that they'll have two people instead of one which would cut the hours of work from 6 to about half, and that if any changes occur, they will immediately call me. This call came around 7 PM the day before. I was sleeping because I wake up at 230 in the morning for work,but they left a nice message, so I didn't think much of it. I upped my tip from $20 to $40 and separated this for when they came. Because I'm respectful, I thought I'd just wait it out at my house instead of starting my day early since I didn't know if there would be traffic and I didn't want to arrive late. At 11:11 I call them. I get this man (Brian) who tells me that they had already come at 8 AM and I didn't answer the door, so they left and now they have to come at 12 noon. I asked why would they come at that hour, I was home but in the back washing clothes. He said it was because I never confirmed. In his message there was no say of me having to confirm. Furthermore, why would I if they were the ones who decided unilaterally that they'd come at 1045 to 1115 (max 15 min after my first choice) Then he said he sent me an email to Amazon to let me know they were there. First, who goes around checking their Amazon email 24/7? And if you're at my door, since you already had called and texted me given that you had my number, why wouldn't you call instead of sending an email at 9 AM (an hour AFTER you allegedly came) and more so, if you said "any changes I will call you immediately" The fact is, they never came at 8. Besides, why did they expect me to answer if their own message changed the time to 1045 to 1115 without me having a say? I could have gone out. I could have been sleeping. The whole point of confirming a time, is that you be there when they tell you. Then he changed his story (or added to it) saying they called me. They didn't as I have records of calls and there was no call at any time except for the one the day before, and the day I called them. Oh, and as I am talking with him, my phone slips b/c I'm washing dishes and my face presses on the hang up button. It happens all the time on this phone. He calls me back and rudely says "Did you just hang up on me!!?" I told him, no, that it got disconnected. Even after he lied, even after he was rude, even after he was trying to put the blame on me for all of this, I gave him the chance, and I told him that I was now going to go on with my day because I had other stuff to do, so we could reschedule for next week. He yells, "No! Thanks!" and hangs up on me. What? So basically he called me back to accuse me of hanging up on him and then he hung up on me. I call Amazon, tell them my complaint, explain that I have proof (phone records, his voicemail where he never says to confirm, and that he'd call with any changes, and the time he had confirmed) You can't put a review on Amazon if the service was never received. That was my major complaint with Amazon because they're allowing this third party to continue working with them and I wanted to tell people what happened, but I couldn't. In any event, the employees were nice and understood my point. But wait... then I get an email from Amazon where he again lies and again puts the blame on me saying that I yelled at him and that is why they canceled. LOL I did not yell. I simply told him that he didn't ask to confirm and that I had not expected them when he *allegedly* claims they came, several hours prior. Finally I kept looking at my driveway, which is partially a dirt road entrance, and see no tracks, so I know they didn't even come because only my tracks were there. When I respond to his allegations on Amazon of me yelling and all the lies with records of the phone calls, as I am typing at one point, an email comes in with a picture of my door!!!! Why would you take a pic of my door at 8 AM if there was no argument at that point, and the picture isn't even time-stamped to show what time it was taken? When I look out the door, there are now pickup truck tracks coming from the other side, which were not there when I came back from my shopping in the afternoon - only a couple of hours prior - because I had looked again to see if they had come (and said under my breath to myself, "these guys never even came") So, basically after everything was done and over, they came back to my house and stalked me. My husband is livid. I had to report this to the police. Please get OFF my property! Don't blame your troubles on customers who are first time customers and who in my case, are reasonable people and would have understood if you had only been apologetic instead of trying to put the blame on me and lying the whole time, and now stalking my house after the fact when there is NO business relationship since this was canceled. I will never book a service like this with Amazon again. Furthermore, I have since read reviews on this company, and most are negative. I'm not sure why Amazon gives this third party a chance to deal with their Prime Customers.
    - Janet B.
  • A
    Gamez Housecleaning
    The Gamez Housecleaning team does a wonderful job. The are fast and efficient. Positive: They picked up a room (for which I would have closed the door) and cleaned it. Slightly negative, dusting causes many picture frames to be crooked.
    - Michelle A.
  • F
    Rose's Cleaning Services
    I contacted Rose and she initially said that I lived outside of the zone where she provided service, I told her that I checked that bf purchasing the cleaning. The communication was via text and many questions had to be repeated bc they either weren't answered or were not answered appropriately. One question that required a timeframe / date was answered with "Yes." I don't believe Rose understood some of what I was requesting. Finally I had date set up and unfortunately I had to change it due to family members visiting. When I asked to reschedule, I was told she could give me a date that she was available but not a time. I explained to her that I needed a time frame so that I could make arrangements to be there. Note: I work and was not going to let someone into my house that I didn't know. She refused to give me a time that she could come, but said the say before I could text her and remind her of the appt and she could give me a time then. Professional cleaning services do not require reminding that they will be coming to clean and can give you a window of time that they will be cleaning. Needless to say I am not using this service. As a side note I contacted Angie's list and they said that they could not assist me with getting my money back because it was outside of their 30 day window and the money was paid to the cleaning service. So I will be proceeding to get my money back in other ways...buyer beware of this service!!!
    - kim w.
  • A
    Elizabeth House Cleaning
    Excellent. Elizabeth and her team member came in and worked through all the areas I needed cleaned. They even showed me the correct products to use for my floors and appliances. I was very impressed with their level of professionalism and I would most definitely hire again.
    - Shazia J.
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Home Cleaning Services in Gaithersburg

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